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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,081 Reviews

2,081 Reviews of Stone Mountain Nissan - Service Center

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October 07, 2024

The associate was cold, rude and uncaring. No one came to get me from the wait room to let me know about my service, as they did with everyone else, leaving me sitting for an extra useless twe More

by RACHEL.RICE.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Richter
October 07, 2024

The service area is new. Service took a very long time and was quite expensive More

by MELANIESHERMAN1419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
October 06, 2024

I completely disagree with the decision to remove Mr. Wages from his office to the counter. I have debilitating arthritis. It is uncomfortable to standalways travel at the counter. Additionally I always More

by KIMBERLYCOX21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wages excellent
Oct 11, 2024 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (470) 467-4394 to share more details about your visit so we can make things right.

October 06, 2024

Mr.Price really broke everything down of what needed to be done. He also handled my car warranty people with ease. He let me know when my part was in and schedule my next appt.for my warranty repair before More

by Gloria E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price
Oct 11, 2024 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member who personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 04, 2024

Quick service… very pleasant experience. Each time that I come to this location the employees are always very nice and helpful More

by MARQUITAS95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Oct 12, 2024 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

October 04, 2024

Very professional polite. Kay in service is great. Honest and trustworthy. Good place to bring my car. More

by toddswift14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquez Bigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be supportive during your experience here at Stone Mountain Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

October 04, 2024

The dealership is very professional and cares about their customers to the brim. I love to take my car here. Price Moore is my favorite employee and advocate for me. More

by daye.taylor17
Recommend Dealer
Yes
Employees Worked With
Price,Moore
Oct 06, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 03, 2024

Everyone at Stone Mountain Nissan is very nice. KG is always pleasant and professional and he does an excellent job of explaining what is going on with the car. Facility is clean so you don't mind More

by MEME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth (KG) Ellsworth
Oct 05, 2024 -

Stone Mountain Nissan responded

Hi, we are so happy to read such a great review about Stone Mountain Nissan! We hope you have a great day!

October 03, 2024

Stone Mountain Nissan as great as always. Heath is on point. As always a pleasant visit. Quick and great service. More

by CEDRICK.LUSK0308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Oct 05, 2024 -

Stone Mountain Nissan responded

Hi, we are so happy to read such a great review about Stone Mountain Nissan! We hope you have a great day!

October 03, 2024

I was so please with the service that I had received from Nissan team. I'm soglad that I came in. Thanks More

by mee.mee0213.mc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Sesay
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Floyd Williams
Oct 06, 2024 -

Stone Mountain Nissan responded

HI, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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