Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Stohlman Subaru of Sterling - Service Center
Sterling, VA
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
265 Reviews of Stohlman Subaru of Sterling - Service Center
Sort by
May 09, 2016
Service is always fantastic You cannot go wrong with Stohlman Sterling Subaru. I've been a loyal customer since 2005, and have never had any issues with customer care, vehicle re You cannot go wrong with Stohlman Sterling Subaru. I've been a loyal customer since 2005, and have never had any issues with customer care, vehicle repair or maintenance. And the convenient shuttle service make the area more accessible. More
by MDS
Employees Worked With
Tom Wimmer, Jay Valenzuela, Heather Thomas
May 08, 2016
Superb! The staff and the service are both superb, and they are the reason I own 2 Subarus. It is easy to schedule an appointment and they do everything possi The staff and the service are both superb, and they are the reason I own 2 Subarus. It is easy to schedule an appointment and they do everything possible to take care of all of your service needs in a way that fits your schedule and your budget. More
by HappySubaruOwner
Employees Worked With
Tom Wimmer, Jay Valenzuela, Heather Thomas
May 05, 2016
Excellent Customer Service! Thanks Heather for your excellent customer service! It's always comforting to see your smiling face when I drop off my vehicle. You are extremely help Thanks Heather for your excellent customer service! It's always comforting to see your smiling face when I drop off my vehicle. You are extremely helpful and very thorough. I am in awe of your knowledge and honesty. I will keep coming back for service. Love the new location!! Thanks Tom and Kenny for the ride to work!! More
by TLOWE
Employees Worked With
Kenny, Tom Wimmer, Heather Thomas
April 12, 2016
Great people and service I bought my BRZ from Stohlman when they were in Herndon and I've followed them to Sterling. My experience with them has always been great. The servi I bought my BRZ from Stohlman when they were in Herndon and I've followed them to Sterling. My experience with them has always been great. The service team is very friendly and professional, and the techs do great work. More
by David Tillery
Employees Worked With
Tom Wimmer, Heather Thomas
April 01, 2016
Excellent customer service The last couple of visits to the new location have been easy and the subaru team most effecient and helpful. Most recent visit - Loaner car was the The last couple of visits to the new location have been easy and the subaru team most effecient and helpful. Most recent visit - Loaner car was there within 5 minutes of my showing up and was a new vehicle. Earlier visit- staff were helpful, not too long of a service wait time and comfortable, surroundings. More
by sammy
Employees Worked With
Jay Valenzuela, Heather Thomas, Rick Hutchinson
March 23, 2016
Little Things Matter to Stohlman Too During a recent service, a small noise was detected that led to a decision to replace a part "before" it failed and stranded me on the side of the roa During a recent service, a small noise was detected that led to a decision to replace a part "before" it failed and stranded me on the side of the road somewhere. That decision to replace a part in advance of its failure is a hallmark of the personal concern for its customers that I have seen demonstrated by Stolhlman Subaru of Hendon and now Sterling. It is the reason my last two Subaru's have been purchased from them despite the fact that I drive many miles past the Tyson's Corner location to their location in (previously in Hendon) Sterling. They really do care about their customers. More
by KennyG
Employees Worked With
Tom Wimmer, Heather Thomas
March 18, 2016
Same Small Town Dealer Though Stohlman has moved this dealership from Herndon to Sterling;the small town flavor has not been lost in sales and service. I enjoy the friendly Though Stohlman has moved this dealership from Herndon to Sterling;the small town flavor has not been lost in sales and service. I enjoy the friendly personalized attention by Tommy and Heather. This dealership stands out, even from the parent company. More
by johnslist
Employees Worked With
Tom Wimmer, Heather Thomas
February 27, 2016
Service Excellence My wife bought a 2002 Outback from Stohlman's predecessor. the staff there under both ownerships has nurtured the Outback to the extent that it works My wife bought a 2002 Outback from Stohlman's predecessor. the staff there under both ownerships has nurtured the Outback to the extent that it works perfectly. toward the end of 2014 I bought an impreza from Mark Doyle who was an absolute pleasure to work with. I've enjoyed working with Tom Wimmer for years of maintenance service. He's always on the ball and full of good advice and helpful service. More
by Lynn
February 23, 2016
Repair & Maintainance Big Thank you to Tom and his crew. I purchased my Subaru from them almost 4 years ago and have always had great service. My visit last week was spot o Big Thank you to Tom and his crew. I purchased my Subaru from them almost 4 years ago and have always had great service. My visit last week was spot on. They are professional, friendly and repairs and/or upkeep are done quickly and never a issue. Not only do I recommend them to friends and neighbors, but just sent them a customer ready to purchase a Subaru who chose them based on my experience over the years. When I'm ready I would gladly purchase from them again. Hats off to Tom Wimmer and Heather Thomas. They are the best. More
by jc1724
Employees Worked With
Tom Wimmer, Heather Thomas
February 07, 2016
Routine Maintenance I recently took my 2015 Outback in for a service call that I had no idea how to remedy. It seems that due to a possible "ice" block, the computer sys I recently took my 2015 Outback in for a service call that I had no idea how to remedy. It seems that due to a possible "ice" block, the computer system faulted, thus making the power windows inoperable. Took the car in and the service technician immediately fixed the problem and stated that there was nothing in the Subaru Manual that would tell the owner how to fix the problem. He stated that even he had to learn the solution by experimenting with different possible remedies. BRAVO to him. It would be nice if the service manual listed possible fixes to computer glitches. The service department personnel, especially Tom and Heather have always been extremely helpful and deserve accolades for the way customers are treated. Accolades to the new facility - modern, clean, easy to get to. More
by bob
Employees Worked With
Service Technician, Tom Wimmer, Heather Thomas
