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Stohlman Subaru of Sterling - Service Center
Sterling, VA
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
265 Reviews of Stohlman Subaru of Sterling - Service Center
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June 19, 2020
Service Department Recently, brought my Subaru Forester in for routine service and other items. Always greeted by a professional service representative. Was informed Recently, brought my Subaru Forester in for routine service and other items. Always greeted by a professional service representative. Was informed in a timely manner what was needed to be serviced. Service was performed expertly and professionally. More
by Coronagirl
Employees Worked With
Nelson Pineda
June 11, 2020
Absolutely excellent service while maintains a very safe environment. Oil change, tires/wheel alignment received. Appreciate that I may bring my dog while car is being serviced. environment. Oil change, tires/wheel alignment received. Appreciate that I may bring my dog while car is being serviced. More
by Tarnold
Employees Worked With
Nelson Pineda, 5 star
May 30, 2020
Every time upsell on most service appointments For recent service unfortunately leaving one star. Felt being rushed, I understand about reduced hours during COVID-19, but if there are many jobs, t For recent service unfortunately leaving one star. Felt being rushed, I understand about reduced hours during COVID-19, but if there are many jobs, this tells me there were too many appointments taken to be completed in short period of time, so why overbooking. Almost every time I am servicing my vehicle at Stohlman Subaru of Sterling depending on Service Adviser, I hear upsells in very persistent way, didn't feel like in recommended way. Most customers are adults, know their Maintenance intervals or can locate in their books that came with the vehicle, and when they don't they ask for assistance. Also noticed that an invoice for service has a different advisor's name that the one I talked to for unknown reason. More
by usacomeon
Employees Worked With
Nick
May 28, 2020
Greeted with a smile Every time I drive up to the Service Door to have my car serviced, I am greeted with a smile. At 82, that is so important. Every time I drive up to the Service Door to have my car serviced, I am greeted with a smile. At 82, that is so important. More
by mary.b38
Employees Worked With
Nelson Pineda
April 16, 2020
Great service as always. Quick in and out. Very efficient service. Everyone practicing social distancing. Just a routine oil change. These guys know my Outback better than a Quick in and out. Very efficient service. Everyone practicing social distancing. Just a routine oil change. These guys know my Outback better than anyone. Thanks. More
by Jim O
Employees Worked With
Nelson Pineda
March 27, 2020
Service was very efficient and the issue was resolved. The service representative, Heather Thomas, is great, made check-in quick and kept me informed. I will definitely use the service department at Sth The service representative, Heather Thomas, is great, made check-in quick and kept me informed. I will definitely use the service department at Stholman Subaru Sterling again! More
by JM
Employees Worked With
Heather Thomas
March 13, 2020
Best service department Tom Wimmer, the service department manager, has been looking after our Subaru's for 15 years and we would highly recommend him and his service team fo Tom Wimmer, the service department manager, has been looking after our Subaru's for 15 years and we would highly recommend him and his service team for the care of your car. His priority is the customer and what's best for them; he has always gone above and beyond what most service managers would do. More
by pstaples1
Employees Worked With
Tom Wimmer
February 24, 2020
Awesome high quality of service continues. Thank you for taking great care of my new Outback 2020. The car is an absolute dream. All of the options I desired. taking great care of my new Outback 2020. The car is an absolute dream. All of the options I desired. More
by ctolsdorfjr
Employees Worked With
Heather Thomas
February 23, 2020
Good people, My car was in shop for an extended period for a short block replacement due to failing the oil consumption test. Due to some issues with the part, it My car was in shop for an extended period for a short block replacement due to failing the oil consumption test. Due to some issues with the part, it took over 2 months. I was given a loaner for the entire time, and the communication from the Service Department was good. They gave me a deal on a new clutch since the car was fully apart anyway, so that was nice. My only disappointment is that after 2 months I would have expected at least a car wash, but instead a cup of old screws were left in the cup holder with no explanation (I had to call to be sure they weren't something that needed to be reinstalled), an unwashed car, no reset on my clock, and a quarter tank of gas (I filled up the loaner before returning). Just a little effort would have made it that much better after being without my vehicle for such a long time. No complaints on the communications with service, Nick was good at explaining the status and issues, and the work seems to have been done properly. More
by jmvaughn03
Employees Worked With
Nick
February 20, 2020
MAN, THEY REALLY HAVE THIS STUFF DOWN This is the second Subaru that Subaru of Sterling has serviced for us. . They treat you professionally and pamper the vehicle, usually within an ho This is the second Subaru that Subaru of Sterling has serviced for us. . They treat you professionally and pamper the vehicle, usually within an hour for regular service. Need an appointment? Well it helps, but Nick and his colleagues are flexible and happy to put in the extra effort to make it a successful service appointment. Why would I go anywhere else? More
by Zagloba
Employees Worked With
Nick, Service Advisor
