
Strong Volkswagen
Salt Lake City, UT
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5,428 Reviews of Strong Volkswagen
We are so happy with our experience with Volkswagen Strong! They have a great selection of vehicles and great customer service! David Keith is very knowledgeable at what he does and gave us a great exp Strong! They have a great selection of vehicles and great customer service! David Keith is very knowledgeable at what he does and gave us a great experience with our transition into our new vehicle! Thanks Volkswagen Strong! More
I had a wonderful experience at strong volkswagon Billy Meade helped me out and made sure I was able to get the car I was looking for thanks again Meade helped me out and made sure I was able to get the car I was looking for thanks again More
I am writing to share my recent experience as a young family with a newborn, highlighting our quest for a secure and dependable vehicle. Regrettably, our interaction with your dealership's pre-purchase i family with a newborn, highlighting our quest for a secure and dependable vehicle. Regrettably, our interaction with your dealership's pre-purchase inspection services fell short of expectations, raising concerns about the standards associated with the Volkswagen brand. Preparing to travel from Oregon to acquire a GTI from a third party, my primary focus was on ensuring a thorough examination of the vehicle to confirm its safety and rule out any aftermarket modifications. The inspection was completed, noting only the aftermarket wheels, which I was aware of. However, upon closer inspection before my drive back, I discovered two summer tires on the right side and two snow tires on the left. This oversight, if not caught, could have caused damage to my differential, posing a significant safety risk for my 900-mile journey home. Additionally, one tire was improperly mounted backward, lacking a proper bead set, further escalating the safety concerns that should have been promptly identified. Upon further examination by my mechanic in Oregon, it was revealed that the vehicle had numerous modifications, including updated suspension and engine modifications. Consequently, I now own a car without a warranty and potential safety issues, contrary to what I paid Strong Volkswagen to ensure. This departure from the safety and quality standards associated with the Volkswagen brand was deeply disheartening. More disconcerting was the failure of the inspection to identify critical engine modifications, posing potential safety hazards and warranty concerns. This lapse in attention to crucial safety matters could have had severe consequences during our long drive home, jeopardizing not only the vehicle's quality but also our trust in the dealership's commitment to customer safety. To compound our disappointment, the service manager, Chip Bryson, exhibited a regrettable level of rudeness. Instead of addressing the serious safety concerns raised, their response was limited to offering a refund solely for the inspection, suggesting that the issues should have been noted by the party from whom we purchased the vehicle. This response falls far short of the customer service and accountability we anticipated, especially given the gravity of the safety oversights. In light of these significant safety concerns and the inadequate customer service, I strongly recommend exploring alternative options for your vehicle needs. This recommendation is based on our diminished confidence in the dealership's ability to rectify their oversights, particularly those compromising the safety of the vehicle and its occupants. While I acknowledge that errors can occur in any process, the combination of these safety oversights and inadequate customer service has left me deeply dissatisfied. I urge the dealership to promptly review and rectify their inspection standards and customer service protocols, emphasizing the importance of customer safety and satisfaction. Strong Volkswagen, I expected more. More
Mikel was outstanding. Patient and very knowledgeable. Honesty and integrity are paramount to us and he exemplifies this perfectly. Patient and very knowledgeable. Honesty and integrity are paramount to us and he exemplifies this perfectly. More
Came in with a car dilemma in the form of a KIA vehicle in need of an engine and a bank loan balance. Christian did a fantastic job answering questions and helping us find a great solution without pressure in need of an engine and a bank loan balance. Christian did a fantastic job answering questions and helping us find a great solution without pressure or rushing. With the included Lifetime Powertrain warranty on the new Volkswagen, I doubt this situation will happen again. Thanks to the financing team for working in our budget and finding an interest rate and payment below our planned budget. I definitely recommend Christian and the team at StrongVW. I look forward to working with them for years to come. More
This was the best car buying experience! David was super helpful and got us to test drive the Mazda quickly. We were sold on immediately. Love the lifetime warranty offer here and speedy ser David was super helpful and got us to test drive the Mazda quickly. We were sold on immediately. Love the lifetime warranty offer here and speedy service to get us on the road in my Mazda. More