Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Stohlman Subaru of Sterling - Service Center
Sterling, VA
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
265 Reviews of Stohlman Subaru of Sterling - Service Center
Sort by
April 10, 2017
Great even when the customer is bad Called to say that I would be an hour late. "No problem". Asked to have two tings checked. Nothing wrong with either. The customer just needed to be r Called to say that I would be an hour late. "No problem". Asked to have two tings checked. Nothing wrong with either. The customer just needed to be reminded about how to operate the car. Good grief. Thanks Subaru for your patience. PS - there was no charge. More
by subaru
Employees Worked With
Jay Valenzuela
April 06, 2017
Resolved issue with satellite radio Stohlman Subaru's parts and service department resolved a pesky issue with my radio. It was frustrating but the team kept at it and were very pleasant Stohlman Subaru's parts and service department resolved a pesky issue with my radio. It was frustrating but the team kept at it and were very pleasant to deal with. More
by Tracy L
Employees Worked With
Tom Wimmer, Rick Hutchinson
March 18, 2017
Service Very friendly and clean dealership. They went out of their ways to make sure my vehicle was correct. I also received a loaner car to drive while mine Very friendly and clean dealership. They went out of their ways to make sure my vehicle was correct. I also received a loaner car to drive while mine was being worked on. I recommend More
by Patrickmuldoon1
Employees Worked With
Tom Wimmer, Heather Thomas
March 17, 2017
Horrible experiences all round. We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seeme We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seemed to have no idea what he was doing and the manager seemed scatter brained. The entire purchasing process was a pain from the beginning, we should have taken that as a notion to leave. About two months later we were on a road trip and had some electrical issues with the car, luckily its a certified car and so we took it to the closest Subaru dealership in North Carolina, they told us we needed a new Caliper. So i called Stohlman Subaru, they told us they would replace it no issues. We dropped the car off, we provided the documentation from the previous dealership stating the issue code and part number needed Tom told us they would fix it. We left the car with them for six days, in those six days i called twice, the first time i was told they were also fixing the emergency break because it was bad, then i called and they told me they were driving it around and couldn't find an issue. When we finally got the call saying it was ready for pick up Tom told us all they had done was reset the car. Six days and all you did was reset the car. Upon arriving to pick up the car, an EXCESSIVE amount of miles had been put on the car, and Tom had miraculously gone home, even though he was the manager dealing with our issues. Jay had no idea what they had even done to the car. Nobody could give us a valid reason as to why they hadn't put the Caliper in the car like we had already been told was going to be fixed as well as where the emergency break claim had come in. How do you screw up not once, but twice? More
by lorna090
Employees Worked With
Tom Wimmer, Jay Valenzuela
March 08, 2017
Sales & Service You get a great deal on a new car three so far. Outstanding service when needed. The service is always done right the frist time and the people in the You get a great deal on a new car three so far. Outstanding service when needed. The service is always done right the frist time and the people in the service dept. are always there to help you. More
by flash7
February 09, 2017
Excellent, quick service service Quick service. One complaint--now have a small spot if grease on the drivers seat. I said I would talke care if it myself if I could. Quick service. One complaint--now have a small spot if grease on the drivers seat. I said I would talke care if it myself if I could. More
by ahappysubaruowner
Employees Worked With
Tom Wimmer
January 25, 2017
Best Dealership Ever! this has been my first experience with Subaru. i was recommended to Subaru by my sister who has had subaru's since the early 1980s. i am glad i fina this has been my first experience with Subaru. i was recommended to Subaru by my sister who has had subaru's since the early 1980s. i am glad i finally listened to her. Stohlman Subaru Sterling is the most caring dealer i have ever patronized. so very caring and they truly desire the bedt for me and my car. i will definitely recommend Stohlman Subaru Sterling. More
by dca1957
Employees Worked With
Jay Valenzuela
January 25, 2017
Fantastic! First car buying experience, and we were impressed with the knowledge and passion that our sales team shared. The process was good--they took time wi First car buying experience, and we were impressed with the knowledge and passion that our sales team shared. The process was good--they took time with us and really listened to what we wanted. Fair and professional. Fantastic all around! More
by newcar
Employees Worked With
Joe Durso, Doug Loweth
January 16, 2017
There is no better place to take your car for service. I have been taking my car for service since they were in Herndon. You will get the best survice, and honest people working for you. I don't hesitate t I have been taking my car for service since they were in Herndon. You will get the best survice, and honest people working for you. I don't hesitate to recommend My family and friends to Sterling Subaru. Thank you for taking great care of me and my car. More
by Lia1246
Employees Worked With
Tom Wimmer, Jay Valenzuela, Heather Thomas, Joe Durso, Yasmihn Bonilla
January 09, 2017
Great Service Very nice service center. Advisers are courteous and it is a very relaxing atmosphere. This adds the Subaru experience. Very clean dealership with Very nice service center. Advisers are courteous and it is a very relaxing atmosphere. This adds the Subaru experience. Very clean dealership with a lot of amenities. More
by sberg
Employees Worked With
Tom Wimmer, Heather Thomas
