Stoneham Ford

I just picked up my brand new car from Stoneham Form yesterday. I had a great experience there I went in on Saturday after spending the morning unsuccessfully shopping for a car, and Rich Silvestri st yesterday. I had a great experience there I went in on Saturday after spending the morning unsuccessfully shopping for a car, and Rich Silvestri started our process of looking at a Ford Focus. He's a great salesman, and at no point did I feel pressured or like I was being taken for a ride. There is a real family feel to Stoneham Ford too. They were great working with us for the price, and gave me a good deal for my trade in. I had to wait for my insurance to be able to pick up my car, but when I went back yesterday, everything was ready. Rich even turned up the seat warmers, which was great with all the snow. He walked me through everything in the car, and even helped me sync my phone to the car. Ford offers great services and is very friendly, I'd definitely go back! More

Great slaes experience, Bryan was really accommodating considering my unusual situation. My previous new vehicle from another manufacturer was declared a "lemon" so needless to say I was less that thrille considering my unusual situation. My previous new vehicle from another manufacturer was declared a "lemon" so needless to say I was less that thrilled to be buying another new car. Bryan was so easy going and understanding. The whole process was so simple. He even went the extra mile and personally picked me up at the other dealership when the day came to surrender my "lemon" and take delivery of my new Ford Focus. What a relief! Will definitely reccommend Stoneham Ford to friends and family. Thank you so much Bryan! More

I had a wonderful buying experience with Stoneham Ford. I had heard bad things about car dealers and always been afraid of that; however, I found it different in Stoneham Ford. My process was very smooth wit had heard bad things about car dealers and always been afraid of that; however, I found it different in Stoneham Ford. My process was very smooth with great helps from Bryan, he was very friendly and professional. Overall, I highly recommend the dealer! Soros More

I purchased a new F150 at a different dealer and took it to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell to Stoneham Ford because it was closer to me home on the 26th of Dec. I took it in for a rattle in the drivers door I waited @ 4 hrs. Then they tell me the body shop has to work on it but they won't be back until after the holidays so I left my number and they said "we'll give you a call in a week or two", after 3 weeks I called them so they scheduled for me to bring it in Thursday I dropped it off reset the trip odometer came back that night to pick it up noticed they put 15.1 miles on the truck it wasn't till I got home that I found the truck bed had scratches and gouges in it so immediately I called and they told me to bring it in so they could look at it so I took more time off from work to bring it in for Bob to tell me "they didn't do that and there's nothing we could do" I said how do you explain the 15.1 miles and he said we drove it around the block a couple of times, in disgust I left and went a carwash only to find out my power mirrors didn't work now it's my 4th trip and more time from work, the tech forgot to connect the mirrors back up, buy the way I never put a thing in the truck bed until I got a bed liner, I still haven't put anything in the bed until I get this resolved and it won't be through Stoneham Ford but it will be through AG's office! More

We had a very bad experience at York Ford and Sentry Ford. Then we went to STONEHAM FORD. The atmosphere was very friendly and comfortable. NO high pressure sales tactics. We were greeted by Paul Betten Ford. Then we went to STONEHAM FORD. The atmosphere was very friendly and comfortable. NO high pressure sales tactics. We were greeted by Paul Bettencourt. He was extremely polite and courteous. Any questions we had on the 2013 Ford Escape, he knew. There was NO long wait and we at the dealership for 1 hour - Signed and sealed. I would highly recommend this dealership. I would highly recommend Mr. Paul Bettencourt for your next Ford Auto Purchase. In fact we bought 2 cars off of him and will be buying another very soon. More

Sales department was good. Service is a nightmare. some employees are downright rude and not willing to help. I will never go here for service again. employees are downright rude and not willing to help. I will never go here for service again. More

We drove down from Scarborough,Maine just outside of Portland,Maine for a Brand new Ford Expedition EL We saw on-line it was the right color and options that we were looking for, One week later our Sa Portland,Maine for a Brand new Ford Expedition EL We saw on-line it was the right color and options that we were looking for, One week later our Salesman drove it up to Maine and we took delivery. We love our new BIG RED truck !!!! Thanks RichI More

After horrible experiences at Mazda and Hyundai I was so greatful for how friendly and honest the people at Stoneham Ford were! Vinnie didn't try to "sell" me on the car - we had a very frank, friendly con greatful for how friendly and honest the people at Stoneham Ford were! Vinnie didn't try to "sell" me on the car - we had a very frank, friendly conversation about what I was looking for and how much money I wanted to spend and he worked with me to get me a great deal on a 2012 Ford Focus. Their finance person was also amazing and made calls on my behalf to get me where I wanted to be financially with the car. Don't be like me and make this your last stop - make it your first! Service dept. is also great! So friendly! More

Bought a new Edge from this dealership and was never told that it had been in an accident. Who would buy a new car that had been in an accident in the first place. When I complained to the BBB the company that it had been in an accident. Who would buy a new car that had been in an accident in the first place. When I complained to the BBB the company now claims they told me about the accident which is a lie. I wouldn't buy a quart of oil from this company and plan on telling my story to everyone I know. More

Hello, We have been doing business with Stoneham Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the deale Hello, We have been doing business with Stoneham Ford for over twenty years and have not had any problems. We have bought 4 cars from the dealership with the most recent being 6 months ago. So most recently my son gets a flat tire and calls "AAA". The lug bolts are on so tight that they get stripped. The "AAA" person says he needs to tow it someplace. So my son calls me on the phone and asks me where he can tow it to. My son has a Mercury Grand Marquis that his Grandfather gave him with still less than 20,000 miles on it. I told my son to have the car towed to Stoneham Ford. He had a problem with his headlights and I thought maybe they could look at the headlight problem after they replace the tire. My son got the flat on a Tuesday night and the car was towed to Stoneham Ford. My wife went into Stoneham Ford Wednesday morning at about 8:00AM. OK so all that needed to be done was to replace a tire. So the car sat on the lot till Friday. Joel the service rep. told me they may get to it Monday at the earliest! We're talking about a tire here!!! I understand the car was towed in without an appointment but come on it's a tire!! Joel stated we needed a new rim and new battery and a host of other goodies. I had the car towed from Stomeham Ford to Cambridge tire. It turns out that there is no problem with the rim ($160.00) quoted by Joel. Oh it gets better. The dome light was switched on while trying to fix the flat tire so it drained the battery (Joel's price $150.00. I don't mind paying for repairs but I'm not a fool. This is disgraceful. I can't believe companies are still doing this. So if you don't want to get your flat tire fixed and want to be over charged go see Joel. I am so disappointed. I had Stoneham Ford order me an Escape Hybrid 5 years ago so they would get the business and I could have walked into York Ford and bought it on the spot. We will not be buying any cars from Stoneham Ford. Sincerely, F.Martin More