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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,122 Reviews

2,122 Reviews of Stone Mountain Nissan - Service Center

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May 05, 2021

Always excellent service with Heath Wages taking great care of my vehicle. Heath is very knowledgeable and proactive with recommended services keeping my vehicle up to specs and more importantly, my Fami More

by CPERKINS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley
May 07, 2021 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. Thanks again for the recommendation, and have an amazing day!

April 30, 2021

Excellent customer service from my advisor “KG”! Like the new changes with recommended service updates and receipts via text message. Have been a customer for many years!! More

by HARVEYABJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG
May 02, 2021 -

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

April 30, 2021

I had a huge problem with my car. But there reaction time was faster and had already begin figuring out the problem before I even arrived. More

by DARRELLMILLIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TIERRA BRADDY
May 02, 2021 -

Stone Mountain Nissan responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

April 27, 2021

I’m always pleased with my service. Heath wages always communicates very clearly and everything is handled in a timely manner. I appreciate that I know what work is being performed More

by MAMMAHUBBARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
Jun 15, 2021 -

Stone Mountain Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

April 26, 2021

Came for an oil change, the staff were friendly, helpful and efficient. I was quoted a different price online and the cashier offered a coupon to help with the difference. I enjoyed my experience. More

by ERICA G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am unsure.
Apr 26, 2021 -

Stone Mountain Nissan responded

Hi Erica, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 25, 2021

Super experience. Coupon helped tremendously for service. Keep them coming. Par none customer service experience. I’ve had my car serviced at other Nissan dealerships in the past but none measure up to your More

by KJADAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 26, 2021 -

Stone Mountain Nissan responded

Hi Kjadams, thank you so much for your positive comments about Stone Mountain Nissan! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

April 24, 2021

As per usual from. My arrival to departure I am treated with the utmost professionalism explanation given for what is Tobe done.Service manager KG is. Quite polite. More

by CEVANIER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
K.G
Apr 24, 2021 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

April 24, 2021

It took over an hour for an oil change. When I made the appointment it said it would be around 30 mins. I understand sometimes it takes longer but over an hour seems excessive. More

by nwokedi.c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
Apr 26, 2021 -

Stone Mountain Nissan responded

Hello, we strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

April 24, 2021

Tierra was very nice, helpful, and professional. She is always good with breaking down the price so I clearly understand service recommendations. I appreciate that. More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tierra
Apr 26, 2021 -

Stone Mountain Nissan responded

Hi Kay, thank you for your kind review; we are happy to pass along your comments to Tierra here at Stone Mountain Nissan! We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2021

Was surprised of new management of this dealership, I had coupons from purchasing my vehicle which wasn't good any more. Wish I had know this More

by NICOLEPJAMES319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shayna Keyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Carroll Braddy
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