Stokes Volkswagen

My first experience with a Volkswagen and this dealership. They were very courteous and patient throughout the buying process and my first service visit was likewise a good one. My new (used) CC dealership. They were very courteous and patient throughout the buying process and my first service visit was likewise a good one. My new (used) CC appears to be an excellent automobile although I was really not familiar with the car before seeing it at the dealer. I think VW should really advertise it more, not just the Bug, Passat, Jetta, etc. The CC seems like a very good value for the money. Internet services such as Edmunds, etc. compare the CC to other vehicles costing much more. I first intended to buy a new Altima or Sonata but I'm glad I "found" the CC. More

My was previously diagnosed at another auto shop. They could not do the work so they recommended me to this place. My car was brought in Monday morning. Being a girl I do not handle my car due to last ex could not do the work so they recommended me to this place. My car was brought in Monday morning. Being a girl I do not handle my car due to last experiences with dirtbag car people. I have had my father deal with all car issues but since he is out of town he has had to deal with these low life's over the phone. My father has called each day asking for an update. In the beginning of the week they said they had started work. By Thursday my dad got a little curt with them an incisted more detail Phil then admitted they had not even looked at the car, he was confused he got it mixed up with another similar car. Now on Friday due to the previous very nice auto mechanic place calling this dealership they finally looked at my car. They left my father a voicemail saying the work would be approximately 450$ now that I have shown up they tried to add an extra 130$. They did take the additional charge off after they could not explain where this miscellaneous charge came from. If I had not said anything I would have still been charged. When leaving I spoke with John the service manager although I believe he was trying to come off as polite, the only thing I saw was an uneducated condescending xxxxx. His only explanation was they had two similar cars with similar problems. Needless to say these people are conartists and I will never return. More

They were not open to working on their numbers in order for my family to purchase two cars. Tried to put me in a car that I didn't want. And did not talk numbers with me until I had been there for 4 hours. for my family to purchase two cars. Tried to put me in a car that I didn't want. And did not talk numbers with me until I had been there for 4 hours. I assumed that the absence of the money conversation meant they would work with me on the price; but I was just there for 5 hours for nothing. Long story short, bought same car at another dealer, they were able to get me the car and the warranty in my price range by just reducing the car 1600 dollars. Will not work with stokes again. :( More

Stokes Volkswagen was one of several dealerships I contacted via the internet in regards to my new VW. Phil Tackett at Stokes was one of the quickest to respond, came in with some great prices, and ov contacted via the internet in regards to my new VW. Phil Tackett at Stokes was one of the quickest to respond, came in with some great prices, and overall the dealership was the friendliest to deal with by far. If I decide to buy another VW in the future, my first call will be to Stokes Volkswagen. More

Attending a medical conference in Charleston and experienced fuse issues. Mr. Ahlstrom returned my call and advised that I come by the dealership on my way out of town. He had a technician trouble experienced fuse issues. Mr. Ahlstrom returned my call and advised that I come by the dealership on my way out of town. He had a technician trouble-shoot the fuse panel and corrected the problem. Good public relationship on his part. More

Was sold on buying a Ford Taurus, wife talked me into going to Stokes to look at a Passat. Tumpie was great explaining the differences between the 5cy, 6 cy and TDI. Ended up buying a TDI. Tumpie even going to Stokes to look at a Passat. Tumpie was great explaining the differences between the 5cy, 6 cy and TDI. Ended up buying a TDI. Tumpie even went out of his way to get my wife the color she wanted. Tumpie's attention to detail in explaining pre-sale conisderations and post-sale car introduction was outstanding. More

OMG, We went in to take a look at the new Passat and OMG this HOT salesman approched to assist us. He was very polite and very knowledgeable. We were only there to look and not purchase, but after dealing w this HOT salesman approched to assist us. He was very polite and very knowledgeable. We were only there to look and not purchase, but after dealing with Kevin and the way he was so accomidating to us, before we knew it, we were the proud owners of a new 2012 Passat,, yaaaaahhhh. I highly recommend this dealership and especially Kevin. I tell you, this guy went above and beyond to make sure we had a pleasant buying experience. I will definately buy at Stokes VW again in the future. Thanks Stokes. More

My experince was great, they treated me like family. Robbie did a great job with everything. Ghari Faircloth, which was a salesman was also very good, I had some questions about the new Jetta which he a Robbie did a great job with everything. Ghari Faircloth, which was a salesman was also very good, I had some questions about the new Jetta which he answered and showed me everything about it. I look forward to buying a car from here next year. More

Stokes Volkswagen was very informative and extremely friendly. We had already decided which vehicle we wanted, and Phil Tacokett did not try to pressure us into any other. This was my most pleasant car friendly. We had already decided which vehicle we wanted, and Phil Tacokett did not try to pressure us into any other. This was my most pleasant car buying experience. More

Phil and John worked with us to make our car buying experience efficient and painless. They were both very helpful with making the best possible deal for us. experience efficient and painless. They were both very helpful with making the best possible deal for us. More