Stone Mountain Nissan - Service Center

I took my 2002 Nissan Frontier truck in for a diagnostic check as I do with the purchase of my used vehicles. The vehicle ran perfectly. The service adviser suggested I add a fuel flushing additive to impro check as I do with the purchase of my used vehicles. The vehicle ran perfectly. The service adviser suggested I add a fuel flushing additive to improve performance. The vehicle ran worse. He told me to return the vehicle for further check. He suggested another dose of fuel flushing additive & recommended a replacement of the Mass air flow meter, injection wires & plugs. The vehicle actually uses a Venturi (not M.A.F.meter) & ordinary plug wires (not injection wires). Their price of the venturi was in excess of $500.00. I found it at another dealer for $400.00. I decided to remove the plug wires from the plugs. Upon inspection two of the plug wires were not attached to the plugs & the plug connectors missing. The service writer did not inform me of this condition. I called him & he confirmed that he knew the defective condition existed. He had no answer for letting me drive the vehicle away from his service department in a defective condition. After personally installing new plug wires and new plugs my truck is running like new. This dealership would not acknowledged that they did anything wrong. I am now stuck with a $400.00 Venturi that their service personel said I needed. I requested they compensate me for the venturi as I have no need for it & they would have a better chance of selling it. The unit is in the box unopened. I am unemployed and struggling economically. I definitely would not recommend taking your vehicle to this dealer's service department for an evaluation/diagnosis as their service personel or equipment appear to be below standard. When I spoke to the service Manager he did not accept the fact the service personel caused me to leave their facility with my vehicle in a defective condition. I tried to reach (Jeff) the company's customer service Manager without success. On one occasion, the owner, Tag # & phone # was incorrect on the service order attached to my bill. More

Pierre, and K.G. are the ony service managers I have dealt with but their service and attitudes are awesome. After have my new Xterra serviced only twice, Pierre would walk up and greet me by my first dealt with but their service and attitudes are awesome. After have my new Xterra serviced only twice, Pierre would walk up and greet me by my first name and ask how I was doing and how was my Xterra treating me. Any problems I have had with my Xterra has been dealt with quickly and with total a professional attitude! More