Stone Mountain Volkswagen
Snellville, GA
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Major & Unexpected Service Work Performed Sam Berry understood my "one day turnaround" service request — due to a business trip I had coming up the next day. Sam handled/coordinated with his c Sam Berry understood my "one day turnaround" service request — due to a business trip I had coming up the next day. Sam handled/coordinated with his crew a very unexpected, and quite extensive service issue on my vehicle. He had all work wrapped-up and the car test driven to be sure I would have no issues while on my multiple state business trip — all by the end of a single business day! Sam was great at communication all along the way, and he and his crew performed above-and-beyond. A sincere thank you! More
Oil change/ Rotor & brake pads Service was excellent and staff was very professional. My car issue was taking care of without any appointment in advance. Thank for you such outstand Service was excellent and staff was very professional. My car issue was taking care of without any appointment in advance. Thank for you such outstanding service. More
Stone Mountain VW Earns Two Thumbs Up Welcoming, not overwhelming, businesslike, friendly, great inventory, straightforward as far as making a deal. The only pressure I felt was self-induc Welcoming, not overwhelming, businesslike, friendly, great inventory, straightforward as far as making a deal. The only pressure I felt was self-induced, as a result of inexperience with buying cars. Lori Smith was great. More
Awesome Salesman Stopped by to check on the new VWs without really thinking I would buy one. When I encountered what I consider to be the best dealership experience I’ Stopped by to check on the new VWs without really thinking I would buy one. When I encountered what I consider to be the best dealership experience I’ve had — I’m 65 so I’ve had lots. Loved the staff and the warm environment. Was especially impressed with Yousef Elmmughrabi, my salesman. He was very thorough and professional. Frankly, I was so impressed I made an offer and drove home a new VW. Obviously, I highly recommend this dealership and Yousef Elmmughrabi without reservation! More
Great customer service and friendly staff. Repair completed in a timely manner. First time customer with Volkswagen and would definitely consider myself a happy customer. and friendly staff. Repair completed in a timely manner. First time customer with Volkswagen and would definitely consider myself a happy customer. More
Unacceptable,Unfair,Bad,Not Right I was given an appointment choice of Fri at 11am or from reps words Sat would be better and I would wait for an hour. I waited for 3 hours to get my v I was given an appointment choice of Fri at 11am or from reps words Sat would be better and I would wait for an hour. I waited for 3 hours to get my vehicle back! It was left unwashed and I had to watch many other customers come and go until the the service center was almost empty! I had a job to be at by 1pm and it cost me the loss of the customer and $150 plus any services that customer may have needed for a dishwasher repair. I will avoid this dealership in the future. More
Great service, great sales, and fast too Miguel Lucero, Sung Hong and Jaren Campbell were all a pleasure to work with and they worked hard to get me what I was looking for, and I’m sure I did Miguel Lucero, Sung Hong and Jaren Campbell were all a pleasure to work with and they worked hard to get me what I was looking for, and I’m sure I didn’t make it easy for them at all. And when I came in to finalize everything, they were able to speed along the process of working up the deal, getting me out of my old car, and into my new one in a little over an hour. Great guys at a great dealership! More
Came in for tire rotation I’ve had my vehicle 13 months now, and have been in 5 times for various services. Always happy with service and hospitality of team members. I’ve had my vehicle 13 months now, and have been in 5 times for various services. Always happy with service and hospitality of team members. More
My experience here was amazing! I walked in and Sung, my salesperson, exceeded each of my expectations! I’m so glad that I chose this dealership!!! salesperson, exceeded each of my expectations! I’m so glad that I chose this dealership!!! More
Please be advised that this dealer has excellent skill and services especiallyMr.Hong/Sales Consultant is very well performed his works and sales skills. Strongly recomend. and services especiallyMr.Hong/Sales Consultant is very well performed his works and sales skills. Strongly recomend. More