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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,375 Reviews

2,375 Reviews of Stone Mountain Nissan - Service Center

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February 06, 2025

Heather at Stone mountain Nissan is professional and helpful. The overall service department is very efficient. More

by braye88.br
Recommend Dealer
Yes
Employees Worked With
Heather
Feb 10, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 06, 2025

They were not really interested in my oil change. All they wanted to do was to sell me more service which my car didn’t need and 23k miles. It took approximately 3 hours to do an oil change, which I More

by ngabuzani
Recommend Dealer
Yes
Employees Worked With
None
Feb 11, 2025 -

Stone Mountain Nissan responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (470) 467-4394 to share more details about your visit so we can make things right.

February 05, 2025

Excellent customer service. Will definitely recommend and come back every time. Have absolutely no complaints. More

by shell0440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abdul Sesay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Boggs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carroll Braddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prince Hudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Stone Mountain Nissan responded

Hi Shell0440, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations! Thank you, and have a fantastic day!

February 05, 2025

Stone Mountain Nissan a Winner they took very good care of my car. Hats off to the SERVICE & PARTS DEPARTMENT We all won Ms R Biyd More

by raydene33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS
Feb 10, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 04, 2025

I haven't been to Nissan lately but the time I did was great srevice. More

by terrycarrie340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

Stone Mountain Nissan responded

Terrycarrie340, we're so glad that we were able to go above and beyond your expectations!

February 02, 2025

Mr Ellsworth, has always, ensured my maintenance appointment was timely and thorough. He also made me aware of other service appointments I needed immediately. I look forward to my next appointmen More

by Tape7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Ellsworth
Feb 06, 2025 -

Stone Mountain Nissan responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Stone Mountain Nissan to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

February 02, 2025

Easy to make my appointment online. Fast and friendly service. Comfortable waiting area accommodations if you decide to wait for your vehicle. More

by sstarks3136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Price in Service Center
Feb 06, 2025 -

Stone Mountain Nissan responded

Hello, thank you; we appreciate your feedback! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

February 02, 2025

We are very happy with Stone Mountain Nissan! After purchasing two vehicles we are very pleased More

by Jovie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Ellsworth
Feb 06, 2025 -

Stone Mountain Nissan responded

Jovie, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 02, 2025

They were rude, unhelpful and took more than an hour more than they said. When I asked for more information Heath just repeated the same thing he had said before. More

by Cagey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heath wages
Feb 06, 2025 -

Stone Mountain Nissan responded

Cagey, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

January 31, 2025

You all provide excellent and efficient service each time I have a need. Continue the great service More

by RODERICKMURRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Feb 03, 2025 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

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