Stoneham Ford

Professional and Attentive. My wife and I purchased a new Ford Escape earlier this week from Stoneham Ford. Kevin McDonald was our sales person and was excellent. He matched ou My wife and I purchased a new Ford Escape earlier this week from Stoneham Ford. Kevin McDonald was our sales person and was excellent. He matched our needs with an appropriate vehicle. We have purchased over 30 cars in our lifetimes and this was the most professional, thorough and pleasant experience we have had in purchasing a car. More

The works,oil change I am very satisfied with the Quick Lane at Stoneham Ford I have used it at least 6 times it was quick and courteous and they took care of everything v I am very satisfied with the Quick Lane at Stoneham Ford I have used it at least 6 times it was quick and courteous and they took care of everything very satisfied More

Very positive Rich Silvestri in service was very welcoming,pleasant and very helpful..organized and worked in a timely fashion.. he retrieved my car for me himself Rich Silvestri in service was very welcoming,pleasant and very helpful..organized and worked in a timely fashion.. he retrieved my car for me himself when the wait would have been to long.. now that's service.!!.. thank you very much.. was greatly appreciated..😻Donna l. Pierce More

long awaited service appointment..or not! Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn' Have had great experiences here, not so this time. 2 week wait for a service appt, which they then pushed back another 2 business days. Said we didn't have an appt despite sending us an email the day before stating we had an appt. Took awhile for them to find the appt when dropping the car off. The repair to fix the "Driver Door Ajar" light on was quoted at $ 110. After waiting all day for a call, the "estimate" jumped to $ 460. No thanks, I'm all set. More

dishonesty hello, i have been to stoneham ford a few times to buy a ford pickup which i have own since i got my license 38 yrs ago.1 time the finance manager tr hello, i have been to stoneham ford a few times to buy a ford pickup which i have own since i got my license 38 yrs ago.1 time the finance manager tried adding on a large sum of money he said he would consume if i purchase truck i was dealing on,i left the dealer frustrated.this time i made deal with sales manager and when i went back to finalize deal he said we agreed on other price which was completely false.2 times i think is enough to be swindled,check paper work before signing on line.i will not be back to stoneham ford again.i should have not gone back but thought things may be better. i am actually thinking about a chevy due to bad experiences with them. john,burlington ma More

Oil change The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 c The people are always very friendly but the wait was way to long! There are 4 bays and only 1 was available for just an oil change. There was only 1 car in front of me and I waited over an hour to get my car in. More

Best Ford Dealership in New England! I have been buying Fords from other dealers for over 40 years and STONEHAM FORD is by far the best. With a large inventory, flexible sales, fair and h I have been buying Fords from other dealers for over 40 years and STONEHAM FORD is by far the best. With a large inventory, flexible sales, fair and honest advice and being very courteous - I can state enthusiastically and truthfully - my recent new MV purchase was pleasant. Brian Flaherty was great. More

Very pleasant experience. Kevin was a pleasure to deal with. He was very attentive to our needs. His personality made shopping for a new car more enjoyable. After delivery he Kevin was a pleasure to deal with. He was very attentive to our needs. His personality made shopping for a new car more enjoyable. After delivery he sat in the car going over all the options and menus with me for over an hour... He even set up my cell phone for me! As far as I'm concerned he went above and beyond. Thank you, Tom & Jan G. More

Easy Transaction and Factual Answers Bryan was extremely cognizant the vehicle was for my daughter and prepared a detailed list to safety feature without asking. He also was very helpful Bryan was extremely cognizant the vehicle was for my daughter and prepared a detailed list to safety feature without asking. He also was very helpful understanding our needs and budget. George was equally able to provide us with many different options for payment and had thoughtfully expressed which he felt was over the long term the best solution for our needs. More

Recall & Service -- Good I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who I already filled out a review & I do not want to do another one. You need to get a better system of keeping track of who has completed a review & who has not. More