Stone Mountain Toyota

There making moves in the Mountains. I went there and had a exceptional customer service rep. He not only had my oil changed but I asked for a car wash and he arranged that. The wait time I went there and had a exceptional customer service rep. He not only had my oil changed but I asked for a car wash and he arranged that. The wait time dudnt seen long and he came right to me as I have had to wait at other Toyota dealerships. I will go back for service. More

Routine service Stone Mountain Toyota has been great so far since I bought my car from them. The service advisor Worknesh Wotcha was very professional from start to f Stone Mountain Toyota has been great so far since I bought my car from them. The service advisor Worknesh Wotcha was very professional from start to finish . More

Service experience was excellent I would have given a 5 based on my repair experience today. However, the initial call to set up the appointment was frustrating at best. It took 3 cal I would have given a 5 based on my repair experience today. However, the initial call to set up the appointment was frustrating at best. It took 3 calls with waiting times of 10-15 minutes each to get to the service department for scheduling. Once I got to them, I was curtly told that a recall service would have to be at 7AM in the morning only, even with another service. I said thanks I would find another place. When I called back a few days later to schedule a 25,000 mile check, it was explained to me that they could do the recall at the same time as the service. Well, why wasn’t that explained the first time? So, when I checked in for both service and recall today, they were very courteous and helpful, kept me abreast of the time frame as it was happening, and had me out quicker than predicted. I have been to this dealership before and have had some less than stellar experiences. Today was s HUGE improvement. I hope this is a permanent change and that they they keep this up. Thanks!!! More

Good Service! Good service. Nice environment. Professional advisor. Williams really friendly and so polite to work with. I definitely would comeback here again for Good service. Nice environment. Professional advisor. Williams really friendly and so polite to work with. I definitely would comeback here again for another service s! More

Tremendous experience with service representative I have bene coming to this dealership for about 15 years. Today I had an exceptional experience with a a member of their service team, Harry McCalla. I have bene coming to this dealership for about 15 years. Today I had an exceptional experience with a a member of their service team, Harry McCalla. I brought in a 2004 Prius for a a repair and Harry gave me an estimated cost for the labor charge. After the work was done the labor charge submitted by the technician was higher than the estimate Harry had provided. I contacted Harry and he honored the initial price. While this may not seem like a big deal, it is to me. Having trust in a service person, and by extension, the dealership is extremely important to me. Harry could easily have charged me the amount submitted but he was able to meet the pre-determined amount. I will bring my vehicles back here and recommend them to others. The small amount of $ that they may have lost today will be more than repaid by the loyalty this has instilled. Long review for a simple concept - trust. More

Always excellent service. Fast, efficient and personable. I have used this location for service and been happy with all of their work. I plan to continue using them. Good job. Fast, efficient and personable. I have used this location for service and been happy with all of their work. I plan to continue using them. Good job. More

Quick service From the the arrival to the departure- all professional care at this dealership! Quickest service I ever had and not to mention the friendly service c From the the arrival to the departure- all professional care at this dealership! Quickest service I ever had and not to mention the friendly service consultant. More

Great work! Quality of service and thoroughness of service advisor is the reason for my rating. I would recommend this dealership to others, their good service ha Quality of service and thoroughness of service advisor is the reason for my rating. I would recommend this dealership to others, their good service has been consistent. More

It was very nice to talk with staffs in person. The person that helped me was very polite and friendly. The reason I give only 4 stars is because when I called them the next day to pick up my vehicl The person that helped me was very polite and friendly. The reason I give only 4 stars is because when I called them the next day to pick up my vehicle, they didnt pick the phone. More

Lovin’MyRAV4 This is by far the best Toyota dealership to purchase a vehicle. I had a great salesman who worked with me to get the vehicle that I wanted at the p This is by far the best Toyota dealership to purchase a vehicle. I had a great salesman who worked with me to get the vehicle that I wanted at the price I needed ! By the end of the visit I had a picture of me and my new car with my salesman! It was a great day! Thank you Stone Mountain Toyota ! More