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Subaru El Paso

El Paso, TX

4.8
403 Reviews

1414 Airway Blvd

El Paso, TX

79925

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Showing 403 reviews

March 29, 2025

This purchase was an exceptional one. Angel was every helpful and saw to all of our needs, even though it was after hours. More

by simmonsmark47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel , group1auto group1auto
March 28, 2025

I’m a little upset with the staff they had in the morning shift. Nobody greets you the moment you walk in. I walked in not knowing where the service area was until I had to asked somebody. Something else t More

by Jensigal.108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
March 28, 2025

Four calls to get an answer. Phone procedures need help. In store was fine with Angel, Austin, Louis, and Rick. More

by Okay Doaky
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Angel & Austin
Mar 29, 2025 -

Subaru El Paso responded

Hello, we truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager cchiv@group1auto.com

March 27, 2025

We had outstanding service with very nice professional folks that went out of their way to help. The trade in was easier and better than we thought, although Subaru is always my favorite vehicle because o More

by Dvlucas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.D. , Jeffrey , group1auto group1auto
Mar 28, 2025 -

Subaru El Paso responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2025

All of the staff was very knowledgeable and extremely helpful. They kept me informed and thoroughly “in the loop!” The multipoint inspection is something all car dealerships should implement. More

by Papalgb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier, group1auto group1auto
Mar 28, 2025 -

Subaru El Paso responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 23, 2025

Jesus was really helpful. He showed me the cars y was interested and made me feel comfortable when I had questions about them. I recommend him. More

by Maria Dominguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus , Jesse Vasquez
Mar 24, 2025 -

Subaru El Paso responded

Hello Maria, we're happy you found our staff to be so supportive during your experience here at Subaru El Paso. We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

Everything was handled professionally. All items that needed attention were addressed. Tabbitha was also very professional and made sure I was taken care of. More

by Fadayglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabbitha
Mar 22, 2025 -

Subaru El Paso responded

Hello, we're happy you found Tabbitha to be so supportive during your experience here at Subaru El Paso. We do hope we can be of assistance in the future. Take care!

March 18, 2025

Excellent service nice waiting area everyone friendly and courteous, very clean restrooms , loved the free fruit, coffee, and sweets!! More

by taguilar930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Mar 22, 2025 -

Subaru El Paso responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 18, 2025

Excellent customer service and your sales rep angel was very good and helpful now's his job thumbs up More

by munozdavid258
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 22, 2025 -

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 18, 2025

Excellent service. I had no appointment they serviced my ascent in 1 1/2 hr. Solved issue with blue tooth, performed due maintenance and a complimentary wash . More

by fabiola731
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Mar 22, 2025 -

Subaru El Paso responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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