Stohlman Subaru of Sterling - Service Center

Customer service yesterday at Stohlman Subaru of Sterling was excellent from arrival to departure. It took less that an hour to service my car. The service advisor, Ivan Funes, was very helpful. Thanks also was excellent from arrival to departure. It took less that an hour to service my car. The service advisor, Ivan Funes, was very helpful. Thanks also to Ali and Roxanne who helped me with the initial purchase! More

Kelly was my service advisor and went beyond what I expected. She is a great representative of the service department. I will continue using this dealership. expected. She is a great representative of the service department. I will continue using this dealership. More

Excellent customer relations and excellent service at Stohlman Subaru of Sterling. The front desk people are knowledgeable about any questions I might have and are friendly professionals. Same for the Stohlman Subaru of Sterling. The front desk people are knowledgeable about any questions I might have and are friendly professionals. Same for the services people. They inspire total confidence. More

Excellent work by Ivan Funes, my service advisor. He was extremely helpful and patient explaining my technical questions ( I’m elderly)and even stepped in and personally had my.car washed and vacuumed wh extremely helpful and patient explaining my technical questions ( I’m elderly)and even stepped in and personally had my.car washed and vacuumed when staff wasn’t available- now that’s great service, Love the outback I purchased there so it’s my kind of dealership. More

I dropped my car off a day early for a recall appointment at 8am the next morning. I waited all day for any communication. finally called at 4:50 to be told it had been ready for hours. fine, whatever. commu at 8am the next morning. I waited all day for any communication. finally called at 4:50 to be told it had been ready for hours. fine, whatever. communication isn't everyone's strong point. i can let that slide. HOWEVER I ASKED THEM _SPECIFICALLY_ TO CHECK THE BRAKES WHILE IT WAS THERE. "oh your brakes are fine blah blah blah aftermarket rotors and your pads are good" i get in the car and begin to back out to leave the lot. i tap the brakes and hear *CLANK*. pulled forward *CLANK* same thing. turns out i have a stripped caliper bolt and the caliper itself is compromised. this could have been easily replaced while it was at Stohlman Subaru of Sterling. The fact that the brakes cannot be tapped without hearing a somewhat alarming *CLANK* concerns me greatly. My dog reacted to the sound, but the people in the literal Stohlman Subaru garage seem to lack this same ability. The next shop assumed it was a stripped caliper bolt upon hearing the sound and confirmed it was a stripped bolt within 20min of investigating it. Stop stroking this dealership's ego just because they can change your oil and swap your coolant. More

I always receive great customer service at Stohlman Subaru of Sterling. I have worked with Daniel Eisenberg and Nick Everly when having routine service done on my Subaru Outback that I purchased in 20 Subaru of Sterling. I have worked with Daniel Eisenberg and Nick Everly when having routine service done on my Subaru Outback that I purchased in 2019. More

Dont go to Stohlman Subaru for service. They will rip you off!! Dear Stohlman Subarru, I just had my mother-in-law's 2019 Forester serviced at your service department. The vehicle is leased from Subar off!! Dear Stohlman Subarru, I just had my mother-in-law's 2019 Forester serviced at your service department. The vehicle is leased from Subaru and I brought it in for a recall and a 12k checkup. I go to pick up the car and I see the bill was for $222.25!!! Which totally shocked me. Basically for an oil change, tire rotation and air filter replacement. $222.25!!!! This is total highway robbery. The kind gentleman that helped me check out was very nice and courteous (don’t remember his name but a young man in his late 20’s, slim with brown hair. I complained about the price and was also told the $75 coupon I had didn’t apply to the charges since that was for. 30k service. We went through the invoice and I saw labor cost of circa $110+ (double ouch) for an oil change, tire rotation and air filter change!!! Totally outrageous. I also used your shuttle service which was very nice. The service rep who first helped me “Brittany” wouldn’t return my calls, to arrange for your shuttle to pick me up I had to call multiple times finally pleading with your receptionist on the phone not to forward my call to the service department since all my previous calls were unanswered. I did leave a voice mail on 1 June (in afternoon) for Brittany but never got a call back, I left messages with your receptionist during late afternoon on 1 June, never got a call back. I subsequently called numerous times on 2 June and finally got someone on the line who could help me (your receptionist was very nice). Anyhow you all have lost my business for life. I usually deal with Dulles Subaru(I also own a Subaru) but your dealership is closer to my house and much more convenient. That said, I'm done with Stohlman. You all give dealerships a bad name. At least at Dulles subaru they will work with me on most things (Car sales and service- I have purchased two cars from them in the past). Regretfully, Don More

As always, top notch and courteous service. They explained the costs prior to doing the work, and performed the servicing promptly. I’ve used Stohlman Subaru for years for both purchases and servic explained the costs prior to doing the work, and performed the servicing promptly. I’ve used Stohlman Subaru for years for both purchases and servicing. This is my third Subaru. Highly recommended. More

Once again I had a stellar service appointment. They did the oil change and realized the tires had very little tread left. I had waited for the oil change, but when I decided to replace the almost bald tire the oil change and realized the tires had very little tread left. I had waited for the oil change, but when I decided to replace the almost bald tires, they quickly gave me a loaner so I could go on with my day. They always treat me fairly. More