Stone Mountain Toyota

They don’t care about your appointment time Arrived for my 1pm appointment. My car was not looked at for a simple tire rotation until 2.5 hours later. One of the service agents said that they do Arrived for my 1pm appointment. My car was not looked at for a simple tire rotation until 2.5 hours later. One of the service agents said that they don’t go by the appointment time and it’s whatever car pulls up first gets serviced first. Everything is SUPER SLOW there and people stand around not assisting you unless you get in their face. Go somewhere else. Save yourself time and sanity. More

Good service rep Service was timely courteous staff , I asked for a quote for a part and was given with no pressure. I was advised what needs to be done, and we agree Service was timely courteous staff , I asked for a quote for a part and was given with no pressure. I was advised what needs to be done, and we agree on the day to return and the price. Thank you Harry. Unable to make car selection More

I did not have an appointment and my car was finished quickl The customer service is awesome! The staff is very friendly and they take care of their customers. I have been coming here for about 5 years now The customer service is awesome! The staff is very friendly and they take care of their customers. I have been coming here for about 5 years now More

Great first time experience Great Customer service, very timely,update on the process of your service, was able to ask question about future visits. Will be back for future servi Great Customer service, very timely,update on the process of your service, was able to ask question about future visits. Will be back for future services. More

Excellent service Take the time to inspect our vehicles and let us know what's wrong wirh it and provide us with coupons. Employee was courteous, Good customer service Take the time to inspect our vehicles and let us know what's wrong wirh it and provide us with coupons. Employee was courteous, Good customer service. More

Great My service advisor Danielle was very helpful. She was kind and patient and helped me make the best decision on what to do with my van. I will definite My service advisor Danielle was very helpful. She was kind and patient and helped me make the best decision on what to do with my van. I will definitely be back for service with her. More

Professional and quick service I gave a 5 star rating because that's what I received. My Assistant Service Manager, Steven Hicks made my experience enjoyable. It really was in and o I gave a 5 star rating because that's what I received. My Assistant Service Manager, Steven Hicks made my experience enjoyable. It really was in and out within 1 1/2 hr. We discussed what was needed and ended with my car washed. I drove away and immediately felt the difference in my drive. I think I will stay with St Mtn rather return to my old dealership Stonecrest. I am a happy customer. Thanks, Carolyne from Tucker More

I felt violated by your representative. I had a dented rim which needed to be replaced. I was told I should purchase the other on that side. I declined because I felt it was fine When my c I had a dented rim which needed to be replaced. I was told I should purchase the other on that side. I declined because I felt it was fine When my cat was returned the hub cap was not on. He informed me that it wouldn't fit. I then looked at the rim and it had fresh scratches on it that made the damage worse. He then told me if I came back he would give me a discount for their other rim. I felt like I was being scammed. There was also anotherwoman who was also alone. She was also being victimized and she was very angry also. I switched to stn mtn because the service at Nalley was underhanded. Now the same thing is happening at this dealer . Are all dealers for Toyota becoming con artists. I guess I'll move on. Hopefully I'll find one that's honest. More

Great! My experience was good, Jarvis my service advisor was very professionals and kept me informed on what was going on with the service that was being don My experience was good, Jarvis my service advisor was very professionals and kept me informed on what was going on with the service that was being done. More

Service Center I took my Sienna Van in for service (recall and oil change). Jarvis went above & beyond to make sure I was well taken care of. I took my Sienna Van in for service (recall and oil change). Jarvis went above & beyond to make sure I was well taken care of. More