Stone Mountain Toyota

Fraudulent, awful service, including from managers. I found a car online that was supposed to be delivered in 2 weeks. I put a deposit down. I emailed to let my sales rep know I was coming in to get th I found a car online that was supposed to be delivered in 2 weeks. I put a deposit down. I emailed to let my sales rep know I was coming in to get the bill of sale. She refused to give it to me and very condescendingly told us she had done this before and we didn't have to worry. On the day the car was supposed to come in, I emailed asking if it would be ready that day or the next. Our sales rep responded to my email from the previous week letting her know we were coming in for the bill of sale, said "it was ready", and that we could come in to get it. I scramble to get her to email the bank the bill of sale rather than having her print it out for us to pick up (with email being the plan we had come up with the week before). We eventually get the correct bill of sale from her emailed to us for us to give to the bank. I then find out after we have already worked with the bank that the car hadn't actually come in yet, she was referring to the bill of sale being ready. Then, 4 days later, after emailing asking for updates and being ignored, she called me to tell me there was an "issue in the system" and the car was sold to someone else. She didn't even try to offer to work with me on getting a different car, she just told me she would refund my money. I spent and entire day trying to get ahold of a manager. They eventually talk to me and agreed to work with me on getting another car ASAP because I need to be able to get to my job. They also said I would be working with the managers at this point, but they give me no email or phone number for follow up. The next day the original sales rep calls me to say that nothing is her fault, but they're working on finding a replacement car. I ask if they're going to be giving me any kind of discount since at this point I've wasted 2 weeks waiting for a car that they sold to someone else. She refuses to agree to any price reduction. We eventually went somewhere else, and I emailed our sales rep to tell her that our experience was terrible. For the first time, she actually responded promptly, just to make sure I knew nothing was her fault. And maybe it wasn't her fault, but she and her managers did not do their due diligence in tracking my car, did not offer me compensation for their drastic mistake, and they were extremely unresponsive to any form of communication. Truly a horrific experience that probably is actually fraud on their part. More

They have Great friendly, helpful service associate, timely service. Comfortable environment to wait for your vehicle timely service. Comfortable environment to wait for your vehicle More

My service representative was Marquis and he was training Jay and both gentlemen were professional patient kind and knowledgeable I always choose Marquis to be my technician and he's always helpful thank you Jay and both gentlemen were professional patient kind and knowledgeable I always choose Marquis to be my technician and he's always helpful thank you for him being so professional and courteous the service is always good and I'll keep coming back I've purchased my last two cars from Stone mountain Toyota and you've got a customer for life More

Z was an excellent service man! He was customer oriented and service was fast! I recommend Z for any services. He was customer oriented and service was fast! I recommend Z for any services. More

Very good service and reasonable priceExcellent customer service Reasonable pricequick service good good goodgood good service Reasonable pricequick service good good goodgood good More

This is the number one place to go. Paul Williams was the best, professional, and courteous. Thank you Paul 😊. Paul Williams was the best, professional, and courteous. Thank you Paul 😊. More

Personell was very helpful, polite, explained everything to me and made me feel that I was appreciated. to me and made me feel that I was appreciated. More

Very unprofessional and worst service department be careful when going for diagnostics told 149 charged 150 and meanwhile without diagnosis asked for another 489$ to do deep diagnostics! Took my car to careful when going for diagnostics told 149 charged 150 and meanwhile without diagnosis asked for another 489$ to do deep diagnostics! Took my car to Signature Automotive Tucker charged me 89$ fixed the problem. Will never go for service if that’s the last dealership of Toyota in GA! 0 out of 5 More

This car dealerships is sadly one of the worst car dealerships I have ever dealt with. Their activities can be considered criminal!!! They charge/steal up to 30% more than they should. Once you realiz dealerships I have ever dealt with. Their activities can be considered criminal!!! They charge/steal up to 30% more than they should. Once you realize you have been ripped off the employees ignore you and claim things which have never been agreed upon without any proof!!! Do not buy a car here! Look for an honest car dealerships! I would give -5 stars if I could!! More