Stoneham Ford

this was the best sales experience i have ever had with a car dealer. (my 3rd ford car) i brought my 2006 ford fusion to stoneham for service after the dealer i bought it from screwed it up 3 times in a row. car dealer. (my 3rd ford car) i brought my 2006 ford fusion to stoneham for service after the dealer i bought it from screwed it up 3 times in a row. so when a major issue happened it was a no brainer for me where to bring it. unfortunately it needed a major repair almost $1000 and for a 6 year old car with 125k i found myself in the showroom that evening. that is where i met tom. i knew what i wanted and had done my homework. the whole staff was quite receptive to my no BS point of view (i have walked out of other dealers because of this) and i was offered a good price on the trade considering the current condition. they had a price, i had mine and we met in the middle. i was happy and paid a fair price and they made their money everyone was happy. simple as that. the car was not on their lot and since it was late i had to go back the following day to see it (no issue to me i went in late) tom said between 9 and 10 it would be there. he called at 10 just as promised, i happened to have a friend with me at the time (some dealers seem to hate this and i have no clue why) they greeted him professionally and all was good! (he may even buy a truck here when the time is right) i drove it, loved it and finished the paperwork. they promised me at 3:00 it would be ready. i got there at 3 and it was sitting outside waiting for me i drove away very happy in my 2012 fusion! AND they even went above and beyond by taking care of my service bill from the old car and even delivering my snow tires to me! i can't say enough about these guys, top notch! thanks again! More

I have purchased 3 vehicles from this dealer. My last was a pre-owned F350 that I purchased and financed through Stoneham Ford. About a week after my purchase I noticed a small rust spot on the roof of my tr a pre-owned F350 that I purchased and financed through Stoneham Ford. About a week after my purchase I noticed a small rust spot on the roof of my truck. After bringing the vehicle to Stoneham Service and having the rust spot declined to be repaired by the sales manager, I decided to contact Mr. Melkonian "owner". Weeks went by with no response so I had the roof repaired at my cost "$600". He then contacted me and requested that I send him the invoice. Now after two months of him leading me on, he has decided not to respond to any of my emails or reimburse me the cost! This is the last Sales, and Service this dealer will ever get from me! Go to Portsmouth Ford, its worth the drive! Dissatisfied Customer, Ryan M More

Dennis made the purchase of my new car very easy. I have found the dealership to be very straightforward to work with - including a very responsive service dept. I would recommend them if you are looking found the dealership to be very straightforward to work with - including a very responsive service dept. I would recommend them if you are looking for a hassle-free car buying experience. More

This is my second truck I have bought from Stoneham Ford. My first truck from them was through Doug Prentice, but Brian Flaherty was just as good. I plan on bringing my wife by soon to talk with Stoneham abo My first truck from them was through Doug Prentice, but Brian Flaherty was just as good. I plan on bringing my wife by soon to talk with Stoneham about a new vehicle for her. The truck I bought was used and is a great truck. There is a small noise with the brakes once in awhile and I told Brian and he had an appointment with a rental car for me to take care of the problem. The problem is still not fixed but they are trying to figure it out and I am sure they will, I have all the faith in them. Brian and the rest of the staff were great and are great, I would not go any where else to do business. More

Overall, I had a pleasant experience with Stoneham Ford. Everyone was very helpful! I appreciate them going the extra mile for me and working with me on the finacial aspect. I believe in buying American mad Everyone was very helpful! I appreciate them going the extra mile for me and working with me on the finacial aspect. I believe in buying American made and Ford is America!!!!! I would definately buy again from Stoneham Ford. More

If you are person looking for a dealership to go to with no hassle, Stoneham Ford is definitely someplace you should visit. The sales representatives are friendly and very helpful. I didn't feel at any poin no hassle, Stoneham Ford is definitely someplace you should visit. The sales representatives are friendly and very helpful. I didn't feel at any point that I was being rushed, pushed, or cheated. I would recommend this dealership without reservation to anyone that is looking to buy a car. More

On Monday, April 25th. I walked into Stoneham Ford with the intentions of purchasing a 2011 vehicle. I had done some research on-line of the Fiesta. I liked the look of it and have driven by Stoneham For the intentions of purchasing a 2011 vehicle. I had done some research on-line of the Fiesta. I liked the look of it and have driven by Stoneham Ford numerous times seeing the Fiesta's parked out front and they caught my eye. As I walked in I was greeted by Jeff Towne who welcomed me. I told him that I wanted to test drive the Fiesta sedan. Two days earlier my vehicle was totalled in an auto accident. I test drove the Fiesta sedan and liked it, however what really caught my eye was the magenta color 2011 Fiesta Hatchback SE which was parked out front. Jeff answered all of my questions and had a vivacious personality. He was courteous, professional and did not pressure me into anything. I met with Aram Mooradian who was also professional and we went over some numbers. Less than three hours later, I bought the 2011 Ford Fiesta Hatchback SE! The next day I picked up the vehicle. Jeff showed me the functions of the car, asked if I had any questions and he was extremely genuine. I haev already recommended Stoneham Ford to family, friends and co-workers and I will definitely bring them mu business again. More

I wanted to try out a Fiesta for a week to see how I liked it in my day-to-day driving, and then compare it with the Focus (which had bigger rebates on it). Stoneham's rental division was fair priced a liked it in my day-to-day driving, and then compare it with the Focus (which had bigger rebates on it). Stoneham's rental division was fair priced and accommodating, and I rented each car. When I made my final decision, I visited 12 Ford dealerships in New England, and I ended up coming back to Stoneham for this reason: I made them an offer (on the new Fiesta and my trade), they countered, we met in the middle at an excellent price, I came in to sign the papers and was greeted by a friendly staff who had all of my paperwork ready to sign, then two days later, my car was prepped, registered, gassed, inspected and ready to go- I took delivery in 15 minutes, was given everything I needed and got a price that nobody could beat. No BS, just good customer service and a fair price for all of us. I'll be referring all my friends who are looking for a Ford to Stoneham. Thank you guys for a great experience! More

Vinny and John worked extremely hard to get financing for my 2011 Escape. They gave me a fair value for my trade and kept working when i had resigned myself to having to wait to get a new vehicle. This was my 2011 Escape. They gave me a fair value for my trade and kept working when i had resigned myself to having to wait to get a new vehicle. This was the best vehicle buying experience I have had. More

Stoneham Ford has a quality and knowledgeable staff. they made my purchase easy and financially sound. the staff explained all the new features in my Edge Sport, I have purchased many vehicles from Stoneham made my purchase easy and financially sound. the staff explained all the new features in my Edge Sport, I have purchased many vehicles from Stoneham Ford as well as all my family members. We feel that our relationship with Stoneham Ford is more than a business transaction. More