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Stone Mountain Nissan - Service Center
Lilburn, GA
2,203 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,203 Reviews of Stone Mountain Nissan - Service Center
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August 28, 2024
We have been clients of Stone Mtn nissan for 20 years. We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being taken advantage of and my car has always been ready when promised. KG, our service advisor, is the Best! More
by SKDUDLEY0
Verified Customer
August 27, 2024
Service was good. I recommend an appointment as the wait otherwise is excessive. They are pricey but they took good care of my daughter’s car I recommend an appointment as the wait otherwise is excessive. They are pricey but they took good care of my daughter’s car More
by AMEKAABROWN
Employees Worked With
Service
August 22, 2024
Lack of communication. Called at 9:00, told slow morning, come on in. Was there at 9:30, taken in at 9:42 and simply oil change took 2 hours. Service adviser was surpris Called at 9:00, told slow morning, come on in. Was there at 9:30, taken in at 9:42 and simply oil change took 2 hours. Service adviser was surprised I didn’t realize how long an oil change takes, and he informed me that all folks who drop off cars get serviced first. REALLY…. More
by Dissatisfied
Employees Worked With
Service Advisor…look up my invoice.
August 21, 2024
My wife and I met with Daron, Floyd and Carl during our process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no expla process at Stone Mountain Nissan. I had initially had a meeting set up with Patrick, but upon arrival was redirected to Daron with little to no explanation. Daron was very professional during our interaction with him. He let my wife and I test drive the car by ourselves. During the pricing discussion, it was a surprise to see that this dealership is no-haggle. I was okay with it, but of course had the mindset of ready to haggle. They gave me a decent trade-in value for my previous car after discussing more with Carl. After agreeing, we went to meet with Floyd, the financial guy. This is where all the extra fees/packages were discussed and agreed/declined to. This was probably the most annoying part. We declined most of the added packages. Floyd shared with us a new feature called SmartPay. I had never heard of this and was told by him that there would be a "small fee". We agreed to it as I thought it would help us budget the new car payment. Upon further investigation after leaving the dealership, there is a $399 fee and a $2.50 withdraw fee. I canceled this immediately. Knowing this upfront would have been much preferred. Also, some other little things - the car was not topped with gasoline as all of my other car purchases have been. They did detail and wash it, which was nice. - already some fluids have been low and looking at the oil dip stick, an oil change will be soon required. It would have been great to purchase a new car and not have to worry about these things. More
by joshmay92
August 20, 2024
The service was great as well as customer care. I was in and out quickly. I was in and out quickly. More
by Ifranc57j1
Employees Worked With
August 19, 2024
As always staff was very professional and courteous. I brought both vehicles in for an oil change on Friday and Saturday and KG took care of me. I will continue to do business with Stone Mountain Nissan I brought both vehicles in for an oil change on Friday and Saturday and KG took care of me. I will continue to do business with Stone Mountain Nissan service department More
by NWILLIAMS36
Employees Worked With
KG
August 19, 2024
The employees were very nice, but the experience was forgettable to say the least. I had an appointment Friday morning because I told them I had a leak in my AC condenser. I was there for 4 hours before forgettable to say the least. I had an appointment Friday morning because I told them I had a leak in my AC condenser. I was there for 4 hours before I got a text say they diagnosed the problem. Said I had a leak in my condenser. That is what I said 4 hours ago when I got there. I then had to wait more hours for this information to get to the warranty company. I continued to have to go to the service agent for updates. By the end of the day, it was too late for the part to be ordered and get there the next day. They said it would be there on Tuesday. It was there on Wednesday. Also, I doubt that it really took 4 hours to replace that part, even though that is what was stated. Due to that length of time, I still had to pay money. My warranty covered a certain dollar amount. If it was 3 hours, I wouldn’t have had to pay anything. Because it was 4, I had to pay the difference. The day I got it fixed, I was at the dealership for another 5-6 hours. I just got my Nissan in March, this was my first and last time at this dealership. I’ll look for a different dealership for service in the future. More
by dreshack
Employees Worked With
N/A
