Stoneham Ford - Service Center

Mechanic work Hi Guys another visit to Stoneham ford with my 2012 mustang GT for go fast parts and mechanic Mark Henriksen .Again hit it out of the park what a grea Hi Guys another visit to Stoneham ford with my 2012 mustang GT for go fast parts and mechanic Mark Henriksen .Again hit it out of the park what a great mechanic also you couldn't meet a nicer gentlemen.!!!!!!!!!!! On another note I have the pleasure of meeting there service advisor Bill Campbell on a few occasions and let me tell you what a nice man a real gentleman he goes above and beyond to make sure all your needs are met so again thank you Mark and Bill..!!!!!!!!!!!!Sincerely DEWEY SYLVESTER More

Very rude to deal with and not helpful I bought a 2010 ford mustang saleen at a out of state dealer and took it to Stoneham Ford because it was closer to home I took it in for a clutch iss I bought a 2010 ford mustang saleen at a out of state dealer and took it to Stoneham Ford because it was closer to home I took it in for a clutch issue the car would not go into gear. Made ann appointment with service the car sat outside for a week I made serval calls then they finally called me back I was told they needed $4,500 before even taking a look how can you assume that without taking it apart ! I know it's not covered under warranty I did some research with friend online and we found that ford was having issues with the shear pins . I brought it to there attention they still wanted to charge me $4,500 I contacted a ford motor company rep the rep. Told me all was covered by ford no charge. But Stoneham ford still wanted to charge me ???? After 3 weeks of back and fourth on the phone it was finally done from what I see the owner , service manager were trying to screw me seeing that ford covered it....we all know dealers don't like warranty work!!! Finally was told car was ready got a call saying car wasn't right ? After they installed a slave cylinder , brake booster and finally car was ready I got the impression that this dealer wasn't experienced to deal with this. picked up that night car was filthy the shifter boot had a tear must have done it when trans removed and firewall was scratched there was grease etc. all over car interior this is coming from a guy that loves his cars I'm disappointed on how this was handled. Thankfully I found the story about the shear pins I can only imagine how others that don't know how to deal with these issues and how extra money this dealer is making $$$$$$ P.S. This is the first review ever in my life and I've owned allot of vehicles !!!! I do believe in second changes I brought the same car back for heat exchange door noise I was told they ordered the parts etc. car sat for a week again this is where I've never heard of a service manager calling customer back and saying that there not qualified to do the work!!! I thought he was kidding but he wasn't. Went to pick up the car there's a scratch on the fender and I did a walk thru with service I'm not a picky guy but you should get it back the way it was left there Steve informed me it would be fixed. 3 hrs later I get a call from him saying the owner wouldn't fix it ??? I'm very disappointed on the outcome I'm sick to my stomach that a dealer would treat a customer like this. I'm very well known in the car business I'm a very loyal customer. I feel very bad that it came to this !! At this point it will be in the courts hands....to anybody looking for service please do your research so this doesn't happen to you.... Was this review helpful to you? More

I purchased a new F150 at a different dealer and took it to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell me the body shop has to work on it but they won't be back until after the holidays so I left my number and they said "we'll give you a call in a week or two", after 3 weeks I called them so they scheduled for me to bring it in Thursday I dropped it off reset the trip odometer came back that night to pick it up noticed they put 15.1 miles on the truck it wasn't till I got home that I found the truck bed had scratches and gouges in it so immediately I called and they told me to bring it in so they could look at it so I took more time off from work to bring it in for Bob to tell me "they didn't do that and there's nothing we could do" I said how do you explain the 15.1 miles and he said we drove it around the block a couple of times, in disgust I left and went a carwash only to find out my power mirrors didn't work now it's my 4th trip and more time from work, the tech forgot to connect the mirrors back up, buy the way I never put a thing in the truck bed until I got a bed liner, I still haven't put anything in the bed until I get this resolved and it won't be through Stoneham Ford but it will be through AG's office! More

Sales department was good. Service is a nightmare. some employees are downright rude and not willing to help. I will never go here for service again. employees are downright rude and not willing to help. I will never go here for service again. More

Hello, We have been doing business with Stoneham Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the deale Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the dealership with the most recent being 6 months ago. So most recently my son gets a flat tire and calls "AAA". The lug bolts are on so tight that they get stripped. The "AAA" person says he needs to tow it someplace. So my son calls me on the phone and asks me where he can tow it to. My son has a Mercury Grand Marquis that his Grandfather gave him with still less than 20,000 miles on it. I told my son to have the car towed to Stoneham Ford. He had a problem with his headlights and I thought maybe they could look at the headlight problem after they replace the tire. My son got the flat on a Tuesday night and the car was towed to Stoneham Ford. My wife went into Stoneham Ford Wednesday morning at about 8:00AM. OK so all that needed to be done was to replace a tire. So the car sat on the lot till Friday. Joel the service rep. told me they may get to it Monday at the earliest! We're talking about a tire here!!! I understand the car was towed in without an appointment but come on it's a tire!! Joel stated we needed a new rim and new battery and a host of other goodies. I had the car towed from Stomeham Ford to Cambridge tire. It turns out that there is no problem with the rim ($160.00) quoted by Joel. Oh it gets better. The dome light was switched on while trying to fix the flat tire so it drained the battery (Joel's price $150.00. I don't mind paying for repairs but I'm not a fool. This is disgraceful. I can't believe companies are still doing this. So if you don't want to get your flat tire fixed and want to be over charged go see Joel. I am so disappointed. I had Stoneham Ford order me an Escape Hybrid 5 years ago so they would get the business and I could have walked into York Ford and bought it on the spot. We will not be buying any cars from Stoneham Ford. Sincerely, F.Martin More

John Melkonian in Finance was my point person as he guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previ guided me from Ford Lease (2007 Mustang) to the purchase of the same vehicle. I was impressed w/his professionalism and friendly manner. In previous visits to Stoneham Ford for regular maintenance and service the staff Steve, Tom, and Bob were always gracious and 'to the point.' If I knew the names of the Fast Lube area I'd give them kudos as well. Thank you. A loyal and satisfied customer. Brian Walsh Burlington, MA More