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Stoneham Ford

Stoneham, MA

4.8
239 Reviews

211 Main Street

Stoneham, MA

02180

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Showing 239 reviews

September 18, 2009

I had been searching for a 2009 or 2010 Ford Escape Limited and was having no luck at all with any dealership; all any of them could tell me was that "We have none, we don't know when any more are comi More

by Mijaperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Gagnon, Chris Rivest, John Malkonian, Doug Prentice, Doug Prentice, Chris Rivest
Oct 26, 2009 -

Stoneham Ford responded

Thank you for your patience during the Cash for Clunkers Program. It was a very difficult situation for our customers and staff and we appreciate you purchasing your new Escape from us. I hope you will use our Service Department in the future and recommend us to your family and friends. Mike Warwick Internet Director

September 14, 2009

I bought a new 2009 Ford Escape from Stoneham Ford using the online Sales information and description of the vehicle. The staff worked hard at negotiating the Cash-for-Clunkers paper work maze and we were a More

by jmosson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rivest, Nicole Masson, Aram, Nicole Masson, Aram Mooradian, Chris Rivest
Oct 26, 2009 -

Stoneham Ford responded

Thank you for purchasing your new Escape using our online services. We are proud to be able to offer this service to our customers and believe this will be the future of car buying.

September 14, 2009

Billy Pollack was extremely helpful with all aspects of the sale. He was a pleasure to work with. He answered every question and made me feel at ease about purchasing the new vehicle. All in All Stoneham F More

by aboccelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Pollack, Bill Pollack
Oct 26, 2009 -

Stoneham Ford responded

Congratulations on the purchase of your new vehicle! Bill Pollack is one of the best salespeople in the business and we are extremely fortunate to have him working at Stoneham Ford.

September 12, 2009

I went to Stoneham Ford on the recommendation of a family memeber. I dealt with Mike Warwick, the Internet Manager and it was the easiest car-buying experience I've ever had. I like the fact that they post More

by dtodisco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Warwick
Oct 27, 2009 -

Stoneham Ford responded

Thank you for purchasing your Ford Escape for us! Please thank your uncle for referring us to you. There is no better advertising we can have than positive word of mouth. I hope you enjoy your new vehicle and we look forward to providing you top notch service!

July 24, 2009

We have given the top ratings due to our overall experience in dealing with Stoneham Ford. We first drove there from NH because they had the product we were looking for, but chose to do our busines More

by BDinan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Rivest, John Melkonian, Chris Rivest
April 05, 2009

The salesman and sales manager I dealt with were great! The took the time to sit and go over all the different option on the Ford Fusion so I could make an informed decision. Their service dept. is top not More

by rascaly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
April 05, 2009

Stoneham Ford was great! I took my time in the buying process to be sure the car I was buying was the right fit for me. I was never pressured in this process, which made this a stress-free experience. Ev More

by npmasson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Lamphier
May 27, 2008

Bought a new Ford Fusion i4 SEL recently and found the entire buying process enjoyable and stress free. For me it was because of the sales person (Chuck Boregard). He explained the process to me in unamb More

by DSEngelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Beregard
March 18, 2008

Bought a brand new Mustang GT, it was never registered before. But the car was in a total wreck before, front bumper replaced, wheel replaced and bent sub-frame. The bumper and wheel was fixed, but the ma More

by mfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ken Hodgson
Oct 24, 2009 -

Stoneham Ford responded

This individual purchased a brand new Mustang. Three weeks after the purchase, he returned with extensive front end damage to the vehicle. At first, the customer claimed that the vehicle was never out of his possession during the three weeks in question. A subsequent check of police records show that the vehicle was in an accident while being driven by a friend of the customer. Unfortunately, this review was found online and no corrective measure was possible. New vehicles are inspected when they leave the factory, when they arrive at the dealership and prior to delivery. Minor lot damage does sometimes occur but the major damage to this vehicle was very obvious. Apparently, this individuals insurance would not cover the claim so he attempted to have us pay for the damage. We refused and he retaliated by writing this negative review.

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