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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,203 Reviews

2,203 Reviews of Stone Mountain Nissan - Service Center

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August 12, 2024

The dealership is always nice and clean. I throughly enjoy my experience when I am there awaiting repairs. The team is warm and friendly. More

by BERYLROBERTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath, Shayna Keyes
Aug 16, 2024 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

August 12, 2024

The 20,000. 0 miles service was fast and efficient. Thank you for your service on the frontier. More

by ROBERSONTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

August 11, 2024

So I brought my car in for service, and I was told after a little while that I did not need my brakes changed like I thought, and Heath was very honest and I appreciate that. He is a great soul. He has been More

by MYRTLEWHITE1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Aug 15, 2024 -

Stone Mountain Nissan responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 08, 2024

Very disappointing, will not be back for awhile. I’ve been coming to this Stone Mountain location for quite some time and I felt that I was rushed and given a LONG list of repairs. I expressed my c More

by Ms Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Make Poznyak
August 08, 2024

I will only take my car to Stone Mountain Nissan. The care and attention is Stands out. I will only use mechanics from Stone Mountain Nissan and Mr. Wages. More

by LEO95k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Wages
Aug 10, 2024 -

Stone Mountain Nissan responded

Hi, here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

August 05, 2024

Poor service and low quality staff at this location. Have given numerous chances and always have something wrong and won't be returning. More

by chrislm89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Polk
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Excelente servicio gracias por su amable atención todos muy atentos y amables y excelentes personas More

by MIREYABRACHO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Acosta, Marquez Bigby, AJ Khanfer, Reginald Gaines, Jinetta Brown, Anthony Hartzog, Peter Milner, Trotters Moore
August 04, 2024

Always goes well for my visit. Great customer service and team work. They always do their very best to give good service. More

by colin.edw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jinetta Brown
Aug 07, 2024 -

Stone Mountain Nissan responded

Colin, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Stone Mountain Nissan to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

Aug 17, 2024 -

colin.edw responded

You're welcome and thanks.

August 03, 2024

I told the person who checked my vehicle in I didn’t want a tire rotation. He said okay. However a tire rotation was performed. More

by Nigelandcathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Polk
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2024

Prices increased 20 dollars in 3 months and I was told I had items needing urgent attention/services I didn’t need based upon mileage . That isn’t needed More

by Sunshine4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Polk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shayna Keyes
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