Stohlman Subaru of Sterling - Service Center

Great service, great people Though I bought my car at Stohlman's Tyson's location, I do my servicing at this one. Last year I had a minor issue with my audio system and, after dr Though I bought my car at Stohlman's Tyson's location, I do my servicing at this one. Last year I had a minor issue with my audio system and, after dropping off my car, they drove me to work in Reston, then picked me up at the end of the work day for my car. Everything was fixed and they walked through the entire process of linking my phone so that it stayed linked. I recently had an issue where the ABS light came on and the seatbelt sensor under the driver's seat wasn't working. I got a free loaner car for more than two days. They fixed the ABS light issue for free, even though they realized half way through that it was no longer under warranty, and we discussed the cost/benefit of dealing with the seatbelt light. I've always found them to be fair and honest, and never had them push me for things I didn't need. Assuming I get another Subaru, I know where I'm buying my next one. More

Courteous, Professional, and NICE!! I brought in our Tribeca for a recall repair, oil change and tire rotation. The work was done quickly while I waited in a very comfortable reception a I brought in our Tribeca for a recall repair, oil change and tire rotation. The work was done quickly while I waited in a very comfortable reception area. What I liked most about Stohlman Subaru was I did not have to pay a cashier through a slot in caged off area of the dealership...that alone is a very nice touch when having your car serviced at Stohlman! I also liked that I was not bombarded with phone calls and emails within hours of my service asking how it was! I stopped going to another dealership after receiving a total of five phone calls and emails in less than 24 hours asking how the service was...Stohlman Subaru waited a week to ask, and only one email was sent...THANK YOU! I highly recommend Stohlman Subaru!! More

Excellent quick service Service was accomplished quickly and visit covered both a routine 15,000 mile service plus a recall item. Waiting area is always clean and provides a Service was accomplished quickly and visit covered both a routine 15,000 mile service plus a recall item. Waiting area is always clean and provides an area to work or read. More

Small Stuff Needed a few small things taken care of. Stohlman Subaru of Sterling (recently moved from Herndon) has always been quick to accommodate a schedule tha Needed a few small things taken care of. Stohlman Subaru of Sterling (recently moved from Herndon) has always been quick to accommodate a schedule that worked for me. They gave me an appointment where I could wait for the work to be done and it was done in the time promised. For five years it has been my pleasure to work with them. More

Excellent Great place to bring in your car for service! The place is conveniently located, clean, comfortable and the staff is professional, competent, and wel Great place to bring in your car for service! The place is conveniently located, clean, comfortable and the staff is professional, competent, and welcoming. I am pleased with their services. More

Rick's Nickname Should be Best Parts Man Around Since 1995 Rick Hutchison, has always been my "Go To" Man supplying parts for my then new Legacy and continues today with his no nonsense attitude in Since 1995 Rick Hutchison, has always been my "Go To" Man supplying parts for my then new Legacy and continues today with his no nonsense attitude in quickly advising me of price and availability on the few parts that I did not install when I ordered my 2015 Legacy. Even though I know Subaru autos are Great and run almost forever, I do not worry knowing should I ever need a part for my new Legacy, all I have to do is call Rick and he will take care of me. More

Another Great Visit I brought my Outback in recently to have a recall item fixed and was in and out in less time that was anticipated. I like bringing my Subaru in to the I brought my Outback in recently to have a recall item fixed and was in and out in less time that was anticipated. I like bringing my Subaru in to the new facility because of the friendly people, great service, and wonderful coffee. More

Inspection excellent job by all involved,very pleased with new facility and caring employees and plan to return there very soon this year and look forward to it. excellent job by all involved,very pleased with new facility and caring employees and plan to return there very soon this year and look forward to it. More

Solution Driven Customer Service Tom and Heather were very helpful by working with us and Subaru to fix a problem with our gas tank. They worked quickly with Subara to go the extra mi Tom and Heather were very helpful by working with us and Subaru to fix a problem with our gas tank. They worked quickly with Subara to go the extra mile to make sure the car was fixed the right way. The free rental car was a nice touch and they are friendly team at Stohlman. Thank you! More

Excellent service department The service manger and reps are reliable, honest, and straightforward. Never feel that I am being taken advantage of as a woman. Highly recommend. Al The service manger and reps are reliable, honest, and straightforward. Never feel that I am being taken advantage of as a woman. Highly recommend. Also spoke with a sales rep who was very informative. Love the new location. More