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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,256 Reviews

2,256 Reviews of Stone Mountain Nissan - Service Center

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March 13, 2025

Mr Wages made sure I was taken care of even though I didn't have an appointment. He kept me updated about what's was going on with my vehicle. More

by Renae4
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
March 13, 2025

The Nisan customer service representatives were professional and efficient. They checked in often to communicate the progress of the service. More

by jar202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Summers
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March 10, 2025

I was the first appointment of the day. Kalium helped me out. He was quick but attentive, very polite, and well-mannered. He got me in and out in no time. I appreciate everyone at Stone Mou More

by DNLK1206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium Fryar
Report | Print
March 07, 2025

I had an appointment to get my oil changed along with a few other things. It was done quickly, while I waited in the Customer Lounge. More

by RKMOOREKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellsworth
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Mar 09, 2025 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 07, 2025

Kal took great care of our needs and was able to solve all my issues without trying to upsell me on anything. More

by AASIM.M.KHAN1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
Report | Print
Mar 09, 2025 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 05, 2025

Kalium provided exceptional service during my oil change and check engine light diagnostic. He was honest, knowledgeable, and helped me find the best solution. Highly recommend! More

by Angelique Salley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium Fryar
Report | Print
Mar 09, 2025 -

Stone Mountain Nissan responded

Hi Angelique Salley, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

March 05, 2025

Kay was so helpful in getting my car maintenance issues resolved and getting me on my way. Excellent service! More

by QUASHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Report | Print
Mar 09, 2025 -

Stone Mountain Nissan responded

Hi Quashea, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

March 03, 2025

I went on a weekday so it was faster. Unfortunately I’ll have to go in Saturdays most of the time. More

by indiaelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
Report | Print
Mar 07, 2025 -

Stone Mountain Nissan responded

Hi, thanks for the four-star review. Here at Stone Mountain Nissan, we always strive for excellence, and it appears we missed the mark by one star. Is there anything more we could have done to improve your experience and earn that five-star rating?

March 03, 2025

Wouldn’t recommend. Went for my first service appointment and was very disappointed. Would not return. Long wait times, bad service reps. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Price Moore
Report | Print
Mar 08, 2025 -

Stone Mountain Nissan responded

Here at Stone Mountain Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 678-252-3100 X3028 to discuss ways we can better serve you in the future.

March 02, 2025

Heath was good about keeping me looped in. Though I couldn't afford the repairs, he did give me options and made me feel valued as a customer More

by unkano
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Mar 05, 2025 -

Stone Mountain Nissan responded

Hi Unkano, thank you so much for your positive comments about Stone Mountain Nissan!

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