Stone Mountain Toyota

Gregory was very professional and knowledgeable. And provided me updated information about the last service and about warranty and possibly if any discount that were available. And provided me updated information about the last service and about warranty and possibly if any discount that were available. More

Dealership falsely advertised and sold my vehicle as a Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corpo Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corporate confirming that the dealership falsely advertised the car and advising them to resolve the issue, the dealership has failed to respond to me after more than 40 calls and multiple messages. More

Stone mountain toyota provided a great experience after a recent car purchase. The salesperson, miller tlow, was very helpful and knowledgeable. All questions were answered, and the process was smooth and st recent car purchase. The salesperson, miller tlow, was very helpful and knowledgeable. All questions were answered, and the process was smooth and stress-free. The salesperson took the time to understand needs and find the right car without any pressure. The financing process was also efficient. Overall, toyota stone kountain is highly recommended for anyone looking to buy a car!" More

🚨Out of all the car dealerships I've been to when searching for a vehicle this was by far the worst experience I've ever encountered. The sale consultants (particularly Greg and Chris) are like sales searching for a vehicle this was by far the worst experience I've ever encountered. The sale consultants (particularly Greg and Chris) are like sales vultures. And their Manager (can't remember his name) is no better. They TRIED to put me in a vehicle that I absolutely did not want and used the assumptive sale to add services I did not request. I gave them 1 star ONLY because the finance Manager had to step in and give me my money back. If you have credit challenges, don't go see them. They'll pick any ole vehicle to put you in just to get it off their lot whether you're happy or not and make it seem like you don't have any other options. DO BETTER!!!! I hope this review reaches Steven Crane and Steven Williams reads this 😡🤬 More

Both the sales rep - Cherrel Williams-Harrison - and the financial manager - Mark McFarlane - worked with such tenacity and diligence to get the car I wanted at such a great rate. These two went above and b financial manager - Mark McFarlane - worked with such tenacity and diligence to get the car I wanted at such a great rate. These two went above and beyond just for me. Cherrel did a marvelous job explaining all the details of the interior and exterior of the car. She was efficient with answering all my questions and even touching on questions previous buyers tend to have. Mark is a persistent and dedicated FM. He worked hard to get me a rate that not only would seem impossible to get with my credit history, but it was also perfect for my budget. He didn’t quit during the approval process, but rather jumped through countless hoops just to help me out. These two were absolutely amazing and made this first time buyer experience one that solidified for me that for my next car, I will go back and see them specifically. More

I went to get an "Internet Car" and was very happy with the experience provided by Jessie Johnson at the front desk and our sales person Brandon ! the experience provided by Jessie Johnson at the front desk and our sales person Brandon ! More

Dealer ship is a rip off. They will sell you a car that's posted for 25k for 29k once you get in. Won't answer their phone very very ride. I wouldn't buy another car from th They will sell you a car that's posted for 25k for 29k once you get in. Won't answer their phone very very ride. I wouldn't buy another car from them ever again!! Sales manger is very very poor customer service. I hate I never came to this dealer shop on top of that I drove 7 half hours here for a car that's been wrecked with frame damage and NO THEY DIDNT TELL ME. I HAVE HAD THE CAR 11 days and it's making noise took it to dealership they say it has frame damage !!! Not happy at alll such a suckiesh dealer ship. Don't recommend at all!!!! Can’t get no one to contact me back about the deal and when the sales manger called back he was extremely rude told me the dead was done. I asked him how can you chage me all that money over and get over like that. I haven’t signed all the papers and they won’t give me my money. DO NOT BUY FROM THEM !! More

Professionalism, excellent, good communication, they know what they are doing, aimply the beat, no competition what they are doing, aimply the beat, no competition More

The sales team could have been more professional but overall I was able to get a good deal for my purchase overall I was able to get a good deal for my purchase More

I’m reaching out to bring attention to the frustrating and troubling experience I had with Stone Mountain Toyota, hoping that sharing my story will help others avoid falling victim to similar practices. and troubling experience I had with Stone Mountain Toyota, hoping that sharing my story will help others avoid falling victim to similar practices. My ordeal started in October when I made my first purchase at Stone Mountain Toyota. Despite the bank denying my initial financing at a 17% APR rate, I was essentially forced into accepting a 13% APR on my loan, which was a deal I wasn’t comfortable with, but felt I had no choice because Malvin told me “if you don’t sign this new contract I’m going to force the 17% contract through”. Fast forward to February 28, when I returned to the dealership for an oil change on my 2024 Toyota Corolla. I was pressured into trading my car for another one—promised that the new vehicle was almost identical to my current one, only with different seats, model, and color. Things quickly escalated from there. I was not allowed to test-drive the new car on the road because they assured me I "would just love it." I was told to park my current car next to the new one and remove my belongings. However, after purchasing the car, I realized it lacked certain features I had specifically wanted. I was never informed about the higher price of the new vehicle until after the deal had been closed. In a panic, I emailed the dealership and called within 30 minutes to request a return, but I received no response. When I later visited the dealership in person with my aunt, mom, and sister, we spoke to a sales associate named Malvin. Rather than offering any resolution, Malvin insulted me by saying, “If you're still insuring that old car, you're stupid, because you're not getting it back.” After this, I asked to speak with the higher manager, but he refused to come in, leaving Malvin to handle the situation. The sales associate admitted that the issue was caused by a lack of communication and said she should have shown me the car more thoroughly, but her manager still refused to accept responsibility and take the car back. Following that, I filed a complaint with Toyota’s corporate office. Unfortunately, because the dealership is privately owned, they claimed they couldn’t do much to intervene. I was told I’d receive a call back within one business day, but as of today—three days later—no one has reached out. When I called corporate again, Malvin lied, saying it had been over a week since my complaint, which was not true; my car was purchased on 02/28, and today is only 03/04. This is a clear case of fraud and unethical behavior, and I believe it’s important for others to be aware of the practices at Stone Mountain Toyota. I’m hoping that this story gets the attention it deserves, so that no one else is subjected to this level of disrespect and dishonesty. Please help bring attention to this issue so that proper action can be taken against Stone Mountain Toyota for their behavior. More