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Stonebriar Chevrolet
Frisco, TX
1,114 Reviews
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Showing 1,114 reviews
November 03, 2025
Here a short while back I bought a used Tahoe from Stonebriar and I love it! The buying process and service, however, are a whole different story. The salesperson and I agreed to a price and monthly p Stonebriar and I love it! The buying process and service, however, are a whole different story. The salesperson and I agreed to a price and monthly payment and after filling out a ton of paperwork and shaking hands on the deal, I was sent to finance where things got ugly. the monthly payment price went up dramatically. So, I argued that that wasn't the price the salesman and I had agreed on but it was to no avail. I was offered some cheesy warranty to make up for the price increase. And that too way misleading.as it didn't cover all the finance officer had said it would. Long story short, I bought it anyway because I really wanted it. So then comes part two of this slap in the face. I was told that I would be receiving the paperwork for my purchase in a few days via email. Well, that never happened so I called several times only to be told "it should be in my email shortly. AND THAT NEVER HAPPENED! So, I went in in person, and a manager went to retrieve my paperwork and told me everything i need was in the envelope. So, I glanced at it and saw where it said 2016 Tahoe and I left. Well, I guess I shouldn't have placed that much trust in the manager because when I got home, I found that the name on the paperwork was wrong, wrong, WRONG! Wow! how can that even be possible? And they still continue to do nothing! Needless to say, that I will never buy from Stonebriar Chevrolet again and will advise all of my friends to avoid that place at all costs. It's just bad business all around. More
by KennyC
Employees Worked With
Cason
October 28, 2025
I purchased a 2500HD Chevrolet from Stonebriar Chevrolet and could not have dreamed of a better experience when I purchased this truck. Triston Clendennen my salesperson and the entire team at Stonebriar Ch and could not have dreamed of a better experience when I purchased this truck. Triston Clendennen my salesperson and the entire team at Stonebriar Chevrolet was the greatest. More
by Tommy
Employees Worked With
Triston Clendennen, Caleb Sellers, and Zeyd
October 26, 2025
I’ve owned a Chevy for 10 years (purchased in WA) and always had excellent, timely service until visiting Stonebriar Chevrolet in Frisco, TX. I’ve been there twice for scheduled oil changes: * The always had excellent, timely service until visiting Stonebriar Chevrolet in Frisco, TX. I’ve been there twice for scheduled oil changes: * The first took 1.5 hours, followed by weeks of unwanted sales calls. * The second took 3 hours, despite being told it would take no more than 1.5-2 hours. The service department seems disorganized and unconcerned with customer’s privacy as work orders were left out in plain view. The sales staff are overly aggressive as I could not walk to the waiting area without being pressured to buy a car, even after clearly saying I wasn’t interested. This experience is unacceptable and inconsiderate of customers’ time, privacy, and patronage. More
by Fe Le
Employees Worked With
Jose, he is not the reason for long wait times
October 22, 2025
Scammers! Make sure to review everything. Finance pulled one over on us. Charged miscellaneous fees without knowledge. And then did not give us papers until 2 Make sure to review everything. Finance pulled one over on us. Charged miscellaneous fees without knowledge. And then did not give us papers until 2 weeks later. Brian in used car sales was just out for sale and Cameron was a sales guy too. A car that was posted online for 15750 ended up costing 23,413.00. We were told by Brian it was 18000.00 drive away then ended up way more. If you get Cameron insist he gives you papers and explains all cost he is putting on there. My bad for not insisting on getting papers too look at. But it was 1030pm at night and we had been there since 7pm HORRIBLE HORRIBLE DEALERSHIP! STAY AWAY! More
by teacup
Employees Worked With
Brian used car sales and Cameron Johnson finance
October 01, 2025
Always a great experience at this dealership. Jose and Trey in the servicing department are always helpful and communicative with what’s going on. Jose and Trey in the servicing department are always helpful and communicative with what’s going on. More
by Tatiana
Employees Worked With
Jose, Trey
September 30, 2025
BUYER BEWARE! Went to go see a truck that was listed for $65K ($64,998) only to be hit with $4K in “dealer add ons”. Also had an offer for $31K for my trade in at Went to go see a truck that was listed for $65K ($64,998) only to be hit with $4K in “dealer add ons”. Also had an offer for $31K for my trade in at Carvana and $30K at Carmax and they offered $23K! And when I pointed out the dealer add ons the salesperson took of $2K in dealer adds but then they raised their vehicle price by $2K! I also pointed out that GM Financial was offering 2.99% (which is what I currently have through GM Financial) and they stated that it was either the rate or the manufacturer incentives! Complete lies as my last truck from GM had that rate and incentives! Be careful when visiting this dealer, they will try to steal your car and sell theirs at the highest price possible! AVOID THEM AT ALL COST! More
by O.luna
Employees Worked With
Terry
September 26, 2025
I am grateful for Mr. Stephen Underwood and thankful for his care, professionalism and efficiency. He made a rather difficult day better and by the time I left that day I Stephen Underwood and thankful for his care, professionalism and efficiency. He made a rather difficult day better and by the time I left that day I felt better and much more confident about the possibility of being without my vehicle for weeks. I knew I would be well cared for and everything would be done with precision and high level of service. I am glad I chose Stonebriar Chevrolet and I highly recommend Mr. Underwood's Service. The communication was great and the entire team were welcoming and ensured pick up and drop off along with the loaner all ran smoothly and seamlessly. I couldn't be happier with this service. More
by Queenkrys2017
Employees Worked With
Stephen Underwood
