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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,365 Reviews

2,365 Reviews of Stone Mountain Nissan - Service Center

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May 03, 2025

The staff was very friendly and knowledgeable. I felt like a family member. It's great to received such good quality care. More

by CAERONICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Stone Mountain Nissan responded

Caeronica, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

May 03, 2025

I'm sorry but I don't have time to come up with 15 words. No thanks More

by Ruth
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
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May 05, 2025 -

Stone Mountain Nissan responded

Hi Ruth, thank you for the high star rating! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2025

I should have had a free oil change because they locked me inside the dealership I had to call police waited 2 or 3 hours to get out the gate More

by emmersonallen
Recommend Dealer
No
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May 05, 2025 -

Stone Mountain Nissan responded

Emmersonallen i am unable to locate your name in our system. Please reach out to me 678-252-3100 Heather Harrell

May 02, 2025

Always clean, always friendly, excellent customer service and the service manage Kalium, knowledgeable and oustanding More

by ALWMS2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium in service
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May 05, 2025 -

Stone Mountain Nissan responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 02, 2025

Very pricey. Had tires rotated but tires were inflated at dealer service center well over recommended PSI. Tires inflated to 38-40 psi when correct psi when col More

by phillipapressley72
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
KG in service dept
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May 05, 2025 -

Stone Mountain Nissan responded

Phillipapressley72, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

May 02, 2025

The staff was extremely helpful and professional. I was made aware of where my car was in the process, and was given options when I was being told of services my car needed More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember his name!
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May 05, 2025 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 02, 2025

Paid for them to fix a part of my car that part fell off the next time I was driving it they would not a refund More

by Vanper5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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May 05, 2025 -

Stone Mountain Nissan responded

Vanper5000, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to make this up to you. Please contact our manager at 678-252-3100 X3028 Heather Harrell so we can make your experience a positive one.

May 02, 2025

He was great, respectful and answer all my questions cannot ask for a better person to deal with my car More

by vigirl40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Stone Mountain Nissan responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 01, 2025

He is very knowledgeable and takes his time explaining details with my car. KG is very thorough, and he's extremely knowledgeable and takes his time explaining details with my car. More

by ANNETTEBENEFIELD
Recommend Dealer
Yes
Employees Worked With
KG
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May 03, 2025 -

Stone Mountain Nissan responded

Hello, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 01, 2025

I have 3 Nissan cars and I have them all serviced at Stone Mountain Nissan. None of them were purchased at Stone Mountain Nissan. We bring our cars to Stone Mountain because of KG. He is an exceptional More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
May 03, 2025 -

Stone Mountain Nissan responded

Mb, we're so glad that we were able to go above and beyond your expectations!

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