Stokes Kia

When it comes to getting your car serviced or fixed here, do not go. There is a wait time just for diagnostic testing with no courtesy vehicle, its hard to get in contact with management with the people givi do not go. There is a wait time just for diagnostic testing with no courtesy vehicle, its hard to get in contact with management with the people giving out false information. Worse communication ever. More

we Just got Kia Carnival, love this car JJ was a great salesman, explained everything with no pressure..... As I'm driving, my sunroof blow up like volacano, called the Kia dealer and the just sad to cal salesman, explained everything with no pressure..... As I'm driving, my sunroof blow up like volacano, called the Kia dealer and the just sad to call my insurance they don't do glass!!! What!!!! They didn't offer any help, even said " we don't have loaner cars" Im soo disappointed in Stokes Kia I'm not even sure if is safe to drive after repair? More

The sales group is not trustworthy. Came to an agreement on the price of a vehicle based on a competitive quote I provided and advised I was going to get loan same day. They sold the ca Came to an agreement on the price of a vehicle based on a competitive quote I provided and advised I was going to get loan same day. They sold the car without advanced notice to make additional money and left me with a loan I no longer needed. Jason Orvin, Sales Agent lead me to believe our deal was finalized and I could come back with loan to process the sale, I even offered $1000 down but he did not need per Jason. I later went to discuss the matter with Manager Ken Carter as my vehicle was sold from under me as well as the 6 hours of time from my business day I lost. Ken had nothing to offer but a very sarcastic apology while the sales agent sat in the managers office and laughed through the glass walls. #baitandswitch #shadycarsalesmen More

We have purchased several cars from Stokes Kia and Owen Fussey. He is always honest and helpful. He makes sure that we know the process and what is happening every step of the way. He is courteous and f Fussey. He is always honest and helpful. He makes sure that we know the process and what is happening every step of the way. He is courteous and friendly. We have enjoyed working with Owen and the Stokes Kia family. More

Took a week to diagnose my car and it cost $190. Pep Boys took a few hours...for free Customer service was less than helpful i had to call to check on my car...even after I was told I would be c Pep Boys took a few hours...for free Customer service was less than helpful i had to call to check on my car...even after I was told I would be contacted. I would choose another kia dealer if I had to do it again. More

My new vehicle had a recall and I was unable to take the car in so the Service Department picked the vehicle up, completed the recall and returned the vehicle three hours later. What a great bunch of guys. car in so the Service Department picked the vehicle up, completed the recall and returned the vehicle three hours later. What a great bunch of guys. Thanks More

So happy with Josh; he always gets me in when I call with no waiting!! My rear brake light was out and he was quick to get me an appointment also change my oil and 4 new tires. Same day!! So pleased. Josh an no waiting!! My rear brake light was out and he was quick to get me an appointment also change my oil and 4 new tires. Same day!! So pleased. Josh and Cole are amazing. Treat you like family! More

I’m a first time car buyer, nothing to my name !! No credit , not credit history JUST CASH . Steve Hester fist bumped me as I walked through the door and from that point he made it possible to get me in credit , not credit history JUST CASH . Steve Hester fist bumped me as I walked through the door and from that point he made it possible to get me in a KIA. I’m so thankful and happy I made the decision to go a a dealership and so thinkful I choose Kia Stokes in Goose Creek 👍 More

THEIR CUSTOMER SERVICE IS HORRIBLE !!!! FIRST OF ALL THEY TAKE FOREVER TO ANSWER THEIR PHONES AND THEY TAKE DAYS TO CALL YOU BACK,IF AT ALL.. I HAVE HAD MY SORENTO IN THERE MORE TIMES THEN I CAN COUNT. MY LI TAKE FOREVER TO ANSWER THEIR PHONES AND THEY TAKE DAYS TO CALL YOU BACK,IF AT ALL.. I HAVE HAD MY SORENTO IN THERE MORE TIMES THEN I CAN COUNT. MY LIGHTS ON THE DASHBOARD WOUDN'T GO OUT. THEY DIDN'T KNOW WHAT IT WAS SO THEY CALLED KIA TECHLINE. THEY SAID I NEEDED A BRAKE MODULE ( VERY EXPENSIVE ) THAT DIDN'T FIX IT EITHER. SO NOW THEY SAID I NEEDED ANOTHER PART FOR $2,650. AND THEY CAN NOT EVEN TELL ME IF THAT WILL FIX IT. WE TALKED TO STROM ALTMAN AS WELL, JUST MORE RUN AROUND. I DID NOT BUY MY KIA HERE AND I WILL NEVER GO BACK THERE EVEN FOR AN OIL CHANGE. I KNOW OF OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM AT THIS DEALERSHIP..I DO NOT RECCOMEND ANYONE GOING THERE. More

Worst service center around. Customer service is non-existent. Will be skipping the rest of my free oil changes to go to Kia Country of Charleston. non-existent. Will be skipping the rest of my free oil changes to go to Kia Country of Charleston. More