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Stohlman Subaru of Sterling - Service Center
Sterling, VA
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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265 Reviews of Stohlman Subaru of Sterling - Service Center
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July 23, 2020
great communication and service service team provides detailed on work to be performed, and perform it in a timely manner. great customer care onsite as well as with complimentary co service team provides detailed on work to be performed, and perform it in a timely manner. great customer care onsite as well as with complimentary concierge service, and transportation back home. More
by jroz
Employees Worked With
Tom Wimmer
July 18, 2020
Great experience! Thing I loved: Could schedule service in 30 second on my phone. Were waiting for me and efficient. Got me in and out quickly. Very clean. Thing I loved: Could schedule service in 30 second on my phone. Were waiting for me and efficient. Got me in and out quickly. Very clean. More
by kjpallotta
Employees Worked With
Not sure who helped me. one person checked me in and another checked me out, both were pleasant and efficient.
July 16, 2020
Very helpful and courteous as always,I do not live close Very helpful and courteous as always, I do not live close to that dealership but I do not mind the drive because the service I received is incomparab Very helpful and courteous as always, I do not live close to that dealership but I do not mind the drive because the service I received is incomparable. Thank you Nelson! More
by Jennycg1
Employees Worked With
Nelson Pineda
July 11, 2020
Very happy with the service I have received since I have purchased my 2019 Forester. Besides the routine maintenance they worked diligently to resolve a minor but annoying rattle. Often something that nev purchased my 2019 Forester. Besides the routine maintenance they worked diligently to resolve a minor but annoying rattle. Often something that never gets resolved. Kudos! More
by Mike
Employees Worked With
Heather Thomas
July 08, 2020
Using for years I've been taking two Subarus here for several years. Staff is polite and cooperative and will take the time to explain what needs to be explained. Two I've been taking two Subarus here for several years. Staff is polite and cooperative and will take the time to explain what needs to be explained. Two examples of Heather, Nick and/or Tom going "above and beyond" were helping with a thorny recall issue on a used Impreza (bought elsewhere) and with an unrelated issue that caused Tom to drive an hour to me to bring me a loaner and Nick to work with a local garage to get my Forester safely back to Sterling. More
by MD_Sub_owner
Employees Worked With
Nick, Tom Wimmer, Heather Thomas
June 27, 2020
We just moved to the area and I came in for an oil change. They immediately told me I still had one free service. I told them my TX dealer said they had expired & I was told that they have an addition change. They immediately told me I still had one free service. I told them my TX dealer said they had expired & I was told that they have an additional year in which to honor it. So not only did I get the oil change, but also a cabin air filter change--all free of charge! I had a few other questions. Heather really went above and beyond to establish a relationship of trust, which means so much to me when you're deciding on a mechanic. I'll definitely be returning & recommend them with 5 BIG stars! More
by Dream Weaver
Employees Worked With
Heather Thomas
June 26, 2020
Oil Change Our service reps Heather and Nelson are knowledgable and very helpful in scheduling an appointment and in getting the job done each time we come in. Our service reps Heather and Nelson are knowledgable and very helpful in scheduling an appointment and in getting the job done each time we come in. More
by artspicer44
Employees Worked With
Nelson, Heather Thomas
June 25, 2020
Set up an appointment quickly and smoothly. Started work on time and finished repair within estimated time. All the personnel were courteous and were able to answer all my questions. on time and finished repair within estimated time. All the personnel were courteous and were able to answer all my questions. More
by rew7511
Employees Worked With
Heather Thomas, Yasmihn Bonilla
June 19, 2020
Service The service department at Stohlman of Sterling is terrific. Getting an appointment is easy and the guys are extremely polite and helpful. When my se The service department at Stohlman of Sterling is terrific. Getting an appointment is easy and the guys are extremely polite and helpful. When my service advisor was on the phone, the other advisor stepped in to help. I'm extremely pleased with this dealership. More
by Mary Ann
Employees Worked With
Cannot remember who helped me. I was in the service department on Saturday, June 12.
June 19, 2020
Excellent car service and customer service as always. Work done efficiently. Was very glad to see the dealership and employees followed Covid guidelines wearing masks and social distancing. Work done efficiently. Was very glad to see the dealership and employees followed Covid guidelines wearing masks and social distancing. More
by ejblough
Employees Worked With
Nelson Pineda, Tom Wimmer
