Stokes Mazda

Never thought I would ever say this especially about a car dealership and employees...BUT an OUTSTANDING experience in every regard. Phil Thickett was our salesman - answered every question I had..was ve car dealership and employees...BUT an OUTSTANDING experience in every regard. Phil Thickett was our salesman - answered every question I had..was very knowledgeable of the vehicles who and NOT ONCE did I feel pressured by him or other employees to buy now..buy now. We were then introduced to Brian the service advisor interrupted his luch to talk to us about the service side of the business..again NO PRESSURE and finally Tony Wager to do all the finacial requirements....he answered every question in language that was understandable, offered suggestions, explained about GAP insurance, maintenance plans etc.again my wife and I never experienced any SALES PRESSURE to buy the car. Our intent was to just look at the MAZDA 3, get some info the look at a NISSON.....I was so impressed and my wife elated at the way we were received and dealt with that we decided to buy the Mazda and not even look at the Nisson....our advice...for a great shopping experience, friendly and helpful employees, a great buying experience an NO PRESSURE SALES..you will NOT REGRET visiting STOKES MAZDA . More

Phil has gone beyond duty.When I told him I was in market for a new car he brought one to me the next evening.We live in same neighborhood and I'm a senior citizen.After driving the car he brought me , the for a new car he brought one to me the next evening.We live in same neighborhood and I'm a senior citizen.After driving the car he brought me , the next day I went to showroom and testdrove a few different models even different makes.Some were too big, some were too small but I found the one that was JUST RIGHT!The Mazda cx5.For me it is perfect! When it came time to talk to the Moneyman, Tony was just great.No hassles, no pressure.All in all , it was a fantastic experience!Thank you,Guys for making this as easy as possible. Pat More

This dealership is absolutely useless, I purchased TWO vehicles from them in the last 6 months and they are just useless, no sense of customer service. Once you sign you're pretty much on your own. It's t vehicles from them in the last 6 months and they are just useless, no sense of customer service. Once you sign you're pretty much on your own. It's too bad they're the only Mazda dealership in the area, my next mazda I need to travel to a different location, I don't even care how far away it is. The receptionist is simple minded and refers to customers as "honey", the salesmen never once called for a follow up, and everyone else is just garbage. disgusting More

Came in for service at 830am. Car wasnt ready when I was told to come back and after spending 800 on stuff that I did not come in for ( recommended maintenance) problem still not fixed, warning light still told to come back and after spending 800 on stuff that I did not come in for ( recommended maintenance) problem still not fixed, warning light still on when I tried to leave. More

I have taken my Mazda6 to this dealership twice. The first time my vehicle was due for a 60K service. The work seemed fine but they definitely tried to sell me things I did not need. I should have lea first time my vehicle was due for a 60K service. The work seemed fine but they definitely tried to sell me things I did not need. I should have learned my lesson there... unfortunately I didn't. Recently my check engine light came on. I reset the gas cap twice to make sure a loose gas cap wasn't the issue and the check engine light remained on. When I called to get an appointment they told me there would be a charge (~$110) for the diagnostic but that it would be applied to any repairs that might be needed. Since my car is still under warranty I decided it was best to take it in as soon as possible. Frustratingly, they determined that the culprit was a loose gas cap. They also determined that my battery needed replacing and quoted me an insane amount to replace it. But... for convenience purposes and the warranty on the life of the battery I told them to go ahead and do it. OF COURSE the battery did not qualify as a repair from a result of the diagnostic for the check engine light. So $300 later for a new battery and a loose gas cap, I was simply nauseous. Driving back to work from the dealership, I received an email... FROM THIS VERY DEALERSHIP with the subject line of "Check engine light on? We can help" for a free check engine light diagnostic. I was near tears. I immediately called Curtis in the service center and he asked me to forward him the email. I did and he said he would talk to the service manager and get back to me. Well, I had to follow up with him again after a few days and I eventually received an response via email stating that the service manager said that "the coupon could not be honored for the last service visit. The coupon must be presented at time of service write up, However it can be used in the future if the check engine light comes on again." So while the dealership may have gotten their $110 for the diagnostic, I will never ever spend another penny at this dealership, any Stokes dealership, or ever purchase another Mazda because of their atrocious customer service. I hope that sharing this experience will help someone else avoid the frustration I've endured with this company. More

Yesterday my husband and I went to this dealership to get a Mazda3. I told the man exactly what I wanted and he told me the trim I should get would be the Grand Touring. First off I loved the car. He was rig a Mazda3. I told the man exactly what I wanted and he told me the trim I should get would be the Grand Touring. First off I loved the car. He was right it had everything I wanted. So after we drove the car we told them what we wanted to pay and he came back and told us that what we wanted to pay would be fine and everything was going to work out. We had to go to our bank to get the loan but the bank was closed. So they gave us the keys and said just to get it down tomorrow and bring the car back to get it detailed and the tank filled up once we got the loan. So I was driving the car all that night and today. When we went to get the loan they pointed out the VIN number on the sheet didn't match the car. They didn't make a big deal about it. Just used to VIN on the car to secure the loan. So we got the loan and the check and went driving back to the Mazda dealership to pay them and get my new car cleaned up. Before I handed them the check I casually said something about about the VIN's not being the same, thinking it was just some silly mistake. The financier looks at me confused and says that the VINS wouldn't match because that wasn't my car. Of course I'm confused and told him so. Apparently without telling us they decided if we wanted to pay a certain amount per month that we had to get a lesser model. NO one told us this. We both were under the impression that we were getting the car we drove off the lot with! When we said as much all they had to say was we're sorry for the misunderstanding. Do you want the lesser model? Of course we said no. At this point just on Principal of the matter. My husband even tried talking to the manager who took a phone call from his PERSONAL phone in the middle of my husband talking! The salesman also told us that he informed us of the change, which he certainly didn't. Why would I take home one model but be getting another? That just doesn't make any sense! What makes it all worse to us is how much they thanked my husband for serving in the military and how they respected him so much and how gratefully they were to him and they they tried to rip us off! Obviously I give this dealership the lowest rate I can for trying to rip us off! More

Unbelievably pleasant experience.  David was awesome and went way above and beyond to help me find the perfect car. His knowledge of cars and the business is impressive.  And his sales style leaves you and went way above and beyond to help me find the perfect car. His knowledge of cars and the business is impressive.  And his sales style leaves you feeling relaxed and pressure free.  I would strongly recommend to anyone.  More

I was very impressed with my entire car purchase from beginning to end to find the exact car that I wanted. I initially dealt with Dana, as she is the internet sales manager. She is very prompt in answ beginning to end to find the exact car that I wanted. I initially dealt with Dana, as she is the internet sales manager. She is very prompt in answering any questions and if it is something that she isn't able to reply to, she will refer an actual sales representative to contact me. Since my car of choice (trim, transmission, & color) was not available at Stokes, all three did their best to find me the closest vehicle state-wise that matched my desires. Anthony called me a couple of times to see if I wanted to either dealer ship the car (manual transmission), but I was reluctant to go this route since it would be an unknown person driving my car in a manual for over 200 miles. In the end, he said that he was able to freight the vehicle from FL to Stokes for a very decent and reasonable charge. The next day I went into Stokes and was greeted by Adrian who dealt with our sales, with Anthony as his manager. Adrian is very knowledgeable, curteous, and was great to deal with. What really impressed me the most was their generous gesture toward treating loyal customers. This is our 5th Mazda purchase (3rd from Stokes) and since my car was being freighted and would not be in until the end of the week, they offered me a brand new off the lot rental Mazda3. This rental was the same trim level of the car that I was to receive (different color and different transmission). I did not expect this at all, and it was not necessary for them to do this as any four-banger would do for the time being would do. It has been a pleasure driving the new rental, as I treated it as my own, and detailed the interior before returning back to the dealership to pick up my 2012 Skyactiv Mazda3. I have been without a car for a month and for them to do this was greatly appreciated. I can't thank them enough. For all Mazda sales I continually recommend all my friends to go Stokes Mazda for their outstanding customer service and sales interaction. More

I recently tried to buy a care from Stokes Kia (yes the one with the annoying commercial) so after a referral from my neighbor, I was a little hesitant to try Stokes Mazda. Let me just say...all Stokes AR one with the annoying commercial) so after a referral from my neighbor, I was a little hesitant to try Stokes Mazda. Let me just say...all Stokes ARE NOT the same! Never have a I met a better group of professionals. From start to finish, they were honest, upfront, and completely open about the whole process. David Putney is the General Manager, Bernard was my salesman, and Tony was the finance guy. From start to finish, there was no anxiety or stress nor were there any "strong-armed" sales tactics. If you have had problems in the past with dealerships, I strongly urge you to try Stokes Mazda located at 3570 Ashley Phosphate Rd, North Charleston, SC. Regardless of your situation they go above and beyond to get you in the right car. Thanks again for everything. More

Overall, my experience at your dealership was outstanding. I would like to point out that Alan was an extremely helpful and a compassionate employee who truly cares about customer service. outstanding. I would like to point out that Alan was an extremely helpful and a compassionate employee who truly cares about customer service. He went well beyond to help me and my family during my crisis the week of 21 Jun. My initial contact with your dealership was with Kent, although he too was friendly toward me and my dilema, his reassurance that I would not have any further problems after having your service mechanics work on my car were not accurate at all. I had to be retowed back to your shop for the same reason I was intially there for. This caused us tremendous stress and financially hit us hard. Another person I would like to have recognized is Anthony Lamana. Alan referred him to me and as expected from Alan, led me to another outstanding and caring employee. I worked with Anthony during the purchase of a used Dodge Caravan. Although, I was not in the market at the time, my situation forced my hand to buy a car sooner rather than later. Anthony went out of is way to help in this process and continues to do so. One other person that I need to mention is your Financing Salesman, Jessie Belemy. I left in complete confusion with regards to obtaining "my title/registration card" so I can register my car in VA where I am from. His focus was entirely on getting "his money" than what I believe he should focus on, that is the customer. The money will get there. Overall, an excellent experience. More