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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,197 Reviews

2,197 Reviews of Stone Mountain Nissan - Service Center

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October 16, 2024

Chris did a great job providing updates. The entire staff was extra friendly as well. More

by CANDACERGILYARD320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdul Sesay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 13, 2024

3 hours for an oil change is unacceptable. I should have been advised ahead of time that my appointment time did not have any bearing on when I would receive timely service. If I had been told More

by Never Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not rating any employee as the fault for this is with management
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October 13, 2024

Chris, the Service Advisor, was very good and helped me to get my concerns taken care of. More

by BROWND15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, we're so happy we were able to help you out! Until the next time we meet, take care!

October 12, 2024

My service manager & the entire staff i are nice people. They make sure we have what we need in the lobby. The bathrooms are always clean. Also; I like the fact that I don’t have to wait long. More

by lynettesatterwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager Heath Wage gives excellent service & always professional & keep me informed on the status of my car. I will recommend him to anybody. I will recommend Stone Mountain to people who are interested in buying a car.
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Oct 18, 2024 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 12, 2024

The service was good. But I have to say since I purchased my Parhfinder I had to get a set of new tires, brakes done and some other maintenance. I've spent over $2,300 do More

by N0WFAITHISJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 11, 2024

Poor service . Did not communicate during visit some urgent needed repairs. Did not even reset the service car notice More

by SUE7172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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October 10, 2024

Everything was done on time with great customer service. I don’t regret chosen Nissan More

by ADAMAHJALIEBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta
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Oct 13, 2024 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 10, 2024

Sales is top notch. Service center not so much even Walmart vacuums your car out. More

by wdl21969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Polk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve from finance dept is 5 star
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October 07, 2024

The associate was cold, rude and uncaring. No one came to get me from the wait room to let me know about my service, as they did with everyone else, leaving me sitting for an extra useless twe More

by RACHEL.RICE.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Richter
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October 07, 2024

The service area is new. Service took a very long time and was quite expensive More

by MELANIESHERMAN1419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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