Stone Mountain Toyota

Crooked dealership I went in with my own financing yet they ran my credit 3 times through 3 different financial institutions they are a crooked dealership did not expla I went in with my own financing yet they ran my credit 3 times through 3 different financial institutions they are a crooked dealership did not explain how rebates only work if u go through So.east toyota finance and if u call and they say leave a message they are just blowing u off cause they have no intention of calling you back More

Great Service I have to give credit where credit is due. Stone Mountain Toyota has some of the best sales person. I raise my glass to Rupert Palmer and Richard Ca I have to give credit where credit is due. Stone Mountain Toyota has some of the best sales person. I raise my glass to Rupert Palmer and Richard Campbell. These guys are excellent, professional, honest, friendly. Highly recommend that this dealership does not let these two gentlemen leave. Needless to say, my car buying experience was awesome. A very satisfied customer indeed. More

Too Many Add-Ons for a Great Deal I went to Stone Mountain to look for a Toyota Prius. But when it came down to negotiating Stone Mountain Toyota had a $1500 "Dealer-Added Equipment a I went to Stone Mountain to look for a Toyota Prius. But when it came down to negotiating Stone Mountain Toyota had a $1500 "Dealer-Added Equipment and Services" plus an $899 "Doc " fee. Instead of clean negotiation, you had to deal with items such as "windshield treatment" and "auto deductible reimbursement." And why does the dealership need to collect $900 to process the paperwork? I visited another dealership and pad $1600 less for the same vehicle without an added dealer sticker. More

used car purchase - very unsatisfied email received today is just another typical tricky scam from Stone Mountain Toyota managers, I was put through the ringer with illegal signed contrac email received today is just another typical tricky scam from Stone Mountain Toyota managers, I was put through the ringer with illegal signed contract document changed / added too by the manager!!! HE admitted it - my opinion & I'm concerned that buying a used car was a horrible ordeal for us, guess my payback was when we got home the front bumper had been pulled loose & the clips broken & front windshield was sprayed with clear coat or something that was only seen when it rained and it was impossible to drive in the rain along with NO second key or no floor mats that were promised on a 2016 model - Stone Mountain email are claiming 30% OFF SAVINGS ON ALL NEW TOYOTA'S ONLY AT STONE MOUNTAIN TOYOTA - I've requested multiple times to be removed from their email ads but no one at Stone Mountain Toyota follow any requests- arrogant used car manager More

DECEPTIVE ADVERTISING They should be FINED $$$ After days of searching for the right car we thought we found it at Stone Mountain Toyota. Vehicle was Posted on Auto Trader and their own website for After days of searching for the right car we thought we found it at Stone Mountain Toyota. Vehicle was Posted on Auto Trader and their own website for a great price. For identification reasons lets keep it generic and say $10k. Two hours after setting up a time to test drive the vehicle both websites prices increased by $2k to $12k..!! Not a single phone call from the dealership concerning this significant increase. After discovering this We called back and was told it was due to human error that they couldn't sell that vehicle for that price. Really, Really. We Found an exact match to the vehicle at a dealership ten miles down the road for the same lower list price of $10k. GM Steven Crane your team should be ashamed. There's a difference from doing business and playing business. One gets you repeat customers, the other gets you bad reviews calling out poor customer service. More

Wonderful buying experience Mr Rupert Palmer was very Professional and helpful, he made my buying experience wonderful. I love my New Rava 4 I recommend this car dealership Mr Rupert Palmer was very Professional and helpful, he made my buying experience wonderful. I love my New Rava 4 I recommend this car dealership More

Don’t Waste Your Time A lot of extra fees and dirt cheap prices for your treade in! My son wanted a “Sports” car so I went a looked at a $14,899 car. 4 months ago I pai A lot of extra fees and dirt cheap prices for your treade in! My son wanted a “Sports” car so I went a looked at a $14,899 car. 4 months ago I paid $11,500 for a VW Jetta, they offered me $5,000 for my car!!! There is nothing wrong with this car, no changes from the day we bought it. After adding all of their “fees” the total of their came to almost $18,000! So when all was said and done they wanted me to write a check for $13,000. Ok notice the original price of the car and my trade in... Really?? DONT WASTE YOUR TIME HERE!!! More

spot delivery, yo-yo, auto fraud Spot Delivery Scam, anyone? Oh yes - this Stone Mountain Toyota dealership are full of criminals. I am calling a lawyer tomorrow for my single femal Spot Delivery Scam, anyone? Oh yes - this Stone Mountain Toyota dealership are full of criminals. I am calling a lawyer tomorrow for my single female friend that was scammed. A friend of mine went to buy a car. She put some cash down and negotiated a deal and left with just a buyer's order. Apparently, the finance guy "didn't finish the paperwork and quit." 6 weeks later, when she tried to get her plates, the DMV had no record. She called the dealership and they are telling her the finance guy messed up and she has to rework the deal and it will be significantly more per month. She works 2 jobs and she is depressed and confused. A couple of days into this - they threatened to send the police after her if she doesn't bring back the car. I have screenshots of text messages between her and someone from the dealership. The guy told her that she has a "xxxxxxxx spelling of her last name and it cost him 100 dollars" because he got her email address wrong when trying to contact her. I will be contacting consumer affairs, AJC, WSBTV, a lawyer who specializes in this particular auto fraud and I will be leaving negative reviews on every review site I can find. You will be sorry, Stone Mountain Toyota. More

Lied! Liars Worse dealer experience! RUN AWAY!! Came in Friday for a vehicle. Made an offer but couldn't reach an agreement. Gerald called me the next day wanting my busines and I changed my mind an Came in Friday for a vehicle. Made an offer but couldn't reach an agreement. Gerald called me the next day wanting my busines and I changed my mind and told him to start the paper work. I got there 20 in 20 mins. Had me wait an hour even after I told them My PREGNANT WIFE AND two kids were waiting! After being there a hour they started the paper work but then said the car wasn't there!!!!! Stayed it was taken on a test drive and would be back at one. One came and went no car. General manager Glen came and LIED TO MY FACE. Glen stated that the car was mine and they would deliver the vehicle with the papers to my house! LIARS! LIARS! Two days later after several calls there sales manager JIM called and told me they had sold the vehicle. LIARS!! Everything you here about xxxx bagg dealers was proven to me by Stone mountain Toyota! RUN!!! More

Worst Customer Service Ever Purchased a used car and was told tag would be mailed to us, after a month with no tag I called to see why we had not received our tag and have been t Purchased a used car and was told tag would be mailed to us, after a month with no tag I called to see why we had not received our tag and have been told numerous lies. While trying to get to the bottom of the situation I made several phone calls which where ignored, sent to voicemail, or transferred to parts just to ultimately drop the call. I confirmed that this was on purpose by calling from another number and having someone answer the phone immediately. Their customer service is pitiful. There are too many choices in the Atlanta area for anybody to have to deal with such unprofessional people. Save yourself the headache and go elsewhere. More