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Strong Volkswagen

Salt Lake City, UT

4.9
5,428 Reviews

1070 S Main St

Salt Lake City, UT

84101

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5,428 Reviews of Strong Volkswagen

December 20, 2017

Best VW dealer in Utah This is the only Volkswagen dealer I will ever go to! Friendly salesmen, great customer service, and a wonderful parts department. I have bought 4 car More

by Dubsgti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeron Eatchel
December 19, 2017

Left the dealership happy, 180 the next business day My wife and I have been looking for a Volkswagen Golf TDI Sportwagen for sometime. We had found one that we were interested in at Strong VW and decide More

by HNWYOMING
Recommend Dealer
No
Employees Worked With
Matt Hansen, Christine Bracken
Dec 19, 2017 -

HNWYOMING responded

Matt and Christine were both very kind, however how can you dispute my opinion as unfair. This has been the worst experience with a DEALERSHIP I have ever had. Matt said let him know Monday morning so I did just that, only to have the price increase $2500, that has SKETCHY written all over it. How is that an unfair claim?

Dec 19, 2017 -

Strong Volkswagen responded

Please understand we sincerely appreciate all feedback, but as we investigated all the follow up and service you received before, during, and after your visit--we must kindly dispute your review and opinions as unfair. During your visit, Matt happily provided you thorough and Red Carpet service throughout every step--despite the fact you arrived late in the evening, past Matt's scheduled shift, and hours past the afternoon appointment and timeframe you stipulated that morning. We understand how hectic and quick a Saturday can fly by--so again, we thank you for coming in, despite missing the afternoon window previously set. We are confused that only now, in your review you write about your sense of urgency to secure this TDI, when your actions convey the opposite: your arrival was delayed and you were happy to leave without securing it--even when you clearly conveyed (then and now) that you were happy with its condition and price. Management also witnessed a strong connection with Matt and yourself as you chatted extensively in his office, and on the showroom floor throughout your visit; thus your negative words contradict and blindsided everyone who served you with sincere diligence. It must also be noted, that customers and associates alike remarked on the care that Matt's assistant provided as she attentively looked after your wife by serving her refreshments as she waited outside in your vehicle. Thus, there is no question that Matt and our team went above and beyond in serving you with excellent service with pricing, attention, and care--and at no time did you disengage with him or the processes--aside from your decision to think about the purchase another few days. We are sorry, but it was YOUR decision to delay securing the vehicle; and rest assured, we all wish you would have decided to buy the TDI that evening. Furthermore, it must be made very clear: the sales associates are not responsible for the pricing of any of our vehicles. As far as pricing, prices on preowned vehicles can be adjusted at any time based on the Fair Market Value--which can potentially change every day. Again, we thank you for your research and visit, and sincerely hope we have the pleasure of helping you secure this TDI--as well as it's FREE Lifetime warranty on the engine, transmission and powertrain. Kindest Regards, from all of us at Strong Volkswagen

December 18, 2017

Awesome and super fast My wife and I went in looking for a 2017 Jetta and ended up purchasing a 2018 Jetta. Barry was wonderful to work with. We felt like we were buying f More

by NewJettaOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Judson, Barry Jelin
December 18, 2017

Excellent This is my second car buying experience and by far is the best. It was a little bit of a drive to the dealership, so I started an inquiry online. Jero More

by Vwtooele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeron Eatchel, Steve Laird
December 17, 2017

my first vw At strong volkswagen i bought a great car with low miles at a great price. Andy Carr was my salesman. It was a great service! Thank you. More

by rolfscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr
December 16, 2017

Buying a pre owned Passat I inquired about purchasing a vehicle from Strong and was most impressed with the response time and courtesy to which my inquiry was answered. I was e More

by Brendan Nee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Hansen
December 16, 2017

New GLI Andy at Strong Volkswagen was Awesome.... Couldn’t have asked for a better experience they make car buying easy, quick, and painless... I would highly More

by Uhhuh24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr
December 16, 2017

Impulse car purchase decided to buy car in last minute decion. I the paper work online. Went on that afternoon and had fast, painless car buying expirence.jaren was good More

by PETER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeron Eatchel
December 15, 2017

Smooth My car buying experience with Strong was great overall. The team, Mark, Allen and Andy made the process simple, transparent and smooth. Thank you Stro More

by Kevin Y
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen, Mark Gremillion, Andy Carr
December 15, 2017

Quick and painless! I spent maybe an hour at the dealership. It was very painless. No hassles and I got what I wanted at a price I liked. Would not hesitate to come back. More

by Dmiller18
Recommend Dealer
Yes
Employees Worked With
Jay Garibovic
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