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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,122 Reviews

2,122 Reviews of Stone Mountain Nissan - Service Center

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May 27, 2021

I had a bad alternator. Your price to repair was higher than ALL other Nissan service department within a 30 miles radius. Ridiculous!! If I didn't used you all, I would pay $180 for diagnostic test plus More

by GMnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Health Wages
Jun 15, 2021 -

Stone Mountain Nissan responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right. We hope to hear from you soon.

May 27, 2021

Great Service Advisor, Heath Wages who has handled all of my vehicle's service needs since, I bought my car in October 2015. Service as always was always done to my satisfaction. Heath is very knowledgeable More

by SKYHAWK208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
May 29, 2021 -

Stone Mountain Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2021

I always have received the best customer service from this dealership since I started using them in 2013. Their service representatives are second to none. More

by UARK73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob White and Heath Wages
May 29, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 26, 2021

As Always Josh Kerns and my tech Clark Simmons are the best! I was able to get in and out in a flash. It is always a great experience when I have them helping me! More

by BROOKE.TURNANDBURNMOTORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kerns 5 Stars, Clark Simmons 5 Stars
May 27, 2021 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! If you have any further questions, please give us a call. We're always happy to help!

May 25, 2021

KG provided great customer service as always. Also, the lady who checked me out with, not sure of her name, but very patient. Gave it 4 stars due to the service being kind of pricey. More

by CMAYO09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not work with the people listed
May 27, 2021 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

May 25, 2021

I went in for an oil change and to have my tires rotated, it took longer than expected, but the staff kept me entertained. Thanks to Nissian Stone Mountain!!!!!! More

by CLARISSAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dupree
May 27, 2021 -

Stone Mountain Nissan responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

May 24, 2021

Fast and friendly staff. Excellent and efficient handling or work orders. Will be making a return visit to get more services performed on my SUB. More

by Mrmikehaynes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lee, Carroll Braddy, Dennis Sledge, tanzeel Shahed, Antionio Smith
May 25, 2021 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 23, 2021

Josh and sales person in show room were GREAT !!!!!! JOSH REALLY SEEMS TO CARE ABOUT HIS CUSTOMERS, AND INFORMED US ABOUT THE QUALITY OF OUR NISSAN PATHFINDER LE. More

by JOHNPOCHE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Assistant service advisor
May 25, 2021 -

Stone Mountain Nissan responded

Hi John, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 22, 2021

Mr Heath Wages was very professional, polite, and caring. He promptly made the appointment to have my car serviced. I'm impressed by the way payment is currently handled. More

by RAMSEYCARMEN48
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Heath Wages
May 24, 2021 -

Stone Mountain Nissan responded

Hi Ramsey, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 21, 2021

It was a good working with you guys. Heath was very helpful and is a great asset you guys have. Its was my first time there and I will return More

by oneilmarriott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
May 22, 2021 -

Stone Mountain Nissan responded

Hello, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

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