Stoneham Ford

Oil Change. Always a great experience at Stoneham Ford and the people are the best. They never tie up your day.The young lady made sure I had not forgotten my cou Always a great experience at Stoneham Ford and the people are the best. They never tie up your day.The young lady made sure I had not forgotten my coupon. More

2017 Ford Explorer Purchase This was our third vehicle purchase from Stoneham Ford in the past year and a half. As usual the transaction went flawlessly and Brian Flaherty had ev This was our third vehicle purchase from Stoneham Ford in the past year and a half. As usual the transaction went flawlessly and Brian Flaherty had every single detail covered. Another exceptional experience and we look forward to the next one! More

Not a great experience I was in the market for a car, and stopped by Stoneham Ford. Perhaps they don't need sales? Perhaps they are feasting on a glut of commercial contra I was in the market for a car, and stopped by Stoneham Ford. Perhaps they don't need sales? Perhaps they are feasting on a glut of commercial contracts? Whatever it is, I was Not valued as a used car customer. I am not sure if I am alone in this experience, but I did not feel like I was important to them at all. I was never greeted by someone when I walked in multiple times. The showroom is drab and simple. I was never offered any refreshment or even water, not that it is a requirement, just something that happened at all other Ford dealerships I visited that improved my experience. But my real complaint is the lack of customer service and the failure to keep a promise. I all but tried to hand them 25k, and when we could not make a deal after my reasonable offer, I was promised emails with other similar vehicles they could sell me instead. There was No email ever sent. Wow. All they had to do was spend a half a second on me to get my sale, and put me in the kind of car I wanted. They could not even be bothered to do that. Maybe it's the way they treat used car customers? Maybe they just didn't like me personally? Maybe they are really rich on sales and just don't care anymore? Whatever the reason, I say to everyone, if you want a good used car buying experience from a Ford dealer- go somewhere else. More

Oil Change/Inspection I went in after work to get an oil change and annual inspection performed. I went right in and they had it done quickly. Special that day on rotating I went in after work to get an oil change and annual inspection performed. I went right in and they had it done quickly. Special that day on rotating the tires so I had that done too. Staff, as always, was friendly and informative. More

Oil Change Service/Inspection Sticker I went to Stoneham Ford Quick Lane for an oil change service and I also had a discount coupon for tire rotation, While sitting in the service area wai I went to Stoneham Ford Quick Lane for an oil change service and I also had a discount coupon for tire rotation, While sitting in the service area waiting room the mechanic informed me that my inspection sticker would expire by the end of the month. He told me he could bring my car over to the inspection center after he completed my maintenance. I authorized the sticker replacement and before the program I was watching on their big screen TV was over, my car was ready for me to go on my way. Great service, price and quick attentive staff. More

Great service I bring my Ford f-250 truck to Stoneham Ford for all my oil changes and service needs I enjoy sitting in the service area waiting room and having a cu I bring my Ford f-250 truck to Stoneham Ford for all my oil changes and service needs I enjoy sitting in the service area waiting room and having a cup of coffee while watching TV More

Service made easy I called to make a 30K mile maintenance service appointment & Joelle was great along with the work performed & the person who checked me out. I was wa I called to make a 30K mile maintenance service appointment & Joelle was great along with the work performed & the person who checked me out. I was waiting for my ride after I dropped my car off & an employee asked if I needed a ride. Was very happy with the service, the price, the time it took to do the work & the attentiveness of the staff. More

Brake issue I had a brake issue and went to the Stoneham Ford Quick Lane for service. Within a short time my vehicle was in the service bay and the technician had I had a brake issue and went to the Stoneham Ford Quick Lane for service. Within a short time my vehicle was in the service bay and the technician had found the problem. They gave me a quote for the parts and labor, I authorized them to do it. Within a couple of hours I was back on the road again. Great service, reasonable price. Thank you Stoneham Ford More

Wonderful experience Service department is great! Always very prompt, courteous and knowledgeable....never disappointed. Have utilized both Watertown and Stoneham Ford d Service department is great! Always very prompt, courteous and knowledgeable....never disappointed. Have utilized both Watertown and Stoneham Ford dealerships and will continue to do so! More

car rental First time leaving a vehicle and the rental car I was given ended up having very little coolant/water in the radiator so the High Temp light kept comi First time leaving a vehicle and the rental car I was given ended up having very little coolant/water in the radiator so the High Temp light kept coming on while driving on Rte 128, then I had to bring it back so I could pick up another one. Good thing I added water to it for the return trip. I think the right thing should have been for Stoneham Ford to bring the other loaner to me. This will not stop me from using your services again but it didn't leave a good first impression. More