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Stohlman Subaru of Sterling - Service Center
Sterling, VA
262 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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262 Reviews of Stohlman Subaru of Sterling - Service Center
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March 17, 2017
Horrible experiences all round. We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seeme We purchased our vehicle from this dealership on the 31st of December, we waited five hours to sign for our 2015 Subaru Legacy. Our sales person seemed to have no idea what he was doing and the manager seemed scatter brained. The entire purchasing process was a pain from the beginning, we should have taken that as a notion to leave. About two months later we were on a road trip and had some electrical issues with the car, luckily its a certified car and so we took it to the closest Subaru dealership in North Carolina, they told us we needed a new Caliper. So i called Stohlman Subaru, they told us they would replace it no issues. We dropped the car off, we provided the documentation from the previous dealership stating the issue code and part number needed Tom told us they would fix it. We left the car with them for six days, in those six days i called twice, the first time i was told they were also fixing the emergency break because it was bad, then i called and they told me they were driving it around and couldn't find an issue. When we finally got the call saying it was ready for pick up Tom told us all they had done was reset the car. Six days and all you did was reset the car. Upon arriving to pick up the car, an EXCESSIVE amount of miles had been put on the car, and Tom had miraculously gone home, even though he was the manager dealing with our issues. Jay had no idea what they had even done to the car. Nobody could give us a valid reason as to why they hadn't put the Caliper in the car like we had already been told was going to be fixed as well as where the emergency break claim had come in. How do you screw up not once, but twice? More
by lorna090
Employees Worked With
Tom Wimmer, Jay Valenzuela
March 08, 2017
Sales & Service You get a great deal on a new car three so far. Outstanding service when needed. The service is always done right the frist time and the people in the You get a great deal on a new car three so far. Outstanding service when needed. The service is always done right the frist time and the people in the service dept. are always there to help you. More
by flash7
February 09, 2017
Excellent, quick service service Quick service. One complaint--now have a small spot if grease on the drivers seat. I said I would talke care if it myself if I could. Quick service. One complaint--now have a small spot if grease on the drivers seat. I said I would talke care if it myself if I could. More
by ahappysubaruowner
Employees Worked With
Tom Wimmer
January 25, 2017
Best Dealership Ever! this has been my first experience with Subaru. i was recommended to Subaru by my sister who has had subaru's since the early 1980s. i am glad i fina this has been my first experience with Subaru. i was recommended to Subaru by my sister who has had subaru's since the early 1980s. i am glad i finally listened to her. Stohlman Subaru Sterling is the most caring dealer i have ever patronized. so very caring and they truly desire the bedt for me and my car. i will definitely recommend Stohlman Subaru Sterling. More
by dca1957
Employees Worked With
Jay Valenzuela
January 25, 2017
Fantastic! First car buying experience, and we were impressed with the knowledge and passion that our sales team shared. The process was good--they took time wi First car buying experience, and we were impressed with the knowledge and passion that our sales team shared. The process was good--they took time with us and really listened to what we wanted. Fair and professional. Fantastic all around! More
by newcar
Employees Worked With
Joe Durso, Doug Loweth
January 16, 2017
There is no better place to take your car for service. I have been taking my car for service since they were in Herndon. You will get the best survice, and honest people working for you. I don't hesitate t I have been taking my car for service since they were in Herndon. You will get the best survice, and honest people working for you. I don't hesitate to recommend My family and friends to Sterling Subaru. Thank you for taking great care of me and my car. More
by Lia1246
Employees Worked With
Tom Wimmer, Jay Valenzuela, Heather Thomas, Joe Durso, Yasmihn Bonilla
January 09, 2017
Great Service Very nice service center. Advisers are courteous and it is a very relaxing atmosphere. This adds the Subaru experience. Very clean dealership with Very nice service center. Advisers are courteous and it is a very relaxing atmosphere. This adds the Subaru experience. Very clean dealership with a lot of amenities. More
by sberg
Employees Worked With
Tom Wimmer, Heather Thomas
January 07, 2017
Great service! I took my car in for service. They serviced the car quickly while I waited. The waiting area was comfortable and I was able to work while waiting. My I took my car in for service. They serviced the car quickly while I waited. The waiting area was comfortable and I was able to work while waiting. My check in and check out were both very easy. Total time was one hour. Great experience! More
by Happy customer
Employees Worked With
Tom Wimmer
December 30, 2016
Fantastic Service I brought two Subarus into Stohlman of Sterling for regular maintenance. The two cars were ready before I could wander off and look for lunch! They I brought two Subarus into Stohlman of Sterling for regular maintenance. The two cars were ready before I could wander off and look for lunch! They do a super job. I've used them since 1999. We have purchased three Subarus from them and I'm looking at a fourth. Tom Wimmer and his staff are polite, careful and so efficient. What a great place. More
by Margaret Ferrin
Employees Worked With
Tom Wimmer, Jay Valenzuela, Heather Thomas
December 08, 2016
Great Service Had just bought a car and needed to take it back for an install. Upon arrival, they knew who I was w/out asking, and confirmed what I had arrived for Had just bought a car and needed to take it back for an install. Upon arrival, they knew who I was w/out asking, and confirmed what I had arrived for. I arrived early, and was informed that they were a little behind, then walked to the lounge and shown where I could get a cup of coffee. While I was there, I purchased another accessory and included that in my service with ease. Although I arrived early, and was told they were behind, service was prompt, and efficient, and I was out at the time of my scheduled appointment. (30 min total?). More
by subienewbie
Employees Worked With
Tom Wimmer
