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Stone Mountain Volkswagen

Snellville, GA

4.1
2,155 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,155 reviews

September 04, 2024

I bought my VW Tiguan which is still under warranty, due to 2-code errors, I was never greeted walking in, no-one at the service center looks up at you, pretending to be busy in their Computer's, after wait More

by edge1hello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of the Service department , Randolph Charles
February 29, 2024

My sales person, Lloyd was really easy to work with. The manager David did the old hardball song and dance, but we all ended where we wanted to be. The finance person, Kurt, was really friendly and didn More

by steve.vanduzer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd, David Schilpp, Kurt Mechling
Mar 03, 2024 -

Stone Mountain Volkswagen responded

Hi, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (678) 367-4286 when you have a chance. Thank you, and we look forward to hearing from you.

December 01, 2023

Extremely Displeased with Stone Mountain VW I recently purchased a 2011 Jetta TDI from Stone Mountain VW, and my experience has been nothing short of a nightmare. The car, supposedly thoroughly inspected More

by Kt
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Don’t remember
Dec 01, 2023 -

Stone Mountain Volkswagen responded

Thank you for reaching out. We work hard to provide each of our clients with the best automotive experience, but it sounds like we let you down. This is not something we would like to hear. Please contact us. Thank you.

October 07, 2023

Stone Mountain VW has been my dealership for over 10 years. Their customer service is excellent and I always have a great experience working with them. I don’t think I would ever buy a car anywhere else More

by laurahammond8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Charleston
Oct 08, 2023 -

Stone Mountain Volkswagen responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Stone Mountain Volkswagen so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

August 23, 2023

Made service appointment 5 days in advance for oil change, tire rotation and 30,000 mile service, arrived 10 minutes prior to appointment at 8am (8/17/2023). Informed service would take 2 -2 1/2 hour More

by stewartscotthughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Price Service Advisor
Aug 25, 2023 -

Stone Mountain Volkswagen responded

We are extremely disappointed to hear about your negative experience. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at 770-979-2000, if we still can make it right and to ensure that on your next visit with us, we provide more positive results. Thank you.

August 23, 2023

Made service appointment 5 days in advance for oil change, tire rotation and 30,000 mile service, arrived 10 minutes prior to appointment at 8am (8/17/2023). Informed service would take 2 -2 1/2 hour More

by stewartscotthughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Price Service Advisor
Aug 23, 2023 -

Stone Mountain Volkswagen responded

We are extremely disappointed to hear about your negative experience. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at 770-979-2000, if we still can make it right and to ensure that on your next visit with us, we provide more positive results. Thank you.

June 30, 2023

Dinell, I purchased a new 2023 Volkswager tiguan the sales person Brandon was excellent. He took the time to go evrrything about the vehicle. He does follow calls to see if their are any problem. I rece More

by dgp3306
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Simmons
Jul 03, 2023 -

Stone Mountain Volkswagen responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Pl ease let us know if you have any questions. We are ready to assist you. Thank you.

Jul 03, 2023 -

Stone Mountain Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Volkswagen! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

June 04, 2023

Tony was amazing. Went in looking for an affordable option for new college graduate. Gave Tony our budget and he was able to get us exactly what we wanted at an amazin More

by Laura M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony McCord
Jun 06, 2023 -

Stone Mountain Volkswagen responded

Thank you for your great feedback! Our team here at Stone Mountain Volkswagen sets a high standard of excellent customer service and we're glad to hear your experience reflected this! We are happy to pass along your kind comments to our team member who personally assisted you. Please let us know if you have any additional questions. We're always ready to assist with any concerns you may have. Thank you again for choosing Stone Mountain Volkswagen!

Jun 07, 2023 -

Stone Mountain Volkswagen responded

Hello Laura, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Volkswagen and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 22, 2023

Steph was great. My dad had purchased a new VW saturday morning, and we were just coming up there to pick up his other vehicle. Well we liked his so much that we deci More

by hturner1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steph Atkinson, David Schilpp
May 26, 2023 -

Stone Mountain Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2023

Steph was great. My dad had purchased a new VW saturday morning, and we were just coming up there to pick up his other vehicle. Well we liked his so much that we deci More

by hturner1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steph Atkinson, David Schilpp
May 22, 2023 -

Stone Mountain Volkswagen responded

We're thrilled to hear about your wonderful experience with us. Here at Stone Mountain Volkswagen, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you so much for your feedback and we hope to see you again!

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