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88 Reviews of Stoneham Ford - Service Center
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April 28, 2025
I would never go back to Stonham Ford. My 2020 T250 van was brought in for a simple oil change. It was hard me to believe that the Transmission oil leak was not seen by the techs. They did My 2020 T250 van was brought in for a simple oil change. It was hard me to believe that the Transmission oil leak was not seen by the techs. They did some kind of upgrade to the transmission without my knowledge and permission. I brought it back after my brother's shop said to go back to STONEHAM FORD ASAP, as they were the last to service the vehicle. I got just the worst runaround ever. Was told to bring back to where I purchased. I went else were at the time because they would not order the vehicle I wanted. I have purchased 4 or 5 vehicles. Plus, a ton of parts for a resto I was doing. Was told to go to AMMCO transmission. They disparaged and bad mouth any Ford dealer that was nearby. Was told that the drive train was still under warranty, yet it cost me $1000.00 out of my pocket at AMMCO of Wilmington ma. Very poor service and attitudes. The new guard is nowhere close to the old guard. STEVE WALLACE More
by 13steve13
Employees Worked With
quick lube and service
August 01, 2023
Used online service to book appointment at the Quick Lane. Truck was worked on in a timely manner and at the scheduled appointment time. Service personnel were very nice and informative. Only disappoint Lane. Truck was worked on in a timely manner and at the scheduled appointment time. Service personnel were very nice and informative. Only disappointment was that they could not do the tire rotation on my F350 due to the long bed on it. Truck was too long for the lift necessary to do the tire rotation. More
by jeffC
Employees Worked With
don't recall
July 25, 2023
Stoneham Ford was easy to deal with and worked hard to try and solve a very complicated issue. They tried multiple different things and worked fast. I would definitely return. try and solve a very complicated issue. They tried multiple different things and worked fast. I would definitely return. More
by Jdip94
Employees Worked With
Rich
June 13, 2023
UPDATE: I did speak to Steve, their service manager, to provide feedback and received a better experience chatting with him. I've never had a worse experience as a customer... I purchased an OEM dash ca provide feedback and received a better experience chatting with him. I've never had a worse experience as a customer... I purchased an OEM dash cam for my Mustang Mach-E, and unfortunately, made the mistake of selecting Stoneham Ford service to install (they were the closest with availability). I had paid for the installation with the parts, so I was stuck with them. Terrible experience with Jean (the person who answered the call), who after treating me like a child said "This IS the kind of service we offer." Then transferred me to their "Service Advisor," Mike who didn't know how long it would take to install a dash cam... and couldn't advise me for the life of him and instead snapped at me instead of helping me, wanting to just get me off the phone. TERRIBLE experience. Absolutely unprofessional. I couldn't talk to their supervisor since they claimed that their supervisor is out for the day... More
by KFulton
Employees Worked With
Mike Doherty, Jean
May 11, 2023
I have purchased several vehicles and only bring my vehicles for service at Stoneham Ford. They employees are friendly, accommodating and professional! vehicles for service at Stoneham Ford. They employees are friendly, accommodating and professional! More
by Happy customer
Employees Worked With
Doug Prentice
April 08, 2023
OUR FAMILY HAS USED YOUR QUICK LUBE SERVICE FOR MANY YEARS, IT IS SIMPLY THE BEST. I NOW OWN A DODGE 1500 BUT I STILL COME TO YOU FOR MY SERVICING. GREAT PEOPLE AND GREAT WORKMANSHIP. YEARS, IT IS SIMPLY THE BEST. I NOW OWN A DODGE 1500 BUT I STILL COME TO YOU FOR MY SERVICING. GREAT PEOPLE AND GREAT WORKMANSHIP. More
by dflynn
Employees Worked With
Bill Pollack
March 31, 2023
Stoneham Ford is the best from the ownership to the service staff. With 3 new car purchases along with many service visits through Stoneham Ford I won't go anywhere else. service staff. With 3 new car purchases along with many service visits through Stoneham Ford I won't go anywhere else. More
by peter
Employees Worked With
Bryan Meuse
