Stone Mountain Nissan - Service Center

Where's the care? When I bought my car just over 5 years ago from Tim, the whole staff was amazing and made me feel a part of the family. I've had service done there ma When I bought my car just over 5 years ago from Tim, the whole staff was amazing and made me feel a part of the family. I've had service done there many times and have never had issues until now. I got my Rogue serviced just less than two months ago which included an outrageously priced brake job. Long story short, Mike, the service advisor, is an errogant xxx. He failed to follow my husbands instructions to call him about the car which resulted in my car being there for 2.5 days for routine maintenance and new brakes. The kicker is that he blamed it on me for not returning his calls when he was supposed call my husband since I was unavailable while at work. He also didn't quote me a price on the brakes, so it was a huge shock when we saw the bill. When we asked him about it, he started to turn the blame on me again. Almost immediately after getting my car back, my brakes started grinding when coming to a stop and it hasn't stopped (but it was doing this prior to the new brakes too). I called today to try to get a resolution, but again, Mike the errogant xxx, has no compassion or care for the inconvenience this is for me. He never once apologized that this was happening. I tried playing nice to allow him the opportunity to give me accommodations, but what was I thinking? I had to come right out and tell him I needed a loaner car while they fixed my brakes. He told me they couldn't do that for a whole bunch of reasons, but the first one being that they don't know if it's related to the service they just did. Well Einstein, I asked you to fix my brakes and you told me you did, and they're still grinding so you tell me if its related to the service? It sounds like you didn't fix the problem. Just no care or compassion. Even if he gave the same answers but acted like he cared, I'm sure I would feel very different about the whole situation. I'm ready to get rid of my Rogue and go with a different make vehicle because of the personalized horrible experience From Mike. More

Worst Customer Service Ever Steve was above and beyond rude during our initial conversation. After asking to speak to Steve's manager I was placed on hold for almost 4 minutes. R Steve was above and beyond rude during our initial conversation. After asking to speak to Steve's manager I was placed on hold for almost 4 minutes. Right around the 3 minute 43 second mark, my phone call ended. Based on the fact that I had asked to speak with a manager I can only assume I was hung up on. Once I was able to get a manager on the phone I was yelled as the manager insisted on speaking over me as I was trying to explain my problem. My conversation with the manager ended when I asked for the general manager's name. Shortly after my phone call with the service manager, Steve attempted to call me back 3 times. After being yelled at and blatantly disrespected I can promise that I will never ever return to Stone Mountain Nissan. I'm even ashamed to own a car from this dealership. After my horrible experience today I don't know that I will ever purchase another Nissan again. More

STONE MOUNTAIN NISSAN LOST MY KEY AND LIED ABOUT IT DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than we gave to them. We questioned our "Service Manager" repeatedly why the key was different and he wouldn't even acknowledge that it was different. After reiterating our complaint with the someone different in the "Service Department", he immediately knew that it was a brand new key. He further discovered that they say they "lost" the key we gave them and made a new one. Our "Service Manager" knew all this at the time we picked up the vehicle and I guess thought it best to lie about it to our face and have us pay for the privilege. At the present time, the Service Manager over Stone Mountain Nissan is making us wait to see what they are willing to do to make things right. It's really no surprise. We were told we'd get a call when the car was ready. We didn't. We were told it would be ready the same day. It wasn't. We were told that it must be the same key since they tag each one as it comes in. It wasn't. Finally, we were told we'd receive a call by noon today. We weren't. DO NOT DO BUSINESS WITH THESE PEOPLE. ANY COMPANY THAT REPEATEDLY FAILS TO FOLLOW THROUGH ON DELIVERING BASIC CUSTOMER SERVICE ON MULTIPLE MANAGERIAL LEVELS, AS WELL AS LIE TO YOUR FACE, DOES NOT DESERVE YOUR BUSINESS. More

I needed a break light for my 2001 Nissan Quest. Auto Zone and Advanced Auto Parts didn't what I needed. My mechanic called another Nissan dealership and was told they stopped making them. I went to Ston Zone and Advanced Auto Parts didn't what I needed. My mechanic called another Nissan dealership and was told they stopped making them. I went to Stone Mountain and Brian H(Parts Manager) so very helpful. He gave the part for free. After the part didn't work, he made a minor adjustment and everything was fine. That's why I gave them all GREATS! More

Just want to give a shout from the roof tops about the care/service/honesty and integrity this shop has-ABOVE ALL OTHERS. I have an Infiniti and they have serviced my car since I bought it 4 years ago. Th care/service/honesty and integrity this shop has-ABOVE ALL OTHERS. I have an Infiniti and they have serviced my car since I bought it 4 years ago. They are trustworthy and will go out of their way to not steer you wrong or make you sit there as they value that your time is precious. You get in and out promptly and with a smile- check it out-YOU WON'T BE DISAPPOINTED I PROMISE !!! oh and did I mention to look for KG and Jerry!! they know their stuff More

I took my 2002 Nissan Frontier truck in for a diagnostic check as I do with the purchase of my used vehicles. The vehicle ran perfectly. The service adviser suggested I add a fuel flushing additive to impro check as I do with the purchase of my used vehicles. The vehicle ran perfectly. The service adviser suggested I add a fuel flushing additive to improve performance. The vehicle ran worse. He told me to return the vehicle for further check. He suggested another dose of fuel flushing additive & recommended a replacement of the Mass air flow meter, injection wires & plugs. The vehicle actually uses a Venturi (not M.A.F.meter) & ordinary plug wires (not injection wires). Their price of the venturi was in excess of $500.00. I found it at another dealer for $400.00. I decided to remove the plug wires from the plugs. Upon inspection two of the plug wires were not attached to the plugs & the plug connectors missing. The service writer did not inform me of this condition. I called him & he confirmed that he knew the defective condition existed. He had no answer for letting me drive the vehicle away from his service department in a defective condition. After personally installing new plug wires and new plugs my truck is running like new. This dealership would not acknowledged that they did anything wrong. I am now stuck with a $400.00 Venturi that their service personel said I needed. I requested they compensate me for the venturi as I have no need for it & they would have a better chance of selling it. The unit is in the box unopened. I am unemployed and struggling economically. I definitely would not recommend taking your vehicle to this dealer's service department for an evaluation/diagnosis as their service personel or equipment appear to be below standard. When I spoke to the service Manager he did not accept the fact the service personel caused me to leave their facility with my vehicle in a defective condition. I tried to reach (Jeff) the company's customer service Manager without success. On one occasion, the owner, Tag # & phone # was incorrect on the service order attached to my bill. More

Pierre, and K.G. are the ony service managers I have dealt with but their service and attitudes are awesome. After have my new Xterra serviced only twice, Pierre would walk up and greet me by my first dealt with but their service and attitudes are awesome. After have my new Xterra serviced only twice, Pierre would walk up and greet me by my first name and ask how I was doing and how was my Xterra treating me. Any problems I have had with my Xterra has been dealt with quickly and with total a professional attitude! More