Stokes Kia

Our first but not last KIA We had to purchase a vehicle for our son and after family recommended Jason at Stokes KIA we are now the proud owners of our first KIA , very friendly We had to purchase a vehicle for our son and after family recommended Jason at Stokes KIA we are now the proud owners of our first KIA , very friendly and knowledgeable about the models , helped us with getting price we needed. We will definitely recommend both Jason and Stokes KIA to our family and friends and look forward to working with you again for future purchases!! 🚗🙌 More

Owen is AWESOME! If you don't already have a sales rep go in and ask for Owen. He was upfront, honest and laid back. He wasn't pushy at all. He gave me answers and whe If you don't already have a sales rep go in and ask for Owen. He was upfront, honest and laid back. He wasn't pushy at all. He gave me answers and when I said I needed to think on it and discuss it with my husband he was beyond understanding. When it was time to sign papers I explained that I was pressed for time and Owen and Mark worked together to have the paperwork ready to go so I could literally sign and drive in under an hour. Stokes KIA Goose Creek is the place to be and Owen and Mark are fantastic! More

Long time coming I’ve been looking to get a new car since last year! Owen has been so helpful and was determined to meet all my needs. I’ve been looking to get a new car since last year! Owen has been so helpful and was determined to meet all my needs. More

Great We went to this car dealership because we knew we would be able to trade in my car (we didn’t but still). Owen treated us before we walked in the door We went to this car dealership because we knew we would be able to trade in my car (we didn’t but still). Owen treated us before we walked in the door and we sat and talk and he immediately had a car in mind. We went for a test drive and I kinda felt a little bad that Owen had to ride in the car cause riding with me is scary. However, I loved the car and we took it home that day! More

New car Owen at stokes Kia did an amazing job! He really worked hard to help me get into a car, an make sure that we were well taken care of . Owen at stokes Kia did an amazing job! He really worked hard to help me get into a car, an make sure that we were well taken care of . More

Great experience! Had a great experience, my salesman; Owen was amazing! Couldn't of asked for a better experience purchasing a new car. I would highly recommend visist Had a great experience, my salesman; Owen was amazing! Couldn't of asked for a better experience purchasing a new car. I would highly recommend visistng Owen at Stokes Kia for your next purchase. More

Great Owen was a great pleasure to work with. I would recommend him to anyone that might be interested in a KIA automobile. Great salesman and very knowledg Owen was a great pleasure to work with. I would recommend him to anyone that might be interested in a KIA automobile. Great salesman and very knowledgeable. More

AVOID STOKES KIA ! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since ! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since customer service and the long-term relationship it entails is a big part of a vehicle purchase. It is clear that management has fostered an attitude of ‘we’ll get to it when we get to it’. Our vehicle was at dealership for over 2 months sitting out on lot awaiting a new engine as part of the KIA recall. After picking up the vehicle, the check engine light came on in less than a week. The service department said we could drop it off and they would try to get to it in 3 days. We were also told that it probably did not have anything to do with the replacement engine they put in the car less than a week earlier! The proper response would have been to check the light immediately to determine the problem and provide a response. This is supposedly a brand new engine with less than 100 miles on it. Finally, we were told we could rent a car at our expense while our car sat on the lot for a few days til they could get to it. The attitude was ‘it is not our problem and you can get in line, we’ll get to it when we get to it’ (even though it was a KIA caused problem). The customer is not a priority and Stokes KIA is not going to even acknowledge it may be related to the replacement engine. I was told it may be bad fuel. It may be but that is a patronizing response and demonstrates that the dealership does not recognize its responsibility in the vehicle recall nor its responsibility or respect of its customers in prioritizing making the situation right. Customers are numbers to Stokes KIA and they have plenty so you as a customer are not important to them. The attitude is they were doing us a favor by repairing KIA’s error (and by being a KIA dealer their error). Stokes KIA didn’t even perform a quick wash before pick up which, while not required, would have been a very small no cost to them nicety considering the two month inconvenience that was caused by KIA. Contrast the poor customer service attitude at STOKES KIA with the above and beyond attitude at PARAMOUNT KIA OF ASHEVILLE (we have a home in Asheville). When I explained the problem to PARAMOUNT KIA OF ASHEVILLE, they asked me to bring it in immediately and they would check to see if it was related to the recall or the engine replacement. They also offered appointment times to have it checked at my convenience. STOKES KIA would not specify a time nor take any responsibility for the issue. Upon arrival at PARAMOUNT KIA OF ASHEVILLE I was given the phone number of the service manager to call or text with anything. The service manager has stopped by the waiting area twice in less than an hour to update waiting patrons on the status of their service and ask if they have any questions or need anything. The ‘customer is a priority attitude’ is shared by every member of the PARAMOUNT KIA OF ASHEVILLE service department. The difference is night and day. We are fortunate that we have an alternative to STOKES KIA and its horrible customer service attitude. It is worth the trip to Asheville from Charleston for the difference in customer service attitude. It is worth your time in the future to find a dealership that will appreciate your business. That dealership in NOT STOKES KIA. More

Easiest Car Buying Experience!!! Jason made the car buying experience such a breeze. I never felt pressured to purchase anything and he was always honest and upfront about everything. Jason made the car buying experience such a breeze. I never felt pressured to purchase anything and he was always honest and upfront about everything. More

Fast and easy Came up to the building and Owen greeted me at the entrance. I gave him a number to work with and Owen showed me not only what I could afford but what Came up to the building and Owen greeted me at the entrance. I gave him a number to work with and Owen showed me not only what I could afford but what I wanted. I've already told several of my acquaintances who to talk to about getting a new car. I'm glad I ran into another person that makes things quick and efficient yet explains the details. Thank you Owen. I'll continue to recommend with every compliment and query. More