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Stone Mountain Volkswagen
Snellville, GA
2,155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,155 reviews
March 11, 2021
Great service very knowledgeable saleswoman. Overall great experience and time to get in and out for the vehicle and documentation was quick. Lori was able to answer any questions that I may have had ab great experience and time to get in and out for the vehicle and documentation was quick. Lori was able to answer any questions that I may have had about the vehicle. By the way it was a 2021.5 Atlas R-line Premium. More
by Lonnie
Employees Worked With
Lori Smith
March 04, 2021
We bought our second car here, a 2018 Tiguan November 2020. We wanted to remain loyal since we bought our first Jetta here. When I called to schedule a meeting with Irnes to see our car he did not show 2020. We wanted to remain loyal since we bought our first Jetta here. When I called to schedule a meeting with Irnes to see our car he did not show, apparently it was his day off. First red flag. We found one online that we liked and after a quick test drive we decided to buy. With two babies it’s hard to find the time and this dealership made it really that much harder. In hindsight we should have walked. For anyone reading this review and considering buying from here, run. Drive somewhere else unless you want to get in a car everyday and regret buying it then this isn’t the place for you. I would be really surprised if they stay in business much longer. If you don’t believe me spend some time in the waiting area for service. It’s entertaining to say the least, depending on how long you have been there. Most people are very verbal about their service. Coffee is good so that’s 1 star. More
by Hanna
Employees Worked With
Irnes Masic
February 06, 2021
I brought an Atlas Cross Sport. It was NOT from Stonemountain Volkswagon. I may be lucky due to what others are saying. It was clear they didn’t want my business but they refused to just say so. I Stonemountain Volkswagon. I may be lucky due to what others are saying. It was clear they didn’t want my business but they refused to just say so. I realized it wasn’t in my head when another Volkswagon lot jumped at the chance to successfully sale me a car. I waited months before I gave them feedback hoping they would prove me wrong. More
by dejarnette22
Employees Worked With
Jean, David Schilpp, Andrew Quartucy, Robert Walker, Randolph Charles, Lori Smith, Christopher Anderson
December 28, 2020
Bought an Atlas VW top premium model, after 2 days we heard a noise! Drove all the way back. They completely declined what I heard! They didn't take any initiative to look into the problem! Litterally no heard a noise! Drove all the way back. They completely declined what I heard! They didn't take any initiative to look into the problem! Litterally none. They did a 15 min drive. When I explicitly said drive over 60mph for a while. POOR on another level. I was back in 7 days!! As quick as I can! On Christmas Day! Yes! Over my Christmas. Nothing! This is my exact point why I don't trust dealers! Are they going to do something. I doubt it. More
by Edward
Employees Worked With
Manager.
December 21, 2020
I was quite disappointed to be told that I could only do business with them if I used in house financing or paid cash. I have a 30 year relationship with my bank that I plan to continue. I will find a simi business with them if I used in house financing or paid cash. I have a 30 year relationship with my bank that I plan to continue. I will find a similarly equipped Atlas at a dealership that values my business. Merry Christmas! More
by Disappointed in SC
Employees Worked With
Angel
Verified CustomerDecember 09, 2020
Tricked me all the way and would not let me return the vehicle. They say I came it was raining really bad and I had my son. Long story short they put me in a new car. But it wasn’t till I got home and put vehicle. They say I came it was raining really bad and I had my son. Long story short they put me in a new car. But it wasn’t till I got home and put my son down that I realized that the car wasn’t what I really wanted so I proceeded to bring it back the very next morning. They told me I could not return the vehicle. Now I’m stuck with a car I do not want. If you think about going to Volkswagen dealership on Stone Mountain hwy 78. Please do not go. I repeat please do not go. They do not deserve your money. They do not work with the customer at all More
by BigWu
Employees Worked With
David Schilpp, Kurt Mechling
December 09, 2020
Will never return. The are definitely not ppl friendly. But they are money hungry. And some bullies! I would never said a loved one to a dealership like that. Shoot I wouldn’t even send my enemy there. The But they are money hungry. And some bullies! I would never said a loved one to a dealership like that. Shoot I wouldn’t even send my enemy there. They just do not value there customers. They just want your money. And you can tell More
by BigWu
Employees Worked With
David Schilpp, Kurt Mechling
December 02, 2020
Lori Smith was the consummate professional with in-depth knowledge of the inventory and a can do attitude! She pick the best car for our needs and the transaction was seamless! A for an outstanding job!!! knowledge of the inventory and a can do attitude! She pick the best car for our needs and the transaction was seamless! A for an outstanding job!!! More
by Tubby-Tyler
Employees Worked With
Kurt Mechling, Robert Walker, Lori Smith
December 02, 2020
We had a great experience with Volkswagen Stone Mountain! We worked with Matt who was a pleasure to work with, very quick to respond we negotiated the price online first and he had everything ready when we We worked with Matt who was a pleasure to work with, very quick to respond we negotiated the price online first and he had everything ready when we arrived. I would absolutely purchase another vehicle here!! More
by Keri
Employees Worked With
Matt, Kurt Mechling
