Stoneham Ford

Good service experience They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service They were careful and fixed everything to my satisfaction. The vehicle was serviced efficiently and was completed when I expected. Rental car service was also available and appreciated More

Not the best first impression My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. T My first service visit for a 2016 Edge was mixed. I reported an issue with a warning light, a software upgrade problem, a recall, and an oil change. The service rep was pleasant but told me there was no recall and I must be just not updating the software correctly--ok. In the end they kept the car two days because the software wouldn't update (hmm) and then ended up not updating with the latest version--the reason for the visit. I had to convince the service representative that there was a recall by specifically referencing the date and content of the letter from Ford. He finally followed up and learned that the recall part was not yet in but yes, there is a recall. The staff was friendly and the service hours reasonable. The work gets a B as they failed to pay attention and just re-loaded the same software version and kept the car for two days to do it. The entire process would have been more satisfactory had the staff believed me the on intake and been more careful with the work. It leads me to expect that every service will be a painful back and forth of explanation, clarification, and closely following up and that it may not be right the first time. That's not the best impression. More

Grease,Oil, Filter and Tire Rotation> Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehic Technician was outstanding in all procedures of his applications to my Taurus Vehicle. It took about 37 minutes and I was very satisfied when my vehicle was ready,I always recommend quick lube tom my friends..... More

Oil change I used Quick Lane for a oil change & filter, the service was great! took less than an hour. I have used Quick Lane for 9years everyone has been very h I used Quick Lane for a oil change & filter, the service was great! took less than an hour. I have used Quick Lane for 9years everyone has been very helpful. I highly recommend it. More

Mr. George Benn was a tremendous help in finding me a ca The purchase of a vehicle at Stoneham Ford was an easy, non hassle, quick and efficient experience. Mr. George Benn was a tremendous help; courteous a The purchase of a vehicle at Stoneham Ford was an easy, non hassle, quick and efficient experience. Mr. George Benn was a tremendous help; courteous and very knowledgeable and professional. I recommend every looking for a vehicle, to give Stoneham Ford a try! More

Service I went through the quick lane and had amazing service... everyone was helpful and it was quick. I highly recommend it.. I look forward to my next oil I went through the quick lane and had amazing service... everyone was helpful and it was quick. I highly recommend it.. I look forward to my next oil change More

Oil change & tire rotation The service was fast and efficient. They check all fluids, tire pressure & tire tread & brake pads. The price is definitely competitive with anyone el The service was fast and efficient. They check all fluids, tire pressure & tire tread & brake pads. The price is definitely competitive with anyone else. I feel better knowing that Ford trained technicians are working on my vehicle. More

Great prices and fast service Had oil change and front brakes replaced at Quick Lane Bill was great told me price before starting work,great work,great price,and fast service Had oil change and front brakes replaced at Quick Lane Bill was great told me price before starting work,great work,great price,and fast service More

Stoneham Ford The dealer was excellent Chris treated me like a close friend and made the whole experience painless! I've already recommended this dealership to my f The dealer was excellent Chris treated me like a close friend and made the whole experience painless! I've already recommended this dealership to my friends and family! More

Recent Purchase - May 2017 My sale person was Brian Flaherty, super nice guy, could not have been more responsive when I had questions, prompt and informed. I bought an F150 Rap My sale person was Brian Flaherty, super nice guy, could not have been more responsive when I had questions, prompt and informed. I bought an F150 Raptor, Brian kept me informed of the progress during the build and was right on top of things. Picking up the truck was a breeze, Brian was getting the car inspected when I arrived. So as you hope, common sense prevailed and someone else had me sign the paperwork rather than wait till Brian got back. All in, the process took me 15 minutes and I was out of there. Save yourself the trouble, if you are going to buy a Ford, then contact Brian Flaherty! More