Back

Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,195 Reviews

2,195 Reviews of Stone Mountain Nissan - Service Center

Sort by
December 06, 2024

He was well versed in knowing about my vehicle and showed great customer service. Him as well as Cortez in the Service Department. More

by DEMIJERO
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 08, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2024

It is always clean and everyone is friendly and respectful. My vehicle is always ready as promised. More

by DEMIJERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K, Bob,Brad, Joshua
Dec 08, 2024 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2024

I have an appointment this morning. Everything went well no issues. My service advisor knew exactly what we needed to get done. It was done precisely and on budget. More

by annaraquel60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Dec 08, 2024 -

Stone Mountain Nissan responded

Hello Annaraquel60, thank you; we appreciate your feedback!

December 04, 2024

Stone Mountain Nissan is friendly and thorough in their work. They will schedule by appointment which reduces the wait in their comfortable waiting area. Prices are good and so is the quality of repair More

by JOHN.ZOLKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Richter
Dec 05, 2024 -

Stone Mountain Nissan responded

Hello John.zolkowski, thank you; we appreciate your feedback!

December 04, 2024

They failed to fix the motion sensor malfunction despite charging me the deductible and my warranty company $2,000. So what did I pay for? The service agent who couldn't return my calls nor pick up the pho More

by DFBANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kallum Fryar, Bob White
Dec 05, 2024 -

Stone Mountain Nissan responded

Dfbank, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Myself and Bob White spoke to you when you made your review from your Service back in Sept/October visit as we respond to all reviews. . Please reach out if you would like us to assist any further. Feel free to reach out to me 678-252-3100 x3028.Thank you Heather Harrell

December 04, 2024

Completed my oil change which I had an appointment for and he added in recall. All completed under the time quoted while I waited. Great job! More

by MICHELEGODDARDREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath
Dec 05, 2024 -

Stone Mountain Nissan responded

Hi Michelegoddardrealtor, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

December 03, 2024

Stone Mountain Nissan never disappoints with the service they provide our cars. KG and the entire service team is exceptional. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Dec 05, 2024 -

Stone Mountain Nissan responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 02, 2024

I have issue on driver side door. Is only is driving time is showing door open. And inside light get on automatic. I take stone mountain nissan they quote Me $800 to fix I take to l More

by Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 04, 2024 -

Stone Mountain Nissan responded

Ali, we regret to hear that you had this experience with us. Please contact us at 678-252-3100x 3028 so we can work with you to make this right.

December 02, 2024

Great Service. Everything was explained in detail. I am very happy with the service work. More

by RSAHAGIANHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kallum Fryar 5 stars
Dec 04, 2024 -

Stone Mountain Nissan responded

Rsahagianhome, we are so pleased you enjoyed your visit to Stone Mountain Nissan!

December 02, 2024

Everything was great and fast. I am very happy with the service. They called me as soon as it was ready. Thank you! More

by rubendarioatencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Dec 04, 2024 -

Stone Mountain Nissan responded

Hi Rubendarioatencio, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

...
7
...