Stonebriar Chevrolet

Horrible experience Took our 2007 Equinox in for overheating when idleing. Received a quote of $1170 to repair. Authorized the repairs and when we picked it up had the ex Took our 2007 Equinox in for overheating when idleing. Received a quote of $1170 to repair. Authorized the repairs and when we picked it up had the exact same issues,except now we had a electronic buzz coming thru the radio as well. Took the car back to them and was told that we had additional problems and needed $550 for additional repairs. I picked it up without authorizing any new repairs and brought the car and my receipts to another Chevy dealership in Plano, explained the situation and asked them if they would take a look at it. They agreed and we agreed to a $ 60 diagnosis fee. After 2 days they called and said the car was ready and there was no charge, the service rep was very diplomatic and would not speak badly about the repairs Stonebriar completed, but would not even take the $60 charge we agreed to saying that we had already paid too much. I will try to be as diplomatic as they were and not say Stonebriar ripped me off, maybe they were just incompetent. Be careful with these guys. More

New Car Purchase - 2014 Impala Bill was great to work with on my new car purchase. I never felt like he was the typical "sales" person with his approach and demeanor. I will buy fro Bill was great to work with on my new car purchase. I never felt like he was the typical "sales" person with his approach and demeanor. I will buy from Bill again! More

Don't waste your time at this dealership! Do not waste your time with this dealership!!!Talked to salesman about a car we were interested in and was told it would be put aside. Called and let Do not waste your time with this dealership!!!Talked to salesman about a car we were interested in and was told it would be put aside. Called and let salesmen (manager was told we were coming) know we were coming to look a car ...even called and to let them know we were on our way and told to ask for the manager he would help us we got there ...within the 20 minutes it took to get there he sold it knowing that we were on our way. When we walked in we asked for the manager (we told would help us )when we got there and then was told he sold it. I would never buy a car from this dealership. Stay away! There are plenty of other dealerships to buy a car from. I will share this experience with others that are looking for a car. I would never waste my time with this dealership! They could care less about helping you. They just want a quick sale! More

$75 Mistake I was looking online for a used suburban, which I found at Stonebriar Chevrolet. As a busy business owner, my time is valuable. So, I did my homewor I was looking online for a used suburban, which I found at Stonebriar Chevrolet. As a busy business owner, my time is valuable. So, I did my homework and went into the dealership. I told James (the sales person) which vehicle that I wanted. We agreed upon a price ($300 less than what was listed on the internet plus they fix the scratch on the dashboard/trim). To make a long story short. After we had agreed upon the price and started the paperwork, James comes back to tell me that the cosmetic fix to the dashboard would cost $150 and his sales manager didn't want to pay for it (after we already agreed upon a price and started the paperwork). A long story short. I agreed to pay the $75 he asked to get the scratch fixed as I had already invested too much time at the dealership. I have to make two more vehicle purchases in 2015 and will not even consider Stonebriar. It is not about the money. It is about agreeing on the price and then coming back (wasting my valuable time) and trying to get another $150 out of me after an agreement was complete. Moral of the story, $75 cost the dealership the possibility of 2 additional purchases and winning my business for life (I have to purchase at least 2 vehicles a year for my business). But now, I am going to tell everyone I know the $75 story and not recommend Stonebriar Chevrolet to anyone. As a matter of fact, I will go out of my way to share the story. It is just human nature, You have to take care of the customer. A great lesson I will share with my sales team back at my company. More

As stated, I went in the service center for air in my tire, had been in before and after further deliberation they found a small nail in the side of the tire. Well, I was ready to take a small road trip tire, had been in before and after further deliberation they found a small nail in the side of the tire. Well, I was ready to take a small road trip with a friend of my, and now being told I needed a new tire and they had none in the shop at that time. Those people went into action...in a matter of time and some paper work we were in a new renter car and on our way, all I heard was, "we'll call you Mrs. Ross when your car is ready". What was I doing? Smiling and waving. A GREAT bunch of people! More

Very friendly place and Larry was wonderful. Finance went smooth and the person we dealt with was great. Fantastic. Can't say enough about dealership. Got me my price and my wife got her Camaro she wanted. L smooth and the person we dealt with was great. Fantastic. Can't say enough about dealership. Got me my price and my wife got her Camaro she wanted. Love it. It was an early Christmas for thanks to Larry and the team at Stonebriar Chevrolet. Thank You More

I went in to test drive a car last Wednesday after sending in a request on the Internet. I really did not plan to buy a car that night. However, the salesman that I worked with, John Frigon was so p sending in a request on the Internet. I really did not plan to buy a car that night. However, the salesman that I worked with, John Frigon was so patient and was not pushy at all. I had driven a few cars and then he recommended I drive another one. I loved the one he recommended and ended up buying it. It has been a while since I have bought an American made car and now because of the assistance I was given by John and the patience he had with me, I am very happy with my decision. I am hoping the Service is as great as the Sales experience was. More

So at the start Mike Owens was great, he was a little long winded at time and great at keeping you there but overall I think he tried his best with what he had to deal with. Everything went downhill when long winded at time and great at keeping you there but overall I think he tried his best with what he had to deal with. Everything went downhill when we had to deal with Lance Carter “New sales Director” he used unlawful tactics to gain our SSN when it was not needed at this was not a transaction where the dealership helped with financing and it was not a cash transaction. Lance stated we must put our SSN on a credit application even though they would not run a credit check per the “Patriot Act” (Note Lance did later deny this statement when I presented him a copy of the patriot act and tried to blame Mike Owens for it) Then Glen Pirtle did email me with a correction and stated it was required by law due to OFAC rules despite me addressing those rules as well when I dropped off the Patriot act. Then when I asked him to provide me in writing with this from the OFAC I was ignored. In my opinion this company uses unlawful tactics to gain personal information so that they can use dealer risk pricing and gain personal information on people. This is a shady practice and speaks volumes of who they are. Note: they are also not in compliance with the privacy act or the risk base pricing rules be careful if you do not want your information out there, as they will use works like it is the law you must give us your SSN to purchase a car, and this is false. In addition to the above our car was delivered dirty with an additional 15 miles on it from when we left it with them after we purchased it. They missed appointments that we made 24 hours in advance with Mike in finance, However Mike Owens stepped up again and went into his office and got our paperwork, the appointment was set for 12:30 all they had to do is take our check and give us a copy of the paperwork this finally happened at 1:00 after we were already late to return to work. Once we signed the deal the night before they treated us like they could care less they even made the statement of we have other people we need to sell cars to we will get to you when we can. I have purchased 3 Chevys’ in the last 2 years two from other dealerships all of them amazing, Stonebriar Chevy in Frisco is the worst experience I have had, I suggest you stay away. More

Great salesman, Great atmosphere! David had the vehicle lined up before I even arrived. Would recommend friends and family to this dealership because of David. lined up before I even arrived. Would recommend friends and family to this dealership because of David. More