Stone Mountain Toyota

liers and rude people they lie and will tell you anything to get you to buy from them but once you tell them you need to think about it they get very rude with you to the they lie and will tell you anything to get you to buy from them but once you tell them you need to think about it they get very rude with you to the point of insulting you by calling you names. worst dealership I've ever been too. I ended up buying a completely different car at different dealership even though I was set on buying the car they had. had they been more friendly I think I would of caved and paid what they wanted but glad I didn't More

scammed and humiliated Beware!! they did a spot delivery scam on me, just want to keep my review real, truthful, plain and simple about dealer Stone Mountain Toyota-Scion at Beware!! they did a spot delivery scam on me, just want to keep my review real, truthful, plain and simple about dealer Stone Mountain Toyota-Scion at 4400 us Hwy 78 Lilburn, GA 30047. this is exactly what they did to me as a consumer I found this after the fact I had never heard of this type of scam until I did some homework, the dealer calls me and tell me about a week passed the scam date that I have to bring the car back because my loan fell through it means I couldn't get financed wow really! I thought I was already financed when they allowed me to drive off the lot with their 2012 car. I put down 3500.00 on a 2012 Chrysler 200 I thought it was a pretty decent down payment, ok but a few days after the first call to bring the car back they said ok we found somebody to buy the loan and mind you make it so bad after all this humiliation when I went back in the dealership they had the nerve to ask me for 500 more dollars down so this when I really felt the scam pressure, during several calls of back and forth when I'm going to bring the car back I asked to speak with the general manger in person and over the phone he never spoke to me or physically approached me to talk and explain the situation, what happened to integrity? And he be all on TV advertising himself, the only time I saw him came out of his office was when I asked for my money back and this was the final day, he walked into another office passed by me wow really! I feel they used this scam tactic on me based on my low credit score this is what I found out after I did some homework. Always hold on to your original contract, now that I had time and not feel pressured I see how I was scammed in the contract. oh and it took them 5 days to reverse my 3500.00 back into my account after numerous calls and a warning for legal action get your own financing, and try not to buy on a Saturday or late evening like I did. More

Awful. I didnt know that Its the responsibility of the buyer to verify the history of their cars. False information poor services to women customers. Please don't come here. Go to carmax they uses a buyer to verify the history of their cars. False information poor services to women customers. Please don't come here. Go to carmax they uses auto check. Disrespectful attitude towards female customers. More

Overall experience is completely unsatisfactory. Stone Mountain Toyota employees showed no respect for a customer's time or money. After seeing a specific car online, we emailed to inquire more informati Mountain Toyota employees showed no respect for a customer's time or money. After seeing a specific car online, we emailed to inquire more information. After 3 emails, a sales person finally called us back. We were told that the car was still available and could be "held" during our drive as it would take us nearly 2.5 hours to travel to the dealership. We were A. assured the vehicle was still available and B. Promised it would be "held" if we notified the sales person we were on our way there.With every intent to purchase, we took a half day off work and drove 2.5 hours. We stayed in constant contact with our sales person as we fought Atlanta traffic, so as to assure our sales person were were indeed on our way. Upon arrival, the car was parked in front of the door. We stepped inside and began paperwork. After making copies of my driver's license and obtaining my personal information, the salesperson went to go get the keys. This person came back with a sales manager and informed us the car we drove 2.5 hours to come purchase had been sold during our commute not once but twice. The first buyer's sale fell through, and the second person drove away in the car as we sat inside Stone Mountain Toyota's dealership. When asked about "holding the car" while we were on our way, the sales person replied that she had not actually ever had the keys to the car during our commute and was aware other customers were intending to buy the vehicle. Instead of informing us, we were led to believe the car was available and waiting for us. Her condolences included "If traffic hadn't been so bad on 285 for you, maybe you would have made it in time." The complete lack of respect for our time and money has assured we will never purchase a vehicle from Stone Mountain Toyota or any Sonic Automotive dealership due to the complete lack of professionalism displayed by the sales people we encountered today. More