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Stone Mountain Volkswagen

Snellville, GA

4.2
2,156 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,156 reviews

April 27, 2015

Nice to deal with Enjoyed working with Tamimi on purchasing my new EOS! I felt he was working for me in negotiating the purchase and trade of my previous vehicle. More

by NanaEOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Apr 28, 2015 -

Stone Mountain Volkswagen responded

Congatulations on the purchase of your New EOS!!! Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 26, 2015

Top Notch Service as usual I have always had my cars, three total, at Stone Mountain VW for routine service and for repairs for the past 15 years. I have come to expect nothin More

by gctooafoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Barry, Greg Gachelin, Ryan Barry
Apr 28, 2015 -

Stone Mountain Volkswagen responded

Thank you for the 15 years of loyalty to us and to the brand. We are happy that you have had such a great experience with us. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 23, 2015

Bitter to sweet I started my shopping experience with Kevin James, who was eager to sell and made me leave the dealership with a bitter taste in my mouth. When I cam More

by Samascl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kurt Mechling, Phillip Franco, Kevin James
Apr 28, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Phillip. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 22, 2015

Wonderful Experience Mr. Al-Tamimi was wonderful. He truly exceed my expectations. He demonstrated to be experienced, courteous, and very patient at answering all my quest More

by Italia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Apr 23, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi. We are please that you are enjoying your New Passat. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 22, 2015

Great Job Mr. Al-Tamimi is a very knowledgeable and patient salesperson. He worked with me to get the car I wanted, at the price I wanted. Great Guy More

by blue honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Apr 23, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 21, 2015

Tamimi I came in knowing exactly what I wanted and what I could afford. Tamimi made it happen in a relevant and timely manner. The end. More

by Tonkatruck42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Apr 21, 2015 -

Stone Mountain Volkswagen responded

We are happy that your experience with Tamimi went well. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 21, 2015

Mission accomplished! I knew what I wanted and had certain expectations. Tamimi worked with me to make sure I was able to get the deal I wanted! This will continue to be More

by Marnola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Al-Tamimi
Apr 21, 2015 -

Stone Mountain Volkswagen responded

We are glad that your expectations were met and that Tamimi was able to help accomplish your mission. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 15, 2015

Outstanding Professional I like to express my sincere appreciation for the outstanding level of service provided by Sam Barry at the Stone Mountain Volkswagen dealership. Sam More

by dwheeler, lstar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Barry
Apr 16, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Sam. We are pleased that he is able to answer any questions you might have and help you with any concerns that have or might arise. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

April 10, 2015

Promises and Honesty????? When I purchased my 2013 VW Golf, the folks in the dealership were great, the experience was one of the best I have had, but then it all stopped there More

by VWDriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't recall
Apr 13, 2015 -

Stone Mountain Volkswagen responded

Hello Sir, I would love to speak with you and remedy this perception. We do our very best to be honest with all of our customers and to treat each and every one with respect. We often suggest repairs beyond the immediate problem just to let you know what may need to be done either now or in the foreseeable future. I hate to think that any of our customers would think that we're dishonest in any way. Again, customer service is very important to us and we have great online reviews that reflect this. I sincerely would like to remedy this situation/perception at your earliest convenience. Please call me when you can. Thank you, Joseph Renter 770-979-2000 ex 1214.

May 04, 2015 -

Stone Mountain Volkswagen responded

Dear Sir, or Ma'am, I am sorry you had some issues with our service department. This is not how we conduct business. We are committed to our customers total satisfaction and would like an opportunity to rectify the issues you are experiencing. Please contact our service manager Joseph Renter, or myself so we can help. Rob Fioretti GM/ Owner 770-979-2000

April 08, 2015

timimmi is awsome Our sales person gave us the best car buying experience ever. I am not a fan of car sales persons but he really took his time and made it all about my More

by bd7298
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Fenelon, Mohammad Al-Tamimi
Apr 09, 2015 -

Stone Mountain Volkswagen responded

Thank you for the kind words and we will pass them along to Tamimi. We are pleased that you had a good experience with the purchase of your vehicle. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

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