Nissan of State College - Service Center

Poor Customer Service all around We have a 2008 Nissan Altima with 89,000 miles that we bought used 6 months ago. Driving back to school we found out it has CVT Transmission problems. We have a 2008 Nissan Altima with 89,000 miles that we bought used 6 months ago. Driving back to school we found out it has CVT Transmission problems. We dropped it off at this dealer. Nissan of State College wanted to charge us $4000 for a new transmission. We found out by searching online Nissan extended the warantee to 10 years or 120k miles, whichever comes first for 2007 through 2013’s. This dealer never told us this, they told us our car was a few weeks out of warantee. When I brought this to their attention they said to try calling their corporate office. It took us over a week to hear back from their corporate rep. Nissan customer service or this dealer would not give us a break on the repair, not even a small discount. Their repair price was higher than all others around. When my daughter went to pick up the car so we could take it to another repair shop they tried to charge her for diagnostics. The diagnostic report was a joke, all it showed was what I had asked them to check. Bottom line, if you own a car with a cvt transmission sell it before the warantee runs out, and stay away from Nissans. I am a business owner and have never written a negative review. I would like to send out a warning to other Nissan owners to watch out for this and hopefully in the future this dealer and others will help with theses faulty transmissions. They should have been recalled. More

Service department is horrible. I have a 2009 nissan rogue and I needed to replace my transmission so I had the work done here at State College Nissan. First of all it took them a we I have a 2009 nissan rogue and I needed to replace my transmission so I had the work done here at State College Nissan. First of all it took them a week to diagnose my transmission after I made it very clear of what was going on with my car. After they finally told me that I needed a new transmission (which I already knew) I then asked Casey the cashier if she could have the service department look at my passenger side door because it would not open from the outside. I explained to her that even when I would have a passenger ride with me I would have to roll my window down to have the passenger reach in and open the door using the indoor handle. She apologized and said she'd have them check it out. I then get the call three days later that I can come pick up my car but that my door would cost an additional $500.00+ to fix it. I stated I'll look around and get back to them. When I went in to pick my car up today I got half way home and realized there was tape on my window. Like alot of it. There wasn't tape on it before and I found this strange so I pulled over and tried to roll my window down to take the tape off of it. Well my window wouldnt go down.... At this point I was like what the heck and called the garage back. Casey, the women that I thought was helpful at first instantly turned into a snobby, immature, and very unprofessional person and laughed in my face. She said " if you would have read the quote and the paperwork then you would have seen that we quoted you for the window too. When our guy checked your door he said the window was broken too." Well that is a pile of crap. I can't even begin to explain how I feel right now. I am an honest person. I wouldn't have made up a ficticious story from the beginning about how I have to let people into my car if this was the case. On top of that, if this was an issue to start with I would have already had tape on my window to hold the window up from constantly sliding down. I mean that is how they handled the problem after they broke it so I guess that is the only temporary fix. I'm sure after sooner or later of driving it broken I would have noticed that, but you know it wasn't broke originally so I had no reason to have the problem resolved. After being talked down to and called a liar from Casey the casheir I then spoke to some women who said she was the service department manager that had 80's hair and high wasted blue jeans.... not that it matters what she looked like I just found it odd that she was dressed so inappropriately for claiming to be a "manager." Anyways, she didn't care what I had to say she said "well its my technicians word against yours, we aren't planning on going any further with this you need to leave." I am furious at this point. I just had my trasmission replaced there. That isn't cheap. You have got to be kidding me? I demanded to talk to the technician who looked at my door. He lied right to my face about it and clamed it had to have been broken before it was looked at. Obviously after being treated like complete dirt after just spending over 4,000 dollars there I would NEVER in a million years recommend this place to anyone for anything and you can bet your bottem dollar that I will be calling the better buisness burrow and my attorney and making sure that they take care of this issue. More

Great Customer Service I pulled in late without an appointment. The Nissan manager put me in a loaner car. The next day my truck was fixed and I was back on the road. Thanks I pulled in late without an appointment. The Nissan manager put me in a loaner car. The next day my truck was fixed and I was back on the road. Thanks to the friendly staff in State College, PA. More

So grateful to y'all for helping us resume our trip.. Yesterday we experienced a flat tire on Route 80W en route to Michigan..we were able to get AAA assistance.. with the spare tire in place, we continue Yesterday we experienced a flat tire on Route 80W en route to Michigan..we were able to get AAA assistance.. with the spare tire in place, we continued on our way..60 miles later we "landed" at your dealership where we were so warmly greeted and offered a seat in the lounge and a cup of coffee while we waited on Jeff from the service department fixing our tire and reinstalling the spare in the back of our fully packed Pathfinder car..Not only did Jeff fix the tire but reminded us of the upcoming need for new tires and rear brakes replacements to assure our continuing safety on the road..We arrived safely in Michigan around midnight..Thanks so much to all of you, especially Jeff..John Mueller More

5 STARS ALL THE WAY I purchased my car 2+ years ago, mentioning service and support were just as important as Price to me. I was reassured me I was at the right place, I purchased my car 2+ years ago, mentioning service and support were just as important as Price to me. I was reassured me I was at the right place, which turned out to be true since. I live 2 hours away, even that doesn't get in the way. 5 stars all the way, always welcoming and taking care of me as if I were a VIP every single time. Many thank yous! More

Recall Made appointment online. Recall work was done in a reasonable amount of time while I waited. Used dealership wifi and though waiting room was crowde Made appointment online. Recall work was done in a reasonable amount of time while I waited. Used dealership wifi and though waiting room was crowded I found a comfortable table and chair for my wait. Everyone very friendly and kind. More

Exactly what i expected The staff was friendly. My vehicle was finished quicker than anticipated, which was great because there was an ice storm approaching that afternoon. T The staff was friendly. My vehicle was finished quicker than anticipated, which was great because there was an ice storm approaching that afternoon. The price was exactly what was discussed and the car was even washed off before being returned to me. More

Money Carlo Scam Why would you mail everyone this Money Carlo Scam? Luckily I did some research online and found out it was a scam before going to the dealership. I t Why would you mail everyone this Money Carlo Scam? Luckily I did some research online and found out it was a scam before going to the dealership. I think it is in really poor taste because a lot of people are going through hard times with the economy being the way it is people need money to pay their bills, and you scam them during the holidays instead....nice. More

Shady / Deceitful marketing practices Received an event advertisement in the mail with a Money Carlo pull tab style lottery ticket. For funs, I pulled the tabs and we got a match - Triple Received an event advertisement in the mail with a Money Carlo pull tab style lottery ticket. For funs, I pulled the tabs and we got a match - Triple 7's, which, according to the ticket, means you win 1500$. I called the store and the guy on the phone sounded very happy for me and stated that no, it was not a scam and that I could come by and claim my prize. So I did... We were greeted by a saleswoman who wanted to register our names and information first so that we could claim the prize. We insisted to see the prize board before doing any of that, just to double check that this was legitimate before giving any info and, as it turns out, we did not win cash. Despite the obviously misleading ticket, she kept telling us that we were the ones at fault for not reading the ticket properly (which only said you need to come to the store to confirm your prize). And after all of that, she kept insisting on getting our information before she could give us the scratch off ticket that we actually won. She even mentioned that they would love to help us find a new car! The thing is: I will never buy a car from a place that engages in such deceitful marketing campaigns. All they are interested in is dragging you to the store with the hope that you won something and try to sell you a car. Stay away! More

Service They really seem to be on top of things.Oil was changed quickly.I love the wash job it really needed it! Waiting room is well equipped . They really seem to be on top of things.Oil was changed quickly.I love the wash job it really needed it! Waiting room is well equipped . More