Stone Mountain Toyota

Great service. Prompt. Courteous. Great staff. I take my Tundra and they take care of me & my ride Prompt. Courteous. Great staff. I take my Tundra and they take care of me & my ride More

Very nice service, professional work, I changed my all 4 tires here and I got nice discount, really enjoy the experience, Vo and Wesley did a great job! Will visit again tires here and I got nice discount, really enjoy the experience, Vo and Wesley did a great job! Will visit again More

Worst Service Ever! Scheduled an 11am appointment for an oil change and sent my son to take the car. 2 hours later, no car, no update. I was busy working, so my wife had Scheduled an 11am appointment for an oil change and sent my son to take the car. 2 hours later, no car, no update. I was busy working, so my wife had to call and talk to a mgr because they couldn’t explain to my son the status of the oil change. My son had an appointment, so my wife had to go swap with him waiting at the dealership. 3 hrs and 15 min to get the oil change when we had an appointment. This was a new ownership/mgmt group with all new service department. They tried to blame it on a new system, but they never took the car back for oil change until my wife talked to a mgr, and they never provided a status update. English as a second language also made the communication bad. We will not go back. They have lost a customer with multiple Toyota’s to service. More

Last time I was here was in 2024 and then again today. I will not be back. They told me my appointment meant nothing. I waited over 3 hours for an oil change and tire rotation after I thought my appointme I will not be back. They told me my appointment meant nothing. I waited over 3 hours for an oil change and tire rotation after I thought my appointment would mean something. I was told to get back in my car when I first arrived even with my so called appointment then had the nerve to ask "why didn't you just say you an appointment?" The nerve! They tried to sell me tires that they didn't even have. My customer service rep, Gregory, was a joy though. AND THEN my tire pressure light went off before I even got home. So they're so busy trying to up sell me they didn't even complete their due diligence with what I paid for. More

Service rep (Greg) was great! He was warm and professional and and he made sure I was happy! He was warm and professional and and he made sure I was happy! More

I have been a customer since 1997. I have received great customer service everything I go there. 3 cars later, I still trust them I needed two parts today which have to be ordered next I have received great customer service everything I go there. 3 cars later, I still trust them I needed two parts today which have to be ordered next week but that is ok. I know I can count on them. More

Services techs are great and they keep you informed of what is wrong with your vehicle and how long it may take what is wrong with your vehicle and how long it may take More

I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn’t until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided—especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation—such as how to handle warranty concerns directly through the provider—was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared. More

Good customer service Communicated step by step process. Explain the process and availability of parts needed process. Explain the process and availability of parts needed More

Everybody is super nice at this place I recommend a lot thanks for helping me get my vehicle. thanks for helping me get my vehicle. More