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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,389 Reviews

2,389 Reviews of Stone Mountain Nissan - Service Center

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June 18, 2025

My experience was wonderful as usual. The Service Agent was informative and attentive from start to finish. 10 out of 10. Thank you. More

by twbostic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prince Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Stone Mountain Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2025

I like this dealership because the staff is friendly, the service is fast and I know my vehicle will be serviced correctly More

by Demetriapmcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
Jun 20, 2025 -

Stone Mountain Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2025

very friendly people prices are a bit expensive for a disabled person KG was very helpful More

by Tthines77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catherine Steed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Stone Mountain Nissan responded

Tthines77, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

June 16, 2025

Excellent Customer Service was attentive, professional, and completed my service request along with complete explanation of my next service needs More

by roseanda_849
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium Fryar
Jun 19, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2025

Good service and nice area to wait and do wifi, work, or look at some new cars More

by SPADESILVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 16, 2025 -

Stone Mountain Nissan responded

Hi Spadesilva, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

June 14, 2025

The staff there are helpful , curtious, and knowledgeable. I like the glass windows at services. More

by S.Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

Called ahead and they got me in right away. They are always very helpful! They represent the dealership very well! More

by SDWADE80
Recommend Dealer
Yes
Employees Worked With
Heath Wages and the mechanic was Barry both of them are excellent!
Jun 13, 2025 -

Stone Mountain Nissan responded

Hello Sdwade80, thank you; we appreciate your feedback!

June 12, 2025

Service technician was helpful and communicated with me as the repairs were being done. I have only serviced my car at this dealer since I have owned it More

by LILHUG2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kae
Jun 15, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2025

Service this time was not good. Poor customer service and the representative did not take into consideration what I asked them to do in the beginning More

by Shanley4283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Jun 15, 2025 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, please give us a call at (470) 467-4394 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

June 12, 2025

I don't like working with Heath the service advisor. He shows no empathy and very rude. They forgot to put on my gravel protector and did not call me to let me know that it was missing. If I didn't go u More

by fowlins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather
Jun 16, 2025 -

Stone Mountain Nissan responded

Fowlins, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.