Stonebriar Chevrolet

Stonebriar Chevrolet responded

We are truly delighted to hear about your positive experience with our service department. Your feedback that we made you feel comfortable means a great deal to us. Creating a welcoming environment is always our goal, and we're pleased that we exceeded your expectations. Your commitment to returning speaks volumes about the quality of service we aim to provide. We appreciate customers like you who take the time to share their positive experiences. Our team works hard to ensure every interaction is professional, helpful, and customer-focused. Thank you for choosing our dealership and for your kind words. We look forward to continuing to serve you with the same level of care and attention in the future.

Stonebriar Chevrolet responded

We sincerely apologize for the unacceptable service experience you've encountered with your Suburban. Your frustration is completely understandable, and we want to ensure your concerns are fully addressed. To resolve this issue comprehensively, we recommend contacting Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com. They can personally review your situation, address the unresolved check engine light and warning message, and work to make this right. We understand the significant inconvenience and expense you've incurred, including rental car costs, and are committed to providing a satisfactory resolution. We take your feedback seriously and appreciate you bringing these service gaps to our attention. Our goal is to provide the high-quality service you rightfully expect.

Stonebriar Chevrolet responded

Thank you for your amazing review! We're so glad to hear that Kyle Nelson made your experience at Stonebriar Chevrolet a smooth and enjoyable one. His knowledge, honesty, and service truly make a difference, and we're proud to have him on our team. We also want to express our gratitude to Kyle for his service to our country. We appreciate your trust and look forward to assisting you again in the future!

Stonebriar Chevrolet responded

Thank you for your fantastic review! We’re so glad to hear that you had a great experience at Stonebriar Chevy and that our service department exceeded your expectations. We truly appreciate your kind words about our helpful and courteous service provider. We look forward to serving you again in the future!

Stonebriar Chevrolet responded

Thank you for your kind recommendation! We are delighted to hear that your advisor provided you with friendly and courteous service. Our team is committed to creating a positive experience for all our customers, and your feedback is greatly appreciated. If you have any additional needs or questions in the future, please don’t hesitate to reach out. We look forward to continuing to serve you and thank you for choosing us!

Stonebriar Chevrolet responded

Thank you for your review! We’re glad to hear that Stephen and our team were able to quickly diagnose and get your vehicle back to you in less than 24 hours. Happy Holidays, and we appreciate you trusting us with your vehicle!

Stonebriar Chevrolet responded

We are truly sorry to hear about your frustrating experience with both the service and communication regarding your Trailblazer. Waiting nearly four months for repairs and not receiving updates is unacceptable, and we sincerely apologize for the lack of follow-through on our end. Additionally, the difficulty you faced in trying to trade in your vehicle is not reflective of the service we aim to provide. We want to address these concerns immediately and work toward a resolution. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com at your earliest convenience. Your feedback is valuable, and we appreciate the opportunity to make this right.

Shane K. responded

I have reached out to both of the people mentioned via email and phone messages for weeks. They do not return my calls nor has the general manager. I escalated this to GM with a lemon law certified letter and the part appeared and was shipped the day the letter was received. I suggest anyone experiencing service problems immediately escalate to GM corporate as the dealership does not have the resources to get parts. Having to spend the time, money and energy to get a vehicle repaired under warranty is not something that should be expected of the customer.

Cynthia P responded

Thank you for taking care of my vehicle with great customer service!

Stonebriar Chevrolet responded

Cynthia, we’re thrilled to hear you had such a positive experience! Our team always aims to exceed expectations, and it’s wonderful to know we hit the mark for you. We look forward to welcoming you back soon!

Stonebriar Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Lenah has been amazing in providing you with excellent service. We truly appreciate your continued trust in us, and we look forward to serving you again in the future!

Stonebriar Chevrolet responded

Thank you for your thoughtful review! We're delighted to hear that Caleb consistently provides excellent service, keeping you informed, accommodating your scheduling needs, and ensuring your vehicle is returned in pristine condition. It’s great to know he’s been such a reliable and attentive advisor for you. Your trust and satisfaction mean a lot to us, and we’ll be sure to pass along your kind words to Caleb. We look forward to continuing to meet your service needs in the future!