Back

Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,122 Reviews

2,122 Reviews of Stone Mountain Nissan - Service Center

Sort by
April 09, 2021

Kenneth (KG) Ellsworth was excellent. He kept me informed of the progress while I waited and made sure I knew that I was a priority. I was made to feel that my business was appreciated. Also, the More

by HOWA435
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
none
Apr 11, 2021 -

Stone Mountain Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kenneth here at Stone Mountain Nissan! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 08, 2021

My car should have have been washed. If you spend over a $1500 dollars. It would have been nice if it was washed and vacuumed. More

by DALLC
Recommend Dealer
Yes
Employees Worked With
ARTHUR. HE IS NICE PERSON.
April 07, 2021

I got my car serviced for an oil change but also needed to make sure everything was safe to drive for a long road trip. The service manager found coupons that applied to my needed service and got everythin More

by MELISSADGRAVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Ramirez
Apr 08, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 06, 2021

The service on the car was great but the wait is ridiculously long. Make an appt and still have to wait 3 hours to finish More

by LESLYEMORGAN1101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Shepherd
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Facey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lee, Carroll Braddy, tanzeel Shahed, Antionio Smith
Apr 07, 2021 -

Stone Mountain Nissan responded

Hi, thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a great day!

April 05, 2021

The customer service was outstanding. The facility was clean, coffee and tea available. I was notified when my vehicle was ready. Price was high but it could have been lower. More

by OWENSLENARDO1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2021

I had an appointment for 11:30 AM for oil change and was informed by Mr. Heath Wages that I would get an update in 45 minutes. When I hadn't heard from him by 12:45 PM, I went looking for him to get an upda More

by sibingpeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Heath Wages
April 03, 2021

I had to reschedule several times because of scheduling difficulties on my end but it was no problem. I came in for an oil change, I was seen promptly. I told them that my oil change was to be free because More

by MGHECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tierra
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

April 03, 2021

Great service, nice staff, good waiting room and wifi included. When I called ahead they were nice enough to inform me of the cost, and when I arrived they were very welcoming and accommodating. Great se More

by ENDIGORAE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

April 03, 2021

Service is always exceptional and timely. I appreciate how an inspection is always done to ensure my vehicle has all required service and is operating optimally. More

by KWISE802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
Apr 06, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 02, 2021

Quick service, first time with service department (new car). Will be back. That about sums up my visit. Nothing else to add. Have a good day. More

by LLV9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
Apr 03, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

...
187
...