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Stone Mountain Nissan - Service Center
Lilburn, GA
2,122 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,122 Reviews of Stone Mountain Nissan - Service Center
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August 09, 2021
They need to fumigate. There were at least 4 roaches crawling in the waiting area before I decided to wait outside. I know four because customers were killing them. even worst I was waiting for 3 hour crawling in the waiting area before I decided to wait outside. I know four because customers were killing them. even worst I was waiting for 3 hours even though I was told 90 minutes with no updates until I requested information. More
by MELISSAPSEALS
Verified CustomerEmployees Worked With
not sure
August 09, 2021
My visit was a pleasant experience. I was seen in an appropriate time manner. Staff was generous and knowledgeable. Arthur Ramirez is a great asset. Manager. appropriate time manner. Staff was generous and knowledgeable. Arthur Ramirez is a great asset. Manager. More
by GIANNAGD
Employees Worked With
I was serviced by Arthur Ramirez
August 09, 2021
MR RAMIREZ IS WONDERFUL. HE HAD GREAT CUSTOMER SERVICE SKILLS! HE WAS PROFESSIONAL, INFORMATIVE & KNOWLEDGEABLE! GREAT COMMUNICATION! HE REGULARLY COMMUNICATED WITH ME VIA PHONE & EMAIL. HE DID NOT TRY SKILLS! HE WAS PROFESSIONAL, INFORMATIVE & KNOWLEDGEABLE! GREAT COMMUNICATION! HE REGULARLY COMMUNICATED WITH ME VIA PHONE & EMAIL. HE DID NOT TRY TO PRESSURE ME AS MOST DEALERSHIPS DO. GREAT CUSTOMER SERVICE! PROFESSIONAL! INFORMATIVE! GREAT COMMUNICATION! MR. AUTHUR RAMÍREZ IS WONDERFUL! THANKS MR AUTHUR RAMIREZ. I WOULD RECOMMEND STONE MOUNTAIN NISSAN TO EVERYONE. More
by PATRICES.S
Employees Worked With
AUTHUR RAMIREZ
August 04, 2021
This dealership is always on point in on time. They're very efficient. And clean. I have no problems with customer service here whatsoever. Or the service that they provide for me. I will continue to go t very efficient. And clean. I have no problems with customer service here whatsoever. Or the service that they provide for me. I will continue to go to them until I can't anymore. More
by CEDRICK.LUSK0308
Employees Worked With
Josh
August 04, 2021
as i walked in service dept. they help me with pre set appointment and carried out my wished as need for a oil change tire rotation and balance as needed vey quickly appointment and carried out my wished as need for a oil change tire rotation and balance as needed vey quickly More
by DREN0305
Employees Worked With
August 02, 2021
Service was excellent and professional. Heath gave me details about the services being performed and gave me a timeframe for the wait. Thanks for honesty, professionalism and Quality service! details about the services being performed and gave me a timeframe for the wait. Thanks for honesty, professionalism and Quality service! More
by ERIKMILLERMUSIC
Employees Worked With
Heath Wages
August 02, 2021
I had nearly a 3 hour wait time for an oil change, tire rotation, and alignment after arriving on a Saturday shortly after 9am. Not once did the service advisor check in on me or provide me with an update. rotation, and alignment after arriving on a Saturday shortly after 9am. Not once did the service advisor check in on me or provide me with an update. Typically, a complimentary multi-point inspection is completed with oil change, however this was not done for me. After my vehicle was serviced, a noticed a grinding noise when braking (never had this issue before) and my air pressure was less than 30 on all tires. Additionally, I had to request my vehicle from them after I became impatient with waiting, so I honestly don't know if all the services I paid for was even performed. I have visited this location multiple times since 2019 and have never received such crappy service as this instance. Needless to say, I will never return to this location for any type of service unless it is my only and last resort. More
by SHALENA182002
Employees Worked With
n/a
