Stone Mountain Nissan - Service Center
Lilburn, GA
2,122 Reviews of Stone Mountain Nissan - Service Center
Kenneth (KG) Ellsworth was excellent. He kept me informed of the progress while I waited and made sure I knew that I was a priority. I was made to feel that my business was appreciated. Also, the informed of the progress while I waited and made sure I knew that I was a priority. I was made to feel that my business was appreciated. Also, the repair staff actually took the time to test drive the car for any other needed repairs-rather than just a visual inspection. Overall, very nice work. More
I got my car serviced for an oil change but also needed to make sure everything was safe to drive for a long road trip. The service manager found coupons that applied to my needed service and got everythin to make sure everything was safe to drive for a long road trip. The service manager found coupons that applied to my needed service and got everything done while I waited. I’m satisfied with the work and customer service I received from Stone Mountain Nissan More
The service on the car was great but the wait is ridiculously long. Make an appt and still have to wait 3 hours to finish ridiculously long. Make an appt and still have to wait 3 hours to finish More
The customer service was outstanding. The facility was clean, coffee and tea available. I was notified when my vehicle was ready. Price was high but it could have been lower. clean, coffee and tea available. I was notified when my vehicle was ready. Price was high but it could have been lower. More
I had an appointment for 11:30 AM for oil change and was informed by Mr. Heath Wages that I would get an update in 45 minutes. When I hadn't heard from him by 12:45 PM, I went looking for him to get an upda informed by Mr. Heath Wages that I would get an update in 45 minutes. When I hadn't heard from him by 12:45 PM, I went looking for him to get an update and was informed that he had gone for lunch. I tried sending him a message via the text number I had received from him right after he took my keys. Then I reached out to another Service Manager, Josh, and he told me that my car had been ready for a while and he got it out for me. More
I had to reschedule several times because of scheduling difficulties on my end but it was no problem. I came in for an oil change, I was seen promptly. I told them that my oil change was to be free because difficulties on my end but it was no problem. I came in for an oil change, I was seen promptly. I told them that my oil change was to be free because of my previous visit. It was no problem my service was done professionally and within an hour. I was told of other items that will need my attention in the near future given a price and was under no pressure to complete those items that day. More
Great service, nice staff, good waiting room and wifi included. When I called ahead they were nice enough to inform me of the cost, and when I arrived they were very welcoming and accommodating. Great se included. When I called ahead they were nice enough to inform me of the cost, and when I arrived they were very welcoming and accommodating. Great service for a great price. More
Service is always exceptional and timely. I appreciate how an inspection is always done to ensure my vehicle has all required service and is operating optimally. how an inspection is always done to ensure my vehicle has all required service and is operating optimally. More